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Head Of Support Jobs (NOW HIRING)

Gigs

Head of Support

New York, NY

$230K - $280K/yr

This role reports to the Head of Product, because we believe support should be productized: self-healing flows, intuitive self-serve, and AI-first assistance. You'll play a key role in shaping and ...

Vitalize Care

Head of Support

San Francisco, CA · On-site

$180K - $250K/yr

We're hiring a Head of Support to own this function - building the systems, processes, and team that ensure support scales with customer growth without scaling headcount at the same rate. This is a ...

Qcells

Head of Business Support

Highland, OH · On-site

$150K - $180K/yr

Head of Business Support , Sr.Director Team : Business Support Supervisor: Head of FLEXRACK FLSA Statu s : Exempt Position Status: Full Time Work Status (Remote/Hybrid/In-Office): Hybrid (4 days ...

Qcells

Head of Business Support

Beachwood, OH · Hybrid

$150K - $180K/yr

Head of Business Support , Sr.Director Team : Business Support Supervisor: Head of FLEXRACK FLSA Statu s : Exempt Position Status: Full Time Work Status (Remote/Hybrid/In-Office): Hybrid (4 days ...

QuickTeam

Head of Customer Support

Lawrence, NY · Remote

Head of Customer Support Location: Remote / Flexible Type: Full-Time Starting Salary: Commensurate with experience Hours : Must be willing to work 9-5 EST About the Role We are seeking an experienced ...

QuickTeam

Head of Customer Support

Lawrence, NY

Head of Customer Support Location: Remote / Flexible Type: Full-Time Starting Salary: Commensurate with experience Hours: Must be willing to work 9-5 EST About the Role We are seeking an experienced ...

QuickTeam

Head of Customer Support

Lawrence, NY · On-site +1

Head of Customer Support Location: Remote / Flexible Type: Full-Time Starting Salary: Commensurate with experience Hours : Must be willing to work 9-5 EST About the Role We are seeking an experienced ...

QuickTeam

Head of Customer Support

Lawrence, NY · On-site

Head of Customer Support Location: Remote / Flexible Type: Full-Time Starting Salary: Commensurate with experience Hours : Must be willing to work 9-5 EST About the Role We are seeking an experienced ...

Invictus Academy of Richmond

Head of People

El Cerrito, CA · On-site

$97K - $127K/yr

Head of People Work Year: 12 months Employment Type: Exempt, Full-Time Salary Range: $97,500-$127 ... Support all aspects of employee evaluation and personnel management * Partner with managers to ...

CSG

Head Of Maintenance

Harrisonburg, VA · On-site

Head of Maintenance Job Summary The Head of Maintenance is responsible for directing, managing, and ... Support managers and supervisors in the effective planning and execution of maintenance activities ...

anduril

Head of Customer Support

Costa Mesa, CA

Head Of Customer Support Costa Mesa, California, United States Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced ...

Bastion

Head of Customer Support

New York, NY · On-site +1

$175K - $250K/yr

Overview We're looking for a Head of Customer Support to build and lead customer support across Bastion's partner ecosystem. Our partners include some of the largest consumer technology and financial ...

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All JobsHead Of Support Jobs

Head Of Support information

See salary details

$22K

$96.6K

$221K

How much do head of support jobs pay per year?

As of Jun 9, 2026, the average yearly pay for head of support in the United States is $96,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $125,500.00 per year, depending on experience, location, and employer.

What is the difference between Head Of Support vs Customer Support Manager?

AspectHead Of SupportCustomer Support Manager
ResponsibilitiesOversees entire support department, develops strategies, manages teams at a high levelManages daily support team operations, handles customer issues, ensures service quality
Required CredentialsOften requires leadership experience, industry knowledge, and sometimes advanced degreesTypically requires customer service experience, leadership skills, and relevant industry certifications
Work EnvironmentStrategic, cross-departmental, high-level decision makingOperational, team-focused, direct customer interaction

The Head Of Support focuses on strategic leadership and overall support department management, while the Customer Support Manager handles daily operations and customer interactions. Both roles require leadership skills and industry knowledge, but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Head of Support, and why are they important?

To thrive as a Head of Support, you need expertise in customer service management, strong leadership abilities, and experience with support operations, typically backed by a relevant degree and proven track record in support roles. Familiarity with customer relationship management (CRM) systems, ticketing platforms like Zendesk or Salesforce Service Cloud, and data analytics tools is essential. Exceptional communication, problem-solving, and team-building skills help foster a positive support culture and drive continuous improvement. These skills ensure efficient resolution of customer issues, high satisfaction rates, and the effective scaling of support operations.

How does the Head Of Support typically collaborate with other departments to improve customer experience?

The Head Of Support frequently works cross-functionally with teams such as Product, Engineering, and Sales to ensure customer feedback is heard and acted upon. This collaboration helps identify recurring issues, inform product enhancements, and streamline support processes. By facilitating regular meetings and maintaining open communication channels, the Head Of Support ensures that customer insights lead to meaningful improvements across the organization, ultimately enhancing the overall customer experience.

What does a Head of Support do?

A Head of Support is responsible for overseeing the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop support strategies, manage and mentor support teams, and implement tools and processes to improve customer satisfaction. Additionally, they analyze performance metrics, handle escalated issues, and coordinate with other departments to optimize the overall customer experience.
More about Head Of Support jobs
What cities are hiring for Head Of Support jobs? Cities with the most Head Of Support job openings:
What states have the most Head Of Support jobs? States with the most job openings for Head Of Support jobs include:
What job categories do people searching Head Of Support jobs look for? The top searched job categories for Head Of Support jobs are:
Head Of Support jobs near you
Infographic showing various Head Of Support job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Temporary. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $96,611 per year, or $46.4 per hour.
Head of Support

Head of Support

Gigs

New York, NY

$230K - $280K/yr

Other

Posted 5 days ago

Job description

The Role

At Gigs, customer support isn't a back-office function - it's a core part of our product. We're building a support experience that's fast, frictionless, and scalable - powered by automation, AI, and great humans. Your job is to lead this effort.

You'll be responsible for designing and scaling support across every dimension: our subscribers, our enterprise customers, our product flows, and our global ops partners. You'll work cross-functionally with Product, Engineering, and Network teams to make sure customer issues go down as Gigs grows - not up.

This role reports to the Head of Product, because we believe support should be productized: self-healing flows, intuitive self-serve, and AI-first assistance. You'll play a key role in shaping and rolling out this vision.

What You'll Do
  • Lead a high-performing support team across Tier 1-3, with a focus on speed, efficiency, and exceptional quality.
  • Own outsourcing partnerships, ensuring consistent, cost-effective, high-quality service - especially for Tier 1/2.
  • Scale "support as a product" for our B2B customers - handling end-user support on their behalf and turning this into a core offering.
  • Automate everything that can be - from root cause detection to resolution - by working closely with our AI and product teams.
  • Manage incidents and escalations with clear customer communication, structured post-mortems, and strong cross-functional coordination.
  • Build with the long term in mind - setting up the right processes, tools, and KPIs to help us scale across markets and customer segments.
What We're Looking For
  • Support leadership: You've built and scaled support teams that thrive on efficiency, speed, and customer love.
  • Product mindset: You see recurring support issues as product bugs, not team problems - and you work with engineering to eliminate them at the root.
  • AI native: You're excited by what LLMs and agentic workflows can do, and have experience bringing these into production.
  • Customer-first: You care deeply about delivering great experiences - whether that's to a mobile subscriber or an enterprise CTO.
  • Operational rigour: You know how to run complex ops (internally or via BPOs), and drive cost down without compromising quality.
  • Tech fluency: You're comfortable with APIs, telecom concepts, and support tooling (Zendesk, Intercom, etc).
  • Data-driven: You use metrics to guide decisions and improve continuously.
  • Great collaborator: You work well across teams and time zones, and know how to build trust even in tough conversations.
  • Resilient and resourceful: You thrive in ambiguity and roll with the punches - startup life doesn't faze you.

Salary Range: $230,000 - $280,000 USD

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About Gigs

Sourced by ZipRecruiter

Gigs is the World’s First Telecom as a Service platform, born from the belief that connectivity will be key to unlock greater potential for innovation. We launched with an API and white label product that allows Businesses and Brands to offer fully fledged phone plans on any network globally. Businesses can launch their own mobile service to monetize their audience and unlock recurring revenue streams, all while having full control over brand and pricing. Today, Gigs offers a suite of products including Payments and Analytics to customers through a unified platform and simple API.

Company size

1 - 10 Employees

Headquarters location

Lakeside, CA, US

Year founded

2020

Social media

Twitter

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