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Head Customer Service Representative Jobs in Rochester, NY

Adecco

Customer Service Representative

Geneseo, NY

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Onsite Customer Service Representative Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent ...

Adecco US, Inc.

Customer Service Representative

Geneseo, NY · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Onsite Customer Service Representative Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent ...

New

Adecco Colombia S.A.

Customer Service Representative

Geneseo, NY · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Onsite Customer Service Representative Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent ...

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Showing results 41-60

All JobsHead Customer Service Representative JobsHead Customer Service Representative Jobs in Rochester, NY

Head Customer Service Representative information

See Rochester, NY salary details

$9

$18

$26

How much do head customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for head customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What does a head customer service representative do?

A head customer service representative oversees the customer service team, ensuring high-quality support and resolving complex issues. They develop policies, train staff, monitor performance metrics, and collaborate with other departments to improve customer satisfaction and service processes.

What is the difference between Head Customer Service Representative vs Customer Service Supervisor?

AspectHead Customer Service RepresentativeCustomer Service Supervisor
ResponsibilitiesOversees customer service teams, develops strategies, manages key accountsSupervises daily team operations, handles escalations, trains staff
Required CredentialsCustomer service experience, leadership skills, sometimes a degree in business or related fieldCustomer service experience, leadership skills, often a related degree
Work EnvironmentStrategic planning, high-level meetings, cross-department collaborationTeam management, direct customer interactions, shift supervision

The Head Customer Service Representative focuses on strategic leadership and managing key accounts, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require customer service experience and leadership skills, but the Head role is more strategic and less involved in direct customer contact.

What is the highest position in customer service?

The highest position in customer service is often a Chief Customer Officer (CCO) or Vice President of Customer Service, responsible for overall customer experience strategy and leadership. These roles typically require extensive industry experience, leadership skills, and a deep understanding of customer relations and service operations.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, NY?

The most popular types of Customer Service Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Head Customer Service Representative jobs?

Cities near Rochester, NY with the most Head Customer Service Representative job openings:

Head Customer Service Representative jobs near you

Customer Service Representative

GEICO Local Office: Rochester - East

Webster, NY • On-site

$19 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Are you looking for a rewarding career with a local small business that has nationwide brand recognition? Grow your new career with one of the fastest growing insurance companies in the country!

Join the GEICO Webster local office team and start building your tomorrow! GEICO has an exciting opportunity for individuals seeking a career. We are looking for Customer Service Representative with potential to get licensed as an agent later on. Associate will be responsible to handle service requests on inbound calls and for walk in customers. Other responsibilities may include making 60 - 120+ outbound calls per day. Full time and part time opportunities available. Career development opportunities will be available!


Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Career Growth Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Hands on Training


Responsibilities
  • Service existing accounts and ensure customers make buying decisions armed with the right amount of information
  • Handle in person customer requests at the front desk of our office
  • Complete vehicle photo inspections for customers
  • Make 80 - 120+ outbound calls per day
  • Conduct needs-based customer policy reviews and update coverage

Requirements

See Above