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Head Of Client Experience Jobs (NOW HIRING)

Market My Market

Client Experience Manager

Charlotte, NC · On-site +1

$70K - $80K/yr

About the Role As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 30-40 digital marketing clients, focusing on delivering ...

Market My Market

Client Experience Manager

Charlotte, NC · Remote

$70K - $80K/yr

About the Role As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 30-40 digital marketing clients, focusing on delivering ...

Tixr

Client Experience Manager

$75K - $85K/yr

Born from a fan-focused frame of mind, our technology empowers large-scale events, music venues ... About Tixr Client Experience At Tixr, we are redefining ticketing and event management from ...

Santander Bank

Director, Head Of Products

Miami, FL · On-site

$222K - $233K/yr

The Head of Investment Products is accountable for delivering a fully integrated, dual-channel ... Experience supporting both wealth and retail client segments , including differences in product ...

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Head Of Client Experience information

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$22K

$96.6K

$221K

How much do head of client experience jobs pay per year?

As of Jun 14, 2026, the average yearly pay for head of client experience in the United States is $96,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $125,500.00 per year, depending on experience, location, and employer.

What is the difference between Head Of Client Experience vs Client Services Manager?

AspectHead Of Client ExperienceClient Services Manager
ResponsibilitiesOversees overall client experience strategy, improves client satisfaction, and aligns client experience with company goalsManages daily client accounts, resolves issues, and ensures service delivery meets client expectations
Required SkillsStrategic planning, leadership, customer experience expertiseCustomer service, communication, problem-solving
Work EnvironmentSenior leadership, cross-department collaborationClient-facing, operational team
Common UsageIn strategic roles focusing on experience enhancementIn operational roles focusing on service delivery

The Head Of Client Experience focuses on developing and implementing strategies to improve overall client satisfaction and loyalty, often at a senior level. In contrast, the Client Services Manager handles day-to-day client interactions and service delivery. Both roles require strong communication skills, but the Head Of Client Experience has a broader, strategic scope, while the Client Services Manager is more operational.

More about Head Of Client Experience jobs
What cities are hiring for Head Of Client Experience jobs? Cities with the most Head Of Client Experience job openings:
What are the most commonly searched types of Of Client Experience jobs? The most popular types of Of Client Experience jobs are:
What states have the most Head Of Client Experience jobs? States with the most job openings for Head Of Client Experience jobs include:
What job categories do people searching Head Of Client Experience jobs look for? The top searched job categories for Head Of Client Experience jobs are:
Head Of Client Experience jobs near you
Infographic showing various Head Of Client Experience job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $96,611 per year, or $46.4 per hour.
Senior Director, Head of Client Operations - Phoenix, Hybrid

Senior Director, Head of Client Operations - Phoenix, Hybrid

Advyzon

Phoenix, AZ • On-site

Full-time

Posted 25 days ago

Job description

Senior Director, Head of Client Operations
We are seeking a highly motivated and experienced Senior Director, Head of Client Operations for AIM (Advyzon Investment Management) to lead and scale the firm’s client service and operational infrastructure. The ideal candidate will oversee the client service and billing teams, ensuring operational excellence across advisor onboarding, billing operations, custodial workflows, and day-to-day service delivery while serving as the primary escalation point for complex operational matters. This individual will play a key role in shaping the operational infrastructure required to support the continued growth of the AIM platform.
This role requires a strategic operator with strong leadership, communication, and problem-solving skills who can develop scalable operational processes, enhance service delivery, and support the continued growth of the AIM platform.
Responsibilities
  • Lead and manage AIM’s client service and billing operations teams, including hiring, onboarding, training, coaching, and performance management of staff.
  • Serve as the primary escalation point for complex advisor service, operational, and billing issues, ensuring timely resolution and strong advisor relationships.
  • Oversee advisor onboarding and training, ensuring a consistent and scalable onboarding experience for firms joining the AIM platform.
  • Own and maintain operational workflows, procedures, and documentation across service, onboarding, and billing functions.
  • Oversee billing operations across the platform, including advisor billing, AIM service billing, and strategist billing within the model marketplace.
  • Ensure the accuracy, integrity, and reconciliation of operational data across custodians and internal systems to support reporting, billing validation, and compliance requirements.
  • Monitor operational workflows, service volumes, and team capacity to ensure the operational infrastructure scales effectively as the AIM platform continues to grow.
  • Drive continuous process improvement initiatives and service standards that enhance operational efficiency and the advisor experience.
  • Partner with leadership across technology, product, compliance, and investment management to ensure operational readiness for new platform capabilities and advisor growth initiatives.

Skills/Qualifications
 
  • 10+ years of financial services experience, preferably within a TAMP, RIA platform, custodian, or wealth management operations environment.
  • Demonstrated leadership experience managing client service, operations, or billing teams, including hiring, training, and performance management.
  • Strong understanding of RIA, TAMP, and custodial operational workflows, including advisor onboarding, account servicing, and billing processes.
  • Experience developing and implementing operational procedures, scalable workflows, and process improvement initiatives.
  • Ability to manage complex operational issues and escalations while maintaining strong advisor relationships.
  • Experience supporting operational data management and reconciliation across financial systems to ensure accuracy and compliance.
  • Excellent communication, organizational, and problem-solving skills, with the ability to operate effectively in a fast-paced environment.
  • A self-starter with strong attention to detail, capable of working independently while collaborating effectively across teams.
  • Bachelor’s degree required; advanced degree preferred.
Compensation
$115k, 30% bonus

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