Head of Support
$124K - $223K/yr
As Head of Support, you will own our global support strategy and outcomes across customer and consumer support, leading a distributed team that works across channels, products, and industries. You'll ...
Head of Support
$124K - $223K/yr
As Head of Support, you will own our global support strategy and outcomes across customer and consumer support, leading a distributed team that works across channels, products, and industries. You'll ...
Head of Support
Atlanta, GA · On-site
$150 - $200/hr
About the Role We're looking for a Head of Support to build and lead the team responsible for the customer support experience across Nexus One. This is a hands-on leadership role: you'll shape ...
Head of Support
Atlanta, GA · On-site
$150 - $200/hr
About the Role We're looking for a Head of Support to build and lead the team responsible for the customer support experience across Nexus One. This is a hands-on leadership role: you'll shape ...
Head of Support
San Francisco, CA · On-site
$180K - $280K/yr
More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise ...
Head of Support
San Francisco, CA · On-site
$180K - $280K/yr
More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise ...
Head of Support Engineering
San Francisco, CA · On-site
Do it right and support becomes a product in its own right - fast, technical, and a direct input into what we build next. You'll be reporting to the Head of Product because you'll have some of the ...
Head of Support Engineering
San Francisco, CA · On-site
Do it right and support becomes a product in its own right - fast, technical, and a direct input into what we build next. You'll be reporting to the Head of Product because you'll have some of the ...
Head of Customer Support
Manhattan, NY · On-site
About the job Head of Customer Support Hiring Company Overview We are an ambitious and fast-growing startup revolutionizing the MedTech space with cutting-edge solutions. Our team is passionate about ...
Head of Customer Support
Manhattan, NY · On-site
About the job Head of Customer Support Hiring Company Overview We are an ambitious and fast-growing startup revolutionizing the MedTech space with cutting-edge solutions. Our team is passionate about ...
BASIS Peoria Primary is seeking a Head of Operations to join our bright, passionate team! This ... Manages the front office and specialized support staff including registrar and records management
Quick apply
BASIS Peoria Primary is seeking a Head of Operations to join our bright, passionate team! This ... Manages the front office and specialized support staff including registrar and records management
BASIS Peoria Primary is seeking a Head of Operations to join our bright, passionate team! This ... Manages the front office and specialized support staff including registrar and records management
BASIS Peoria Primary is seeking a Head of Operations to join our bright, passionate team! This ... Manages the front office and specialized support staff including registrar and records management
Head of Operations
Peoria, AZ · On-site
BASIS Peoria Primary is seeking a Head of Operations to join our bright, passionate team! This ... Manages the front office and specialized support staff including registrar and records management
Head of Operations
Peoria, AZ · On-site
BASIS Peoria Primary is seeking a Head of Operations to join our bright, passionate team! This ... Manages the front office and specialized support staff including registrar and records management
Head of Maintenance
Tulsa, OK · On-site
$75K - $80K/yr
Description: Head of Maintenance - Local Private Estate A local private estate is seeking an ... This position plays a vital role in supporting the daily functioning of the estate and works ...
Quick apply
Head of Maintenance
Tulsa, OK · On-site
$75K - $80K/yr
Description: Head of Maintenance - Local Private Estate A local private estate is seeking an ... This position plays a vital role in supporting the daily functioning of the estate and works ...
Head of People
$97K - $111K/yr
Head of People Work Year: 12 months Employment Type: Exempt, Full-Time Salary Range: $97,500-$111 ... Support all aspects of employee evaluation and personnel management * Partner with managers to ...
Head of People
$97K - $111K/yr
Head of People Work Year: 12 months Employment Type: Exempt, Full-Time Salary Range: $97,500-$111 ... Support all aspects of employee evaluation and personnel management * Partner with managers to ...
Head of People
El Cerrito, CA · On-site
$97K - $111K/yr
Job Title: Head of People Work Year: 12 months Employment Type: Exempt, Full-Time Salary Range ... Support all aspects of employee evaluation and personnel management * Partner with managers to ...
Quick apply
Head of People
El Cerrito, CA · On-site
$97K - $111K/yr
Job Title: Head of People Work Year: 12 months Employment Type: Exempt, Full-Time Salary Range ... Support all aspects of employee evaluation and personnel management * Partner with managers to ...
Head of People
El Cerrito, CA · On-site
$97K - $111K/yr
Head of People Work Year: 12 months Employment Type: Exempt, Full-Time Salary Range: $97,500-$111 ... Support all aspects of employee evaluation and personnel management * Partner with managers to ...
Head of People
El Cerrito, CA · On-site
$97K - $111K/yr
Head of People Work Year: 12 months Employment Type: Exempt, Full-Time Salary Range: $97,500-$111 ... Support all aspects of employee evaluation and personnel management * Partner with managers to ...
Head of Customer Support
Atlanta, GA · On-site
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...
Quick apply
Head of Customer Support
Atlanta, GA · On-site
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...
Head of Customer Support
Los Angeles, CA · On-site
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...
Quick apply
Head of Customer Support
Los Angeles, CA · On-site
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...
Head of Customer Support
Los Angeles, CA · On-site
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...
Head of Customer Support
Los Angeles, CA · On-site
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...
Head of Customer Support
Seattle, WA · On-site
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...
Head of Customer Support
Seattle, WA · On-site
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...
Head of Customer Support
Los Angeles, CA · On-site
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...
Head of Customer Support
Los Angeles, CA · On-site
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...
Head Of Customer Support Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North ...
Head Of Customer Support Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North ...
Head Of Support information
See salary details
$22K - $40.1K
12% of jobs
$48.8K is the 25th percentile. Wages below this are outliers.
$40.1K - $58.2K
28% of jobs
The median wage is $71.1K / yr.
$58.2K - $76.3K
15% of jobs
$76.3K - $94.4K
12% of jobs
$94.4K - $112.5K
9% of jobs
$113.7K is the 75th percentile. Wages above this are outliers.
$112.5K - $130.5K
7% of jobs
$130.5K - $148.6K
4% of jobs
$148.6K - $166.7K
4% of jobs
$166.7K - $184.8K
5% of jobs
$184.8K - $202.9K
2% of jobs
$202.9K - $221K
2% of jobs
$22K
$96.6K
$221K
How much do head of support jobs pay per year?
As of Sep 8, 2026, the average yearly pay for head of support in the United States is $96,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $125,500.00 per year, depending on experience, location, and employer.
What does a head of support do?
A Head of Support is responsible for overseeing the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop support strategies, manage and mentor support teams, and implement tools and processes to improve customer satisfaction. Additionally, they analyze performance metrics, handle escalated issues, and coordinate with other departments to optimize the overall customer experience.
What are the key skills and qualifications needed to thrive as a head of support?
To thrive as a Head of Support, you need expertise in customer service management, strong leadership abilities, and experience with support operations, typically backed by a relevant degree and proven track record in support roles. Familiarity with customer relationship management (CRM) systems, ticketing platforms like Zendesk or Salesforce Service Cloud, and data analytics tools is essential. Exceptional communication, problem-solving, and team-building skills help foster a positive support culture and drive continuous improvement. These skills ensure efficient resolution of customer issues, high satisfaction rates, and the effective scaling of support operations.
How does the head of support typically collaborate with other departments to improve customer experience?
The Head Of Support frequently works cross-functionally with teams such as Product, Engineering, and Sales to ensure customer feedback is heard and acted upon. This collaboration helps identify recurring issues, inform product enhancements, and streamline support processes. By facilitating regular meetings and maintaining open communication channels, the Head Of Support ensures that customer insights lead to meaningful improvements across the organization, ultimately enhancing the overall customer experience.
What is the difference between Head Of Support vs Customer Support Manager?
| Aspect | Head Of Support | Customer Support Manager |
|---|---|---|
| Responsibilities | Oversees entire support department, develops strategies, manages teams at a high level | Manages daily support team operations, handles customer issues, ensures service quality |
| Required Credentials | Often requires leadership experience, industry knowledge, and sometimes advanced degrees | Typically requires customer service experience, leadership skills, and relevant industry certifications |
| Work Environment | Strategic, cross-departmental, high-level decision making | Operational, team-focused, direct customer interaction |
The Head Of Support focuses on strategic leadership and overall support department management, while the Customer Support Manager handles daily operations and customer interactions. Both roles require leadership skills and industry knowledge, but differ in scope and responsibilities.
What is the head of support?
The head of support is a leadership role responsible for overseeing customer support teams, developing support strategies, and ensuring high-quality service delivery. They often manage support operations, implement tools like helpdesk software, and coordinate with other departments to improve customer satisfaction.
More about Head Of Support jobs
What cities are hiring for Head Of Support jobs?
Cities with the most Head Of Support job openings:
What states have the most Head Of Support jobs?
States with the most job openings for Head Of Support jobs include:
What are popular job titles related to Head Of Support jobs?
For Head Of Support jobs, the most frequently searched job titles are:
Head of Support
Remote
Plaid Inc
$124K - $223K/yr
Full-time
Medical, Dental, Vision, Retirement
Posted 21 days ago
Job description
We believe that the way people interact with their finances will drastically improve in the next few years. We're dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid's network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.
Plaid sits at the center of digital finance, helping millions of consumers connect their financial accounts to the apps they use every day. Our Support team plays a critical role-delivering fast, high-quality help that resolves issues and helps customers get more from our products.
As Head of Support, you will own our global support strategy and outcomes across customer and consumer support, leading a distributed team that works across channels, products, and industries. You'll be responsible for uniting our customer and consumer support motions, evolving our Customer Success Package business, and using support as a strategic lever to influence product quality, roadmap, and Plaid's brand in the market. This is a highly visible role with the opportunity to lead a multimillion-dollar business, shape end-to-end experiences, and build the gold standard for support in fintech.
Responsibilities
Qualifications
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Plaid sits at the center of digital finance, helping millions of consumers connect their financial accounts to the apps they use every day. Our Support team plays a critical role-delivering fast, high-quality help that resolves issues and helps customers get more from our products.
As Head of Support, you will own our global support strategy and outcomes across customer and consumer support, leading a distributed team that works across channels, products, and industries. You'll be responsible for uniting our customer and consumer support motions, evolving our Customer Success Package business, and using support as a strategic lever to influence product quality, roadmap, and Plaid's brand in the market. This is a highly visible role with the opportunity to lead a multimillion-dollar business, shape end-to-end experiences, and build the gold standard for support in fintech.
Responsibilities
- Own the global support strategy and outcomes across SLAs, CSAT, revenue, and support quality.
- Unite our customer and consumer support teams into a single, high‑performing organization that is a true differentiator for Plaid.
- Lead, grow, and coach managers and ICs across regions and time zones; drive performance, calibration, and quality programs at scale.
- Manage critical incidents and executive‑level escalations in tight partnership with Product, Engineering, Risk, Compliance, GTM, and CS Ops, including post‑incident reviews and process fixes.
- Evolve support operations, tooling, and knowledge management to drive efficiency, deflection, and consistent, high‑quality experiences for customers and consumers.
- Own the Customer Success Package business, balancing COGS, revenue, and customer experience
- Regularly report on support health and align plans and tradeoffs with Plaid's executive team and other stakeholders
Qualifications
- 10+ years in technical/customer support with at least 5+ years leading managers (manager‑of‑managers) in a scaling B2B SaaS or API company.
- 3+ years running global support operations with measurable improvements in SLAs, CSAT/CES and quality.
- Background in fintech, payments, or developer/API platforms operating at significant scale, preferred
- Proven success owning support outcomes at scale, including incident management and executive‑level escalations
- Deep experience building and leading distributed teams, with strong hiring, coaching, and performance management muscles across regions and time zones.
- Strong operational rigor: metrics design, forecasting and capacity planning, process improvement, and support tooling strategy.
- Demonstrated ability to partner with GTM, Product, and Engineering to influence roadmaps and improve product quality through support insights.
- Experience using AI and building content/deflection programs and quality frameworks.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.