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Head Of Support Jobs (NOW HIRING)

Gigs

Head of Support

New York, NY · On-site

$230K - $280K/yr

This role reports to the Head of Product, because we believe support should be productized: self-healing flows, intuitive self-serve, and AI-first assistance. You'll play a key role in shaping and ...

Pylon Labs

Head of Support

San Francisco, CA · On-site

$180K - $240K/yr

More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise ...

Primrose School of Yukon

Head of School

Yukon, OK · On-site

$40K - $50K/yr

Head of School at Primrose School of Yukon - 725 N Mustang Road Yukon, OK 73099 Calling All ... Fellow leaders who nurture and support the school * Engaged, caring franchise owners * Warm and ...

Diocese of Sioux City

Head of Maintenance

Emmetsburg, IA · On-site

$24 - $29/hr

Head of Maintenance Emmetsburg Catholic School and Holy Family Parish are seeking a dependable ... This position also supports events and works closely with staff to address facility needs.The ideal ...

Diocese of Sioux City

Head of Maintenance

Emmetsburg, IA · On-site

$24 - $29/hr

Head of Maintenance Emmetsburg Catholic School and Holy Family Parish are seeking a dependable ... This position also supports events and works closely with staff to address facility needs.The ideal ...

Primrose School

Head of School

Yukon, OK · On-site

$40K - $50K/yr

Head of School at Primrose School of Yukon - 725 N Mustang Road Yukon, OK 73099 Calling All ... Fellow leaders who nurture and support the school * Engaged, caring franchise owners * Warm and ...

Invictus Academy of Richmond

Head of People

El Cerrito, CA · On-site

$97K - $111K/yr

Head of People Work Year: 12 months Employment Type: Exempt, Full-Time Salary Range: $97,500-$111 ... Support all aspects of employee evaluation and personnel management * Partner with managers to ...

Invictus Academy of Richmond

Head of People

El Cerrito, CA · On-site

$97K - $111K/yr

Head of People Work Year: 12 months Employment Type: Exempt, Full-Time Salary Range: $97,500-$111 ... Support all aspects of employee evaluation and personnel management * Partner with managers to ...

Invictus Academy of Richmond

Head of People

El Cerrito, CA · On-site

$97K - $111K/yr

Head of People Work Year: 12 months Employment Type: Exempt, Full-Time Salary Range: $97,500-$111 ... Support all aspects of employee evaluation and personnel management * Partner with managers to ...

Future Secure AI

Head of Product Support

Austin, TX

You will be the first dedicated Head of Product Support at FSAI, based in Austin at our global headquarters. You will be responsible for building and leading the team that keeps every customer AICW ...

Future Secure AI

Head of Product Support

Austin, TX · On-site

You will be the first dedicated Head of Product Support at FSAI, based in Austin at our global headquarters. You will be responsible for building and leading the team that keeps every customer AICW ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

Atlanta, GA

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

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All JobsHead Of Support Jobs

Head Of Support information

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$22K

$96.6K

$221K

How much do head of support jobs pay per year?

As of Jul 26, 2026, the average yearly pay for head of support in the United States is $96,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $125,500.00 per year, depending on experience, location, and employer.

What is head of support?

The head of support is a leadership role responsible for overseeing customer support teams, ensuring high-quality service, and developing support strategies. This position often requires strong communication, problem-solving skills, and experience with support tools like CRM systems. The role may involve managing support metrics, training staff, and collaborating with other departments to improve customer satisfaction.

Is a head of higher than a manager?

In most organizational structures, a Head of Support is a senior leadership role that oversees multiple teams or departments, making it higher than a manager, who typically supervises individual teams or functions. The Head of Support often sets strategic goals and reports to executives, while managers focus on day-to-day operations within their teams.

What is the difference between Head Of Support vs Customer Support Manager?

AspectHead Of SupportCustomer Support Manager
ResponsibilitiesOversees entire support department, develops strategies, manages teams at a high levelManages daily support team operations, handles customer issues, ensures service quality
Required CredentialsOften requires leadership experience, industry knowledge, and sometimes advanced degreesTypically requires customer service experience, leadership skills, and relevant industry certifications
Work EnvironmentStrategic, cross-departmental, high-level decision makingOperational, team-focused, direct customer interaction

The Head Of Support focuses on strategic leadership and overall support department management, while the Customer Support Manager handles daily operations and customer interactions. Both roles require leadership skills and industry knowledge, but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Head of Support, and why are they important?

To thrive as a Head of Support, you need expertise in customer service management, strong leadership abilities, and experience with support operations, typically backed by a relevant degree and proven track record in support roles. Familiarity with customer relationship management (CRM) systems, ticketing platforms like Zendesk or Salesforce Service Cloud, and data analytics tools is essential. Exceptional communication, problem-solving, and team-building skills help foster a positive support culture and drive continuous improvement. These skills ensure efficient resolution of customer issues, high satisfaction rates, and the effective scaling of support operations.

What jobs pay 4000 a week without a degree?

A Head of Support role typically does not pay $4,000 a week without relevant experience or advanced skills; such high earnings are more common in executive, sales, or specialized technical roles that may require experience, certifications, or industry knowledge. Most support positions pay less, but senior or managerial support roles in large companies can approach higher salaries with extensive experience. Generally, high-paying jobs without a degree often involve sales, entrepreneurship, or skilled trades rather than support roles.

How does the Head Of Support typically collaborate with other departments to improve customer experience?

The Head Of Support frequently works cross-functionally with teams such as Product, Engineering, and Sales to ensure customer feedback is heard and acted upon. This collaboration helps identify recurring issues, inform product enhancements, and streamline support processes. By facilitating regular meetings and maintaining open communication channels, the Head Of Support ensures that customer insights lead to meaningful improvements across the organization, ultimately enhancing the overall customer experience.

What is the highest salary for customer support?

The highest salaries for a Head of Support can reach up to $150,000 to $200,000 annually, especially in large corporations or tech companies. Compensation depends on factors such as experience, company size, industry, and location, with senior roles often including bonuses and stock options.

What does a Head of Support do?

A Head of Support is responsible for overseeing the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop support strategies, manage and mentor support teams, and implement tools and processes to improve customer satisfaction. Additionally, they analyze performance metrics, handle escalated issues, and coordinate with other departments to optimize the overall customer experience.
More about Head Of Support jobs
What cities are hiring for Head Of Support jobs? Cities with the most Head Of Support job openings:
What states have the most Head Of Support jobs? States with the most job openings for Head Of Support jobs include:
What job categories do people searching Head Of Support jobs look for? The top searched job categories for Head Of Support jobs are:
Head Of Support jobs near you
Infographic showing various Head Of Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $96,611 per year, or $46.4 per hour.
Head of Support

Head of Support

Gigs

New York, NY • On-site

$230K - $280K/yr

Other

Posted 21 days ago

Job description

The Role

At Gigs, customer support isn't a back-office function - it's a core part of our product. We're building a support experience that's fast, frictionless, and scalable - powered by automation, AI, and great humans. Your job is to lead this effort.

You'll be responsible for designing and scaling support across every dimension: our subscribers, our enterprise customers, our product flows, and our global ops partners. You'll work cross-functionally with Product, Engineering, and Network teams to make sure customer issues go down as Gigs grows - not up.

This role reports to the Head of Product, because we believe support should be productized: self-healing flows, intuitive self-serve, and AI-first assistance. You'll play a key role in shaping and rolling out this vision.

What You'll Do
  • Lead a high-performing support team across Tier 1-3, with a focus on speed, efficiency, and exceptional quality.
  • Own outsourcing partnerships, ensuring consistent, cost-effective, high-quality service - especially for Tier 1/2.
  • Scale "support as a product" for our B2B customers - handling end-user support on their behalf and turning this into a core offering.
  • Automate everything that can be - from root cause detection to resolution - by working closely with our AI and product teams.
  • Manage incidents and escalations with clear customer communication, structured post-mortems, and strong cross-functional coordination.
  • Build with the long term in mind - setting up the right processes, tools, and KPIs to help us scale across markets and customer segments.
What We're Looking For
  • Support leadership: You've built and scaled support teams that thrive on efficiency, speed, and customer love.
  • Product mindset: You see recurring support issues as product bugs, not team problems - and you work with engineering to eliminate them at the root.
  • AI native: You're excited by what LLMs and agentic workflows can do, and have experience bringing these into production.
  • Customer-first: You care deeply about delivering great experiences - whether that's to a mobile subscriber or an enterprise CTO.
  • Operational rigour: You know how to run complex ops (internally or via BPOs), and drive cost down without compromising quality.
  • Tech fluency: You're comfortable with APIs, telecom concepts, and support tooling (Zendesk, Intercom, etc).
  • Data-driven: You use metrics to guide decisions and improve continuously.
  • Great collaborator: You work well across teams and time zones, and know how to build trust even in tough conversations.
  • Resilient and resourceful: You thrive in ambiguity and roll with the punches - startup life doesn't faze you.

Salary Range: $230,000 - $280,000 USD

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About Gigs

Sourced by ZipRecruiter

Gigs is the World’s First Telecom as a Service platform, born from the belief that connectivity will be key to unlock greater potential for innovation. We launched with an API and white label product that allows Businesses and Brands to offer fully fledged phone plans on any network globally. Businesses can launch their own mobile service to monetize their audience and unlock recurring revenue streams, all while having full control over brand and pricing. Today, Gigs offers a suite of products including Payments and Analytics to customers through a unified platform and simple API.

Company size

1 - 10 Employees

Headquarters location

Lakeside, CA, US

Year founded

2020

Social media

Twitter

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