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Hardware Store Customer Service Jobs in Virginia

Ace Hardware

Assistant Store Manager

Saluda, VA

$15 - $18/hr

We are independently owned and part of a worldwide community of Ace retail stores committed to winning customers through legendary customer service. At Horn's Ace Hardware locations, we pride ...

Ace Hardware

Assistant Store Manager

Saluda, VA

$15 - $18/hr

We are independently owned and part of a worldwide community of Ace retail stores committed to winning customers through legendary customer service. At Horn's Ace Hardware locations, we pride ...

Ace Hardware

Assistant Store Manager

West Point, VA

$15 - $17/hr

We are independently owned and part of a worldwide community of Ace retail stores committed to winning customers through legendary customer service. At Horn's Ace Hardware locations, we pride ...

Ace Hardware

Assistant Store Manager

West Point, VA

$15 - $17/hr

We are independently owned and part of a worldwide community of Ace retail stores committed to winning customers through legendary customer service. At Horn's Ace Hardware locations, we pride ...

Ace Hardware

Delivery Driver

Woodbridge, VA · On-site

$16/hr

At Pitkin's, we take pride in being your local hardware store, deeply rooted in the community. As a ... Provide exceptional customer service during deliveries. * Maintain accurate delivery logs and ...

Ace Hardware

Store Manager

Manassas, VA · On-site

$18/hr

Ace Hardware Corporation will not receive a copy of any applications submitted for this position ... Include but not limited to Customer Service * Provide positive representation of store.

Ace Hardware

Store Manager

Woodbridge, VA · On-site

$18/hr

Ace Hardware Corporation will not receive a copy of any applications submitted for this position ... Include but not limited to Customer Service * Provide positive representation of store.

Ace Hardware

Sales Associate

Manassas, VA

$14/hr

Ace Hardware Corporation will not receive a copy of any applications submitted for this position ... customers throughout the store with personal, customized service based on the premise of amazing ...

Ace Hardware

Sales Associate

Woodbridge, VA · On-site

$13/hr

Ace Hardware Corporation will not receive a copy of any applications submitted for this position ... customers throughout the store with personal, customized service based on the premise of amazing ...

Ace Hardware

Sales Associate

Manassas, VA

$13.25 - $18/hr

Ace Hardware Corporation will not receive a copy of any applications submitted for this position ... customers throughout the store with personal, customized service based on the premise of amazing ...

Ace Hardware

Afternoon/ Weekend Cashier

Manassas, VA · On-site

$12.50/hr

Ace Hardware Corporation will not receive a copy of any applications submitted for this position ... Customer Service: * Greet customers entering and throughout the store. Thank customers by name ...

Ace Hardware

Retail Cashier

Woodbridge, VA · On-site

$13/hr

Ace Hardware Corporation will not receive a copy of any applications submitted for this position ... Customer Service: * Greet customers entering and throughout the store. Thank customers by name ...

Ace Hardware

Retail Cashier

Manassas, VA

$12.50/hr

Ace Hardware Corporation will not receive a copy of any applications submitted for this position ... Customer Service: * Greet customers entering and throughout the store. Thank customers by name ...

Ace Hardware

Retail Cashier

Manassas, VA

$12.50/hr

Ace Hardware Corporation will not receive a copy of any applications submitted for this position ... Customer Service: * Greet customers entering and throughout the store. Thank customers by name ...

Ace Hardware

$12.50/hr

Ace Hardware Corporation will not receive a copy of any applications submitted for this position ... Customer Service: * Greet customers entering and throughout the store. Thank customers by name ...

Ace Hardware

General Manager

Williamsburg, VA · On-site

$60K - $75K/yr

... customer service. The ideal candidate will have at least 5 years of previous retail management experience. We are looking for qualified individuals for store manager Ace Peninsula Hardware is an ...

Ace Hardware

Afternoon/ Weekend Cashier

Manassas, VA

$12.50/hr

Ace Hardware Corporation will not receive a copy of any applications submitted for this position ... Customer Service: * Greet customers entering and throughout the store. Thank customers by name ...

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All JobsHardware Store Customer Service JobsHardware Store Customer Service Jobs in Virginia

Hardware Store Customer Service information

What is a hardware store customer service representative?

Hardware store customer service representatives assist customers by providing product information, helping locate items, and answering questions about home improvement projects. They may also handle returns, process transactions, and ensure store shelves are stocked and organized. Their role is crucial in delivering a positive shopping experience and supporting customers with expert advice. Good communication skills and knowledge of hardware products are essential for this position.

What are some common challenges hardware store customer service representatives face, and how can they effectively handle them?

Hardware Store Customer Service representatives often encounter challenges such as assisting customers with complex product selections, managing high foot traffic during peak hours, and addressing product returns or complaints. To handle these effectively, it's important to have a solid understanding of the store's inventory, actively listen to customer needs, and communicate solutions clearly. Building product knowledge, remaining patient, and collaborating with team members for specialized questions can help ensure a positive customer experience and personal job satisfaction.

What is the difference between Hardware Store Customer Service vs Hardware Sales Associate?

AspectHardware Store Customer ServiceHardware Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; product knowledge; sales skills
Work EnvironmentRetail store, customer-facing, team-orientedRetail store, customer-facing, sales-driven
Employer & Industry UsageCommon in retail hardware stores, home improvement centersCommon in retail hardware stores, home improvement centers
Search & Comparison IntentFocus on customer service roles, support tasksFocus on sales, product recommendations, upselling

While both roles work in retail hardware stores and require customer interaction, Hardware Store Customer Service primarily focuses on assisting customers with inquiries, returns, and general support. In contrast, Hardware Sales Associates actively promote products, upsell, and drive sales. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a hardware store customer service representative, and why are they important?

To thrive as a Hardware Store Customer Service representative, you need a solid understanding of hardware products, basic sales principles, and ideally a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and product lookup tools is typically required. Excellent communication, problem-solving abilities, and patience help you provide helpful guidance and build customer trust. These skills ensure customers receive accurate assistance and a positive shopping experience, which drives store success and repeat business.

What are popular job titles related to Hardware Store Customer Service jobs in Virginia?

For Hardware Store Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Hardware Store Customer Service jobs in Virginia look for?

The top searched job categories for Hardware Store Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Hardware Store Customer Service jobs?

Cities in Virginia with the most Hardware Store Customer Service job openings:

Hardware Store Customer Service jobs near you
Infographic showing various Hardware Store Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Assistant Store Manager

Ace Hardware

Saluda, VA

$15 - $18/hr

Full-time

Re-posted 25 days ago

Ace Hardware Corporation rating

6.1

Company rating: 6.1 out of 10

Based on 1,481 frontline employees who took The Breakroom Quiz

36th of 51 rated home improvement retailers

Job description

Ace is the place for your retail management career!

We are independently owned and part of a worldwide community of Ace retail stores committed to winning customers through legendary customer service. At Horn's Ace Hardware locations, we pride ourselves on meeting the variety of needs in our local communities.

Assistant Manager

As an Assistant Manager, leaders must delegate, train, and monitor the progress of all associates and all facets of the hardware store. The primary responsibilities of in-store management are to manage the sales, expenses, profits, assets, and team members' personal development to ensure customers are receiving the highest level of customer service.

Essential Job Functions

  • Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor
  • Managing and maintaining inventory and operating procedures.
  • Promoting sales
  • Ensuring all customers are receiving high levels of customer service consistent with the Ace helpful brand.
  • Training, and monitoring employee progress based upon company standards and policy thereby creating a culture based on service.
  • Willingness and capability to do any task required to maintain the business.
  • Open and close the store
  • Work every other weekend
  • Knowledge of overall store policies, procedures and goals
  • Oversee the tasks assigned and delegated to the various store team members
  • Supervise in store personnel to insure optimum performance and amazing customer service
  • General housekeeping and be able keep the store in a safe condition for Team members and Customers.
  • Participate and sometimes lead the store meetings
  • Oversee and conduct inventory ordering, receiving, and store product placement
  • Achieve sales and productivity goals as established by the General Manager including keeping gross margin at acceptable levels
  • Maintain a safe working condition of store equipment and fixtures
  • Ensure that end-caps, cross merchandising and feature displays are properly merchandised and maintained
  • Resolve customer claims and complaints in a manner that is timely, courteous and discreet
  • Authorize refunds in a manner that is consistent with company policy
  • Work with the processing of hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
  • Attend and assist with mandatory store meetings
  • The ability to lift 50 pounds consistently, and to stand and walk for up to 9 hours during shift are required.

Qualifications

  • 2 years’ retail sales and management experience
  • Strong background in customer service and leadership
  • Hardware background helpful but will train the right candidate
  • Excellent interpersonal, communication and follow through skills

Experience:

Retail Management: 2 years (Preferred)

________________________________________________________________________________

Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond

hardware: build a future, a purpose, and a community with us.

At Horn's Ace Hardware you have the opportunity to grow with the company in a fun and active work

environment.

Click through and start your journey with us now!

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

What Ace Hardware Corporation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Ace Hardware logo

About Ace Hardware

Sourced by ZipRecruiter

Ace Hardware is a renowned company in the retail sector, headquartered in Oak Brook, IL, US. Dating back to its foundation in 1924 by a group of businessmen, the company has grown from a single store in Chicago to a global hardware cooperative consisting of more than 5,000 stores in over 60 countries. It operates in the home improvement sector and specializes in hardware, home goods, local niche services, and select specialty retailers. As prevalent in its motto "The Helpful Place", Ace Hardware's mission is to provide customers with high-quality hardware products while delivering exemplary customer service.

Industry

Retail, hardware, plumbing and hvac wholesalers and construction materials wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Oak Brook, IL, US

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