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Head Of Operations Jobs in Springfield, MA (NOW HIRING)

IQVIA

Head of Product

Hartford, CT

Position Overview The Head of Product - Media OS, IQVIA Digital will own the vision, strategy ... Demonstrating the value of consolidated workflows and reduced operational complexity. * Ensuring ...

Munich Re

Head of Rewards North America

Hartford, CT · On-site

$126K - $172K/yr

Head of Rewards North America *Please note that we are open to this role being located in Princeton ... The Company As a member of Munich Re's US operations, we offer the financial strength and stability ...

Finalsite

Head of Compliance

Glastonbury, CT · On-site

$180 - $240/hr

SUMMARY The Head of Compliance is responsible for leading and overseeing the organization's global ... Partners with executive leadership to identify, assess, and mitigate legal, operational, financial ...

Finalsite

Head of Compliance

Glastonbury, CT · Remote

$129K - $173K/yr

Join us and help shape stronger school communities around the world SUMMARY The Head of Compliance ... Partners with executive leadership to identify, assess, and mitigate legal, operational, financial ...

Finalsite

Head of Compliance

Glastonbury, CT · On-site +1

$125K - $168K/yr

Join us and help shape stronger school communities around the world SUMMARY The Head of Compliance ... Partners with executive leadership to identify, assess, and mitigate legal, operational, financial ...

Finalsite

Head of Compliance (Glastonbury)

Glastonbury, CT · On-site

$125K - $168K/yr

SUMMARY The Head of Compliance is responsible for leading and overseeing the organization's global ... Partners with executive leadership to identify, assess, and mitigate legal, operational, financial ...

Munich Re

Head of Portfolio Underwriting

Hartford, CT · On-site +1

... ensure operational resilience. Our offerings include equipment breakdown insurance and other ... Open to all HSB/Munich Re Offices + Remote Options About the Role The Head of Portfolio ...

Chubb

Head of Data Engineering, PRS

Simsbury, CT

We are seeking a Head of Data Engineering for our Chubb North America Personal Lines Data team to ... With operations in 54 countries, Chubb provides commercial and personal property and casualty ...

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Head Of Operations information

See Springfield, MA salary details

$33.8K

$107.2K

$178.7K

How much do head of operations jobs pay per year?

As of Aug 4, 2026, the average yearly pay for head of operations in Springfield, MA is $107,185.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,200.00 and $134,900.00 per year, depending on experience, location, and employer.

What is the difference between Head Of Operations vs Operations Manager?

AspectHead Of OperationsOperations Manager
ResponsibilitiesStrategic planning, overseeing multiple departments, setting company-wide operational goalsManaging daily operations, supervising staff, implementing policies at department level
Required CredentialsOften requires extensive experience, bachelor's or master's degree in business or related fieldTypically requires relevant experience, bachelor's degree in business or related field
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational settings, team management, process optimization

The Head Of Operations focuses on strategic, company-wide oversight and long-term planning, while the Operations Manager handles daily operational activities and team supervision. Both roles require relevant experience and industry knowledge, but the Head Of Operations is more involved in setting overall direction, whereas the Operations Manager executes those strategies on a day-to-day basis.

What are the key skills and qualifications needed to thrive as a head of operations, and why are they important?

To thrive as a Head of Operations, you need strong leadership, strategic planning, and process optimization skills, often supported by a degree in business or management. Familiarity with ERP systems, project management tools, and relevant certifications like PMP or Six Sigma are highly valued. Exceptional communication, problem-solving, and team management abilities help drive operational excellence and foster a high-performing culture. These skills ensure efficient operations, support organizational growth, and enable the successful execution of company objectives.

What are some common challenges faced by a head of operations, and how can they be effectively managed?

A Head of Operations often encounters challenges such as balancing strategic planning with day-to-day operational demands, managing cross-functional teams, and implementing process improvements amid resistance to change. Effective management involves strong communication, the ability to prioritize initiatives, and fostering a culture of collaboration and continuous improvement. Building trust with department leaders and aligning operational goals with the broader company vision are also key to overcoming obstacles in this role.

Is head of operations a high position?

The head of operations is a senior leadership role responsible for overseeing daily business activities, strategic planning, and process improvements. It is generally considered a high-level position within an organization, often reporting to the CEO or executive team, and requires strong management skills and industry experience.

What does a head of operations do?

A Head of Operations is responsible for overseeing the daily activities and overall efficiency of an organization's operations. This role involves managing teams, optimizing processes, implementing strategic plans, and ensuring that business goals are met. The Head of Operations works closely with other leaders to improve productivity, reduce costs, and maintain high-quality standards across the company. They play a critical role in driving growth and ensuring that the organization's operations align with its long-term objectives.
What are the most commonly searched types of Of Operations jobs in Springfield, MA? The most popular types of Of Operations jobs in Springfield, MA are:
What are popular job titles related to Head Of Operations jobs in Springfield, MA? For Head Of Operations jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Head Of Operations jobs in Springfield, MA look for? The top searched job categories for Head Of Operations jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Head Of Operations jobs? Cities near Springfield, MA with the most Head Of Operations job openings:
Head Of Operations jobs near you
Infographic showing various Head Of Operations job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $107,304 per year, or $51.6 per hour.

Head of Operations PMO

Massachusetts Mutual Life Insurance Company (MassMutual)

Springfield, MA • On-site

Full-time

Posted 12 days ago

MassMutual rating

7.8

Company rating: 7.8 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

188th of 301 rated insurance

Job description

The Team
Shared Services & Enablement Operations was established to drive alignment and effectiveness of non-production functions that support advisors, field partners, customers, and service associates-enhancing the overall performance of the Operations organization.
You and your peers make up a high performing team of project delivery leaders and associates inclusive of Project Managers, Product Owners, Readiness resources, and Portfolio Management experts. This collaborative team is driving significant transformational efforts across and beyond Operations.
The Impact:
The Head of Operations Project Management Office (OPMO) will:
  • Oversee and maintain the OPMO, ensuring projects support the organization's strategic goals through consistent and high-quality execution.
  • Lead and mentor a centralized team of project management managers and associates, including onshore and offshore resources and vendors.
  • Translate prioritized work into executable delivery plans, ensuring clear sequencing, coordination and accountability.
  • Partner with Operations leadership, external partners, and cross-functional departments to prioritize initiatives, align project requirements, and support strategic execution.
  • Conduct strategic reviews of project plans, particularly for high-complexity projects and key lifecycle tollgates.
  • Manage KPIs and performance metrics to monitor delivery, identify improvement opportunities, drive accountability, and ensure projected ROI is met or exceeded.
  • Proactively identify delivery risks and execution gaps, mobilizing teams to resolve or escalate as needed.
  • Oversee and balance project delivery resource allocation across programs, projects, and business priorities.
  • Ensure consistent use of delivery standards, methodologies, and artifacts, including stage gates, status reporting and risk/issue management.
  • Drive continuous improvement through lessons learned, delivery insights and evolving best practices.
  • Manage relationships with internal and external business and technology partners, serving as a liaison to senior leadership and supporting escalations as needed.
  • Maintain strong relationships with peer groups: Product Owner, Portfolio Management, Project Readiness, and other Project Management leaders to improve delivery and execution through shared best practices and aligned workflows.
  • Build a project delivery career path that includes entry-level roles, onshore and offshore resources, and vendor partners.
  • Identify competency gaps and develop training programs, tools, and structures that build functional expertise and support enterprise enablement.
  • Coach teams on project delivery methodologies to strengthen measurement, accountability, and continuous learning.
  • Mobilize the organization to implement initiatives, manage changing priorities, and coordinate effectively between project managers and readiness consultants.

The Minimum Qualifications:
  • Bachelor's degree
  • 10+ years of experience within Project/Program Management with 3+ years leading large teams.
  • Experience leading ambiguous, cross-functional initiatives from problem definition through implementation, including influencing senior stakeholders without direct authority
  • Proven ability to navigate ambiguity and influence outcomes
  • Drives continuous improvement and efficiencies
  • Build support and momentum to move ideas through implementation
  • Experience creating a dynamic operating environment where people are inspired, encouraged, and motivated to succeed together
  • Proven impact as a thought leader, strategic thinker and problem solver.
  • Experience applying project and change management methodologies, including governance, stage gates, risk and issue management, stakeholder readiness, and adoption planning.
  • Proficiency with project management software, including Microsoft Project, Smartsheet, and Jira, and dashboarding or visualization tools such as MicroStrategy, Tableau, or Power BI

The Ideal Qualifications:
  • 10+ years of experience leading and managing large-scale, cross-functional projects within wealth management and/or insurance industries
  • Project Management Professional certification or equivalent
  • Agile and Waterfall project management experience

What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
  • Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
  • A collaborative environment where perspectives are welcomed
  • Access to learning, development, and internal networks that support continuous growth and skill-building over time
  • Employee-led communities and forums that foster connection, learning, and inclusion across the organization
  • A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused.

#LI-MC1
Salary Range:
$176,400-$231,500
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

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