Halekulani Jobs (NOW HIRING)

The Director of Commercial Strategy (DOCS) will be a key member of the executive leadership team and is responsible for shaping, executing and monitoring Halekulani’s commercial agenda to reinforce our position as a leading luxury resort and lifestyle brand.  This role will partner across Sales, Marketing, Revenue Management, Distribution & Digital, Brand & Guest Experience to deliver integrated commercial solutions, maximize revenue, protect and enhance margins, and deepen guest loyalty—consistent with Halekulani’s philosophy of “art of gracious living.” The DOCS will drive total revenue growth, brand elevation, and market leadership, overseeing all commercial disciplines under a unified strategy.

Strategy & Planning:

• Develop and lead Halekulani’s comprehensive commercial strategy (rooms, F&B, spa/resort experiences, events/meetings, retail, loyalty) aligned with brand values, competitive landscape, guest segmentation, and owner objectives.
• Set annual revenue, profit, market share and brand penetration targets; lead the forecasting, budgeting, business planning and longrange modelling for commercial performance.
• Monitor and analyze macro and micro market trends and competitor activity; translate insights into actionable plans.
• Define channel/distribution strategy, partnership/alliances, dynamic pricing, segmentation strategies and valueled offers to drive premium positioning.

Execution & Performance Management:

• Partner with Revenue Management, Sales & Marketing, Digital Distribution to ensure seamless implementation of commercial strategy.
• Lead integrated gotomarket plans: campaigns, packages, productextensions, loyalty/partner activations, guest experience enhancements.
• Ensure rigorous Profit and Loss oversight and manage resource allocation effectively.
• Drive total revenue management by optimizing pricing, inventory, and channel mix across rooms, events, and retail.
• Implement advanced tools and analytics to guide forecasting, segmentation, and performance tracking.
• Lead the transformation of the property's digital ecosystem, including CRM, paid media, SEO, content, and influencer marketing, with ROI-focused execution.
• Deliver top-line revenue, while maintaining P&L accountability across all commercial verticals.
• Build and refine long-term commercial models aligned with ownership.
• Monitor Key Performance Indicators (KPIs) and present regular business reviews to leadership and ownership. KPI includes: Revenue growth vs budget and prior year, ADR, RevPAR, GOPPAR, MarketShare, Channel mix optimization, Guest Acquisition Cost, Loyalty penetration, Commercial team engagement, and Implementation of initiatives on schedule and within budget

Team Leadership & Crossfunctional Collaboration:

• Lead, mentor and develop a high-performing cross-functional commercial team, including sales, revenue, marketing, partnerships, and digital.
• Collaborate closely with the General Manager, Finance, Operations, Guest Experience, and Ownership.
• Act as strategic business partner representing Halekulani’s commercial agenda.
• Drive a high-performance culture with clear accountability, agility, and innovation at its core.
• Foster continuous innovation and embed best practices across the commercial organization.
• Collaborate effectively with ownership groups, joint-venture partners, and external stakeholders.
• Foster a culture of governance, compliance, DEI, and sustainability within all commercial practices.

Brand Stewardship & Guestcentric Focus:

• Ensure all commercial initiatives are consistent with Halekulani’s luxury identity and guest promise.
• Use guest segmentation and loyalty data to deepen relationships and strengthen lifetime value.
• Collaborate in destination positioning, emerging guest markets and luxury industry trends.
• Oversee the development of a compelling brand identity for domestic and international audiences, particularly in high-growth feeder markets.
• Launch loyalty and personalization programs that drive direct engagement and lifetime value.
• Elevate guest engagement across digital and social channels, ensuring brand resonance and loyalty.

Other duties as assigned.

Reports To:         General Manager, Corporate Operating Officers

Supervises:        Commercial Strategy team (Director of Revenue Management, Revenue Manager, Public Relations Manager, Marketing Manager, Sales Directors or equivalents, Reservations Manager

Partners with:   Finance Director, GM, Spa/Wellness Director, F&B Director, Brand Director, and Owner/Investor  representatives

• College-level studies/degree(s) in General Business, Hospitality, Finance, Sales and Marketing or related field.   MBA preferred.
• 10+ years of progressive experience in commercial strategy, sales, revenue management and distribution within upscale or luxury hospitality.
• Demonstrated success operating globally, with a deep understanding of creating and leading a full Commercial Strategic program.
• Proven track record of leading multi-vertical commercial strategies with a strong command of total revenue management, pricing, segmentation, and channel governance.
• Strong distribution network and commercial relationships across OTAs, wholesalers, and consortiums.
• Priority will be given to candidates with recent hands-on experience particularly those with a background in integrated resorts, hospitality, airline, OTA, or adjacent gaming/entertainment sectors.

•     Advanced knowledge of digital performance marketing, loyalty ecosystems, and direct-to-consumer platforms.

•     Strong governance mindset with fluency in commercial compliance, comp controls, and rate integrity.

• Strong oral and written communication skills.
• Strong organizational skills, attention to details, and the ability to multitask various projects and processes at the same time in order to meet deadlines.
• A proven ability to work effectively in a team environment with clients, guests, and staff is required. Excellent interpersonal skills with the ability to establish professional relationships
• Must be effective in handling problems, including identifying, preventing, and solving problems
• Must be able to understand and apply complex information/data from various sources to meet appropriate objectives

• Must be able to comprehend, analyze, organize and prioritize a wide variety of information within time limitations.
• Requires the ability to read and perform mathematical calculations.
• Requires concentration, alertness and attention to detail.
• Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor.
• Must be able to work collaboratively with other team members.
• This role demands strategic yet handson leadership in a fastpaced luxury hospitality environment, balancing creativity, commercial rigor and brand elegance.
• Competencies required for this position include: Strategic Vision & Commercial Acumen, Leadership & Team Building, Analytical & Financial Savvy, Guestcentric and Branddriven, Collaboration & Influencing, Innovation & Change and Communication & Stakeholder Management

1. Primarily work indoors in an air-conditioned environment.
2. Generally Monday through Friday, minimum 8:00 a.m. – 5:00 pm.  Holiday and weekend work may be required.
3. Must be flexible with work schedule, pending the need to deliver services outside the normal work shift.
4. Based at Halekulani Honolulu. Occasional domestic/international travel required.

MATERIAL OR EQUIPMENT DIRECTLY USED

Uses a personal computer and other office machines and equipment such as a laptop, calculator, telephone, copy machine, fax machine, other equipment as required, and various office supplies and writing instruments to carry out duties.