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Head Of Client Experience Jobs (NOW HIRING)

Market My Market

Client Experience Manager

Charlotte, NC · On-site +1

$70K - $80K/yr

About the Role As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 30-40 single-location and small-multi-location service ...

Franklin Templeton Investments

$250/hr

Head of Franklin Crypto Capital Formation At Franklin Templeton, we believe success is built ... Own the client experience from first conversation through ongoing servicing, building scalable ...

Munich Re

Head of Portfolio Underwriting

Hartford, CT · On-site +1

This role requires close collaboration with internal stakeholders to communicate HSB's value proposition, ensure strong product performance, and deliver excellent client experience. The Head of ...

Socket.dev

Client Experience Manager

Henderson, NV · On-site

$80 - $100/hr

The Client Experience Manager will identify opportunities for improvement, coordinate cosmetic ... Conduct regular audits and inspections of aircraft throughout the fleet. * Ensure consistency ...

TCP Management

Head of Professional Services

The hiring of a Head of Professional Services builds on this momentum and reflects Andesa ... Requirements Must have • 8 to 10 years of experience in professional services, client delivery ...

Invictus Academy of Richmond

Head of People

El Cerrito, CA · On-site

$97K - $111K/yr

Head of People Work Year: 12 months Employment Type: Exempt, Full-Time Salary Range: $97,500-$111 ... We are seeking a candidate who brings Human Resources knowledge, creativity, experience building ...

Allied Solutions

Supervisor, Client Experience

Carmel, IN · On-site

$80 - $100/hr

The Client Experience Supervisor will lead the Client Experience team by providing coaching ... This individual will operate with a high sense of urgency and will deliver accurate and informative ...

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Head Of Client Experience information

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$96.6K

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How much do head of client experience jobs pay per year?

As of Sep 9, 2026, the average yearly pay for head of client experience in the United States is $96,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $125,500.00 per year, depending on experience, location, and employer.

What is the difference between Head Of Client Experience vs Client Services Manager?

AspectHead Of Client ExperienceClient Services Manager
ResponsibilitiesOversees overall client experience strategy, improves client satisfaction, and aligns client experience with company goalsManages daily client accounts, resolves issues, and ensures service delivery meets client expectations
Required SkillsStrategic planning, leadership, customer experience expertiseCustomer service, communication, problem-solving
Work EnvironmentSenior leadership, cross-department collaborationClient-facing, operational team
Common UsageIn strategic roles focusing on experience enhancementIn operational roles focusing on service delivery

The Head Of Client Experience focuses on developing and implementing strategies to improve overall client satisfaction and loyalty, often at a senior level. In contrast, the Client Services Manager handles day-to-day client interactions and service delivery. Both roles require strong communication skills, but the Head Of Client Experience has a broader, strategic scope, while the Client Services Manager is more operational.

How do you become a head of client experience?

To become a head of client experience, candidates typically need extensive experience in customer service, client management, or related roles, along with strong leadership and communication skills. A background in business, marketing, or a related field is common, and many professionals pursue certifications in customer experience or management to enhance their qualifications.

What does a head of client experience do?

A head of client experience oversees strategies to improve customer satisfaction, loyalty, and engagement. They analyze client feedback, coordinate with teams to enhance service delivery, and implement initiatives to strengthen client relationships, often using customer relationship management (CRM) tools. This role requires strong leadership, communication skills, and a focus on delivering a positive client journey.
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Head Of Client Experience jobs near you
Infographic showing various Head Of Client Experience job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $96,611 per year, or $46.4 per hour.

Client Experience Manager

Charlotte, NC • On-site, Remote

Market My Market
Marketing • 11 - 50 employees
Learn more about Market My Marketexternal

$70K - $80K/yr

Full-time

Medical, Retirement, PTO

Re-posted 19 days ago

Key responsibilities

  • Develop and implement customized account strategies to help clients achieve their marketing goals.

  • Identify opportunities for upselling additional services and secure contract renewals through communication and value demonstration.

  • Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships.

Job description

Client Experience Manager
About Market My Market
Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies to life online. We pride ourselves in delivering measurable results that directly impact our clients' businesses. Our target markets include single event legal, specialty medical, and dental clients located across the country who are looking to grow their presence in their local markets.
Our Growth Story: In just 4 years, Market My Market has experienced remarkable growth, expanding from 40 clients to nearly 200 clients. This rapid expansion reflects our commitment to excellence and the trust our clients place in our services.
About the Role
As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 30-40 single-location and small-multi-location service businesses - primarily law firms, specialty medical practices, and dental practices focusing on delivering exceptional account management and fostering long-term client relationships. You'll be responsible for account strategy, maximizing client opportunities through upselling and cross-selling, communicating value, and delivering insights related to business development and operations. You'll collaborate closely with Client Success Assistants (CSAs), who provide operational and administrative support, and report to the Director of Client Experience.
A week in this role looks like reviewing ranking changes and surface anything urgent to your SEO Managers, client strategy calls where you'll walk your clients through trends, GBP performance, content roadmap, and what's next fo their campaigns, monthly reporting prep with your CSA, renewal conversations and upsell positioning for clients hitting milestones as well as working alongside the team to find new opportunities to elevate the work we do day in and day out.
Career Growth Opportunities
Join our thriving Client Experience team, which has grown from just 2 team members to 20 in the past 5 years. As we continue our expansion, we're creating clear advancement paths for motivated professionals. We believe in promoting from within and providing our team members with the resources and mentorship needed to grow their careers alongside our company.
Key Responsibilities
  • Account Strategy: Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives
  • Upsells and Renewals: Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration
  • Client Relationship Management: Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships
  • Client Event Representation: Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market
  • Portfolio Management: Oversee a portfolio of 30-40 clients, ensuring all deliverables are met and proactively addressing client concerns
  • Collaboration with CSAs: Work closely with CSAs to coordinate the execution of marketing activities, including content delivery, reporting, and project management
  • Performance Monitoring: Track and report on client performance metrics, ensuring campaigns deliver measurable results
  • Problem Solving: Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention
  • Strategic Consultation: Provide insights and recommendations based on client needs, market trends, and campaign performance
  • Client Experience: Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship
Requirements
  • 3+ years managing a portfolio of SEO clients at a digital marketing agency. You should be comfortable interpreting Google Search Console data, explaining ranking movement to a non-technical business owner, and discussing the trade-offs of a Google Business Profile category change with a client on a call.
  • Proven track record of managing client relationships and driving client retention
  • Experience with organic SEO strategy development and execution
  • Strong understanding of Google Business Profile optimization and local search marketing
  • Experience analyzing SEO performance data and communicating insights to clients
  • Knowledge of Legal, Dental or Medical industries. You understand how a personal injury firm thinks about caseload, how a dental practice thinks about new-patient acquisition cost, or how a specialty medical practice navigates referral relationships.
  • Excellent verbal and written communication skills
  • Ability to build trust and rapport with clients quickly
  • Problem-solving skills and ability to navigate challenging client conversations
  • Strong organizational skills to manage multiple accounts simultaneously
  • Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software
Team Achievements
Our Client Experience team has been instrumental in:
  • Maintaining a 90%+ client retention rate during our rapid growth phase
  • Successfully transitioning clients to expanded service packages, increasing average client value by 25%
  • Developing sophisticated onboarding processes that reduce time-to-value for new clients
  • Creating client success frameworks that have directly contributed to our expansion from 40 to nearly 200 clients
Location
This position is fully remote and we are only hiring candidates located in the following states:
  • Alabama
  • California
  • Colorado
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Iowa
  • North Carolina
  • New Jersey
  • Nevada
  • New York
  • Maryland
  • South Carolina
  • Texas
  • Washington
  • Virginia
Compensation & Benefits
  • $70,000 - $80,000 per year, salary based on experience
  • PTO: 2.25 weeks per year
  • Health insurance benefits
  • 401(k) plan (after 1 year of employment)
  • Remote work opportunity

All emails will come from a @marketmymarket.com or @applytojob.com domain only. All other emails are fraudulent. We will never interview candidates via Microsoft Teams.
Our Core Values
  • Do What You Say
  • Be Honest and Transparent
  • Proactive, Not Reactive
  • Be Thought-Leading
  • Instill Trust Through Consistent Accountability
  • Always Do Better, Always Be Better
  • Do the Right Thing for Clients and MMM

Market My Market is an equal opportunity employer and does not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

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