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Head Of Support Jobs (NOW HIRING)

Pylon

Head of Support

San Francisco, CA · On-site

$180 - $240/hr

We are looking for a Head of Support to build a world‑class customer experience today while defining what an AI‑native support organization should look like for the next several years. The Role ...

Nexus One

Head of Support

Atlanta, GA · On-site

$120 - $180/hr

About the Role We're looking for a Head of Support to build and lead the team responsible for the customer support experience across Nexus One. This is a hands-on leadership role: you'll shape ...

Pylon Labs

Head of Support

San Francisco, CA · On-site

$180K - $240K/yr

More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise ...

Nexus Cognitive Technologies

Head of Support

Atlanta, GA · On-site

$170 - $260/hr

About the Role We're looking for a Head of Support to build and lead the team responsible for the customer support experience across Nexus One. This is a hands‑on leadership role: you'll shape ...

Crane Venture Partners

Head of Support

Manhattan, NY · On-site

$230 - $280/hr

This role reports to the Head of Product, because we believe support should be productized: self‑healing flows, intuitive self‑serve, and AI‑first assistance. You'll play a key role in shaping ...

Arcade

Head of Support Engineering

San Francisco, CA · On-site

$205 - $250/hr

Do it right and support becomes a product in its own right - fast, technical, and a direct input into what we build next. You'll be reporting to the Head of Product because you'll have some of the ...

MyCareer

Head of Customer Support

Manhattan, NY · On-site

About the job Head of Customer Support Hiring Company Overview We are an ambitious and fast-growing startup revolutionizing the MedTech space with cutting-edge solutions. Our team is passionate about ...

Pulse Games

Head of Customer Support

Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...

Pulse Games

Head of Customer Support

Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...

Pulse Games

Head of Customer Support

Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...

Pulse Games

Head of Customer Support

Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...

BASIS Ed

Head of Operations

Peoria, AZ · On-site

BASIS Peoria Primary is seeking a Head of Operations to join our bright, passionate team! This ... Manages the front office and specialized support staff including registrar and records management

Basis Ed

Head of Operations

Peoria, AZ · On-site

BASIS Peoria Primary is seeking a Head of Operations to join our bright, passionate team! This ... Manages the front office and specialized support staff including registrar and records management

Pulse Games

Head of Customer Support

Head Of Customer Support We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and ...

BASIS Ed

Head of Operations

Peoria, AZ

BASIS Peoria Primary is seeking a Head of Operations to join our bright, passionate team! This ... Manages the front office and specialized support staff including registrar and records management

Invictus Academy of Richmond

Head of People

El Cerrito, CA · On-site

$97K - $111K/yr

Head of People Work Year: 12 months Employment Type: Exempt, Full-Time Salary Range: $97,500-$111 ... Support all aspects of employee evaluation and personnel management * Partner with managers to ...

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Head Of Support information

See salary details

$22K

$96.6K

$221K

How much do head of support jobs pay per year?

As of Aug 18, 2026, the average yearly pay for head of support in the United States is $96,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $125,500.00 per year, depending on experience, location, and employer.

What does a head of support do?

A Head of Support is responsible for overseeing the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop support strategies, manage and mentor support teams, and implement tools and processes to improve customer satisfaction. Additionally, they analyze performance metrics, handle escalated issues, and coordinate with other departments to optimize the overall customer experience.

What are the key skills and qualifications needed to thrive as a head of support?

To thrive as a Head of Support, you need expertise in customer service management, strong leadership abilities, and experience with support operations, typically backed by a relevant degree and proven track record in support roles. Familiarity with customer relationship management (CRM) systems, ticketing platforms like Zendesk or Salesforce Service Cloud, and data analytics tools is essential. Exceptional communication, problem-solving, and team-building skills help foster a positive support culture and drive continuous improvement. These skills ensure efficient resolution of customer issues, high satisfaction rates, and the effective scaling of support operations.

How does the head of support typically collaborate with other departments to improve customer experience?

The Head Of Support frequently works cross-functionally with teams such as Product, Engineering, and Sales to ensure customer feedback is heard and acted upon. This collaboration helps identify recurring issues, inform product enhancements, and streamline support processes. By facilitating regular meetings and maintaining open communication channels, the Head Of Support ensures that customer insights lead to meaningful improvements across the organization, ultimately enhancing the overall customer experience.

What is the difference between Head Of Support vs Customer Support Manager?

AspectHead Of SupportCustomer Support Manager
ResponsibilitiesOversees entire support department, develops strategies, manages teams at a high levelManages daily support team operations, handles customer issues, ensures service quality
Required CredentialsOften requires leadership experience, industry knowledge, and sometimes advanced degreesTypically requires customer service experience, leadership skills, and relevant industry certifications
Work EnvironmentStrategic, cross-departmental, high-level decision makingOperational, team-focused, direct customer interaction

The Head Of Support focuses on strategic leadership and overall support department management, while the Customer Support Manager handles daily operations and customer interactions. Both roles require leadership skills and industry knowledge, but differ in scope and responsibilities.

What is the head of support?

The head of support is a leadership role responsible for overseeing customer support teams, developing support strategies, and ensuring high-quality service delivery. They often manage support operations, implement tools like helpdesk software, and coordinate with other departments to improve customer satisfaction.
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Head Of Support jobs near you
Infographic showing various Head Of Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $96,611 per year, or $46.4 per hour.

Head of Support

Pylon

San Francisco, CA • On-site

$180 - $240/hr

Other

PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Pylon

Pylon is building the future of B2B customer support. We believe support should be a strategic advantage: deeply technical, tightly connected to the product, and increasingly powered by AI.

Because support is our product, our own support organization should set the standard. We are looking for a Head of Support to build a world‑class customer experience today while defining what an AI‑native support organization should look like for the next several years.

The Role

You’ll lead our global Support org across the US and EMEA, stand up our new New York team, and build the layer of managers and leads who scale it with you. This isn’t a conventional support leader role: you’re setting the bar for customer experience, building the systems underneath it, and redesigning how the work gets done as AI transforms support. You’ll work closely with Product, Engineering, Customer Success, and Sales, and should be just as comfortable reviewing an escalated ticket as presenting a multi‑year strategy to the leadership team.

What You’ll Do
  • Define how AI changes support at Pylon: what people should own, what gets automated, and what the resulting team, workflows, and career paths look like
  • Own the operating cadence for response times, resolution times, quality, escalations, and customer sentiment as our customer base grows more complex
  • Build the systems support runs on, including knowledge management, QA, onboarding, incident response, and capacity planning, each with a real owner and a regular review
  • Be customer zero: drive dogfooding of Pylon’s workflows across the team, and own the feedback loop that turns support interactions into product insights and roadmap input
  • Lead US and EMEA support and stand up the New York team, hiring ahead of demand without fragmenting standards across regions
  • Grow team leads and managers, and build the levels and career paths that let them run day‑to‑day execution without you
  • Test whether there’s a real support‑led revenue opportunity for Pylon and make the call based on what customers actually want
What We’re Looking For
  • You’ve led and scaled a technical B2B support org, ideally at a dev tools, infra, API, or data company, and you’ve managed managers, not just ICs
  • You’ve built systems and teams from scratch, and you turn recurring pain into an owned, measurable process rather than another one‑off fix
  • You’re technically fluent and curious. You can reason about integrations, APIs, logs, and engineering tradeoffs without needing to be an engineer, and you want to understand why something broke, not just route the escalation
  • You have a real, opinionated point of view on how AI changes support, backed by something you’ve actually built or shipped
  • You’re high‑agency and low‑ego. You’re comfortable presenting to leadership one hour and inspecting an escalated ticket the next, and you hold a high bar while keeping trust in hard conversations
Nice to Haves
  • Experience launching a new support location or regional team
  • Experience building structured dog‑fooding and product‑feedback systems
  • Experience operating in a fast‑changing, founder‑led environment
Our Perks

Commuter benefits

Parental leave

14 company holidays + unlimited PTO

Annual offsite

Lunch, dinner, and snacks at the office

Fitness stipend

Additional Job Details

The base salary range for this position is $180k - $240k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon. This role is eligible for stock options, as well as a comprehensive benefits package.

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