Hardware Store Customer Service Jobs in Virginia

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment-related matters, including hiring, firing, discipline, supervision, staffing, and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos, and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

About Pitkin's Home Center:

Dale City Hardware, Woodbine Hardware, Rice Hardware, and Locust Grove Hardware, we are always looking for the right people to help us be the Helpful Place! Working for a family-owned store means we have flexible scheduling and good benefits. Join us and our community!

General Summary:

The Cashier is responsible for transactions involving the sale and/or return of merchandise.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service:

• Greet customers entering and throughout the store. Thank customers by name, when possible, when they are leaving the store.

• Project a positive, friendly, outgoing demeanor; work well with customers as well as associates.

• Clear customer checkout lines quickly and efficiently.

• Answer and monitor all calls and pages promptly, courteously, and effectively.

• Communicate any problem or issue that requires management assistance.

• Continually build knowledge on store products and possess the ability to assist customers with store layout and product location.

• Assist in pricing, stocking, marking, and bagging of merchandise.

Register Operations:

• Follow all cash register transaction procedures.

• Responsible for balancing of register drawer.

• Adhere to any Store Support Center program or promotion that may require implementation at the cash registers.

• Participate in store and Cashier meetings.

Front End Appearance and Upkeep:

• Keep the front end, including checkout areas and entrance doors neat and clean at all times. Face and dust front end.

• Assist with keeping impulse counters stocked and faced, rotate fresh merchandise in as seasons change.

• Ensure fresh ads are stocked in shopping carts at all times.

• Ensure forms and supplies are stocked at all times.

• Assist with decorating the front end according to the Store Support Center program.

• Call for cart pickups when necessary.

• Inform management when merchandise returns need to be put away.

• Perform all other duties as assigned.

We are seeking outgoing, friendly, and helpful team members to welcome and assist customers. Previous hardware experience is a plus but not a requirement as we provide extensive training.

At Ace Hardware, we’re independently owned and operated so helping our community is our number one priority. Make an impact in the community by helping your neighbors with their projects while working in a fast-paced and fun environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude!

Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a future, a purpose, and a community with us.

Work/life balance:

This position is with a team that respects your life outside of work. We believe in earning your trust through clear communication. We schedule two weeks in advance, working with you so you can plan.

Learn and grow with us:

• Are you a hardware hero? Bring your knowledge and we’ll teach you something new.
• Have a helpful attitude? We’ll train you on hardware know-how that builds life skills.
• We train you from day one and the opportunities don’t stop there.

What to expect:

• You’ll work directly with customers welcoming them and helping them find everything necessary to complete their project in one trip.
• Like working in a fast-paced and fun environment? We are high energy so time will fly.
• You’ll be on your feet for most of your shift (6 to 8 hours).
• You must lift up to 50 lbs.

Pay, Benefits, and Perks:

• 401K
• Employee discounts on product
• Free uniform shirts, vests, and more

Click through and start your journey with us now!

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.