Head Of Operations Jobs in Springfield, OH (NOW HIRING)

Global Head of Order to CashGrade: 14 (internal only)Location: Centreville, VirginiaS&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.For more information, visit www.spglobal.com/mobility.The Head of Order to Cash will lead the design, transformation, and execution of the end-to-end global Order to Cash function for our newly spun-off public entity. This leader will serve as a key change agent, responsible for centralizing OTC operations across five entities, harmonizing processes and controls, and helping establish a scalable global operating model supported by fit-for-purpose systems and tools.This role will oversee OTC operations across all business units and geographies, driving standardization, service delivery excellence, strong controllership, and cross-functional alignment with Commercial, Finance, Accounting, Tax, IT, Legal, and Customer Operations. The ideal candidate brings deep OTC functional and industry expertise, strong people leadership, and a proven ability to lead complex transformation in a dynamic, high-growth environment.Key ResponsibilitiesGlobal OTC Leadership

• Lead the global Order to Cash function across all business units, legal entities, and regions, with accountability for operational performance, service quality, compliance, and continuous improvement.
• Oversee the full OTC lifecycle, including customer master data governance, billing, invoicing, collections, cash application, deductions/disputes, credit management, and related reporting and controls.
• Establish clear governance, roles, responsibilities, and service delivery expectations across global and regional teams.

Transformation and Centralization

• Act as a strategic change agent in standing up and maturing the OTC function for the spun-off company.
• Lead the centralization of OTC operations across five entities and disparate tools/processes into a more unified, efficient, and scalable operating model.
• Drive standardization of policies, procedures, KPIs, workflows, and controls while balancing necessary local requirements.
• Partner closely with IT to support systems strategy, process redesign, and implementation of enabling technologies.
• Partner with Accounting and Revenue teams to support proper transaction flow, issue resolution, and clean period-end closes.

Operational Excellence

• Ensure timely and accurate billing, effective collections, strong cash conversion, and disciplined management of disputes and unapplied cash.
• Develop and track key performance indicators, service level expectations, and management reporting to improve transparency and decision-making.
• Identify and resolve process bottlenecks, control gaps, and customer-impacting issues.
• Support contract-to-cash connectivity, ensuring upstream commercial practices and downstream finance operations are coordinated and scalable
• Partner with Controllership, Internal Audit, SOX, and Compliance teams to ensure processes are well controlled, documented, and audit-ready.
• Ensure adherence to revenue-related operational controls, segregation of duties, approval frameworks, and applicable regulatory and local statutory requirements.

Team Leadership

• Evaluate organizational design and talent needs to support future-state operations, including center-led, shared services, and regional support models where appropriate.
• Drive engagement, capability building, succession planning, and strong team culture through change.

Qualifications

• Bachelor's degree in Finance, Accounting, Business, or related field required; advanced degree preferred.
• 12+ years of progressive experience in Order to Cash, shared services, finance operations, or related functions, including significant global leadership experience.
• Demonstrated success leading large-scale OTC transformation, centralization, or operating model redesign in a complex, multi-entity environment.
• Experience supporting a carve-out, spin-off, IPO-readiness effort, or large-scale business transformation strongly preferred.
• Deep understanding of end-to-end OTC processes, controls, systems dependencies, and service delivery models.
• Strong knowledge of governance, risk, compliance, and internal control expectations within a public-company or public-company-ready environment.
• Experience leading global teams and operating effectively across multiple geographies and stakeholder groups.
• Strong executive presence, communication skills, and ability to influence across functions and levels.
• Proven ability to balance strategic transformation leadership with operational execution.

Preferred Experience

• Experience centralizing OTC activities across multiple legal entities, ERPs, or billing platforms.
• Exposure to ERP and finance systems implementations or rationalization efforts.
• Experience in high-growth, matrixed, or newly independent organizations.
• Familiarity with subscription, data, technology, or services-based business models is a plus.

Compensation/Benefits Information (US Applicants Only): Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits that we provide to our employees, please click here.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.