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Leadstack Inc

HR Consultant

Rosemead, CA · On-site

$24 - $27/mo

HR Consultant Location: Rosemead, CA 91770 - Hybrid - In-Office Monday & Tuesday only Duration: 6 ... Ensures efficiency of service center operations, technology and transaction processes * Establishes ...

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HR Service Center Rep information

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How much do hr service center rep jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for hr service center rep in the United States is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.39 per hour, depending on experience, location, and employer.

What does an HR Service Center Rep do?

An HR Service Center Representative is responsible for providing support to employees and managers regarding human resources policies, procedures, and programs. They answer questions about benefits, payroll, HR systems, and employment processes, often serving as the first point of contact for HR-related inquiries. Additionally, they may assist with onboarding, offboarding, and maintaining employee records, ensuring confidentiality and excellent customer service. Their goal is to resolve issues efficiently and direct more complex cases to specialized HR staff when necessary.

What are some common challenges faced by an HR Service Center Rep and how can they be managed?

HR Service Center Representatives often encounter challenges such as managing high volumes of inquiries, handling sensitive employee information, and maintaining consistent communication with diverse employee populations. To manage these challenges effectively, it's important to develop strong organizational skills, utilize available knowledge bases and HR technologies, and prioritize confidentiality. Additionally, working closely with other HR team members and participating in regular training can help improve efficiency and keep up with evolving company policies.

What are the key skills and qualifications needed to thrive as an HR Service Center Rep, and why are they important?

To thrive as an HR Service Center Rep, you need a solid understanding of HR policies, employee relations, and customer service best practices, typically supported by a degree in human resources or a related field. Familiarity with HRIS platforms, case management systems, and ticketing tools is often required. Strong communication, problem-solving, and active listening skills help you effectively address employee inquiries and resolve issues. These skills are crucial for delivering timely, accurate support and maintaining positive employee experiences within the organization.

How do you become an HR Service Center Rep?

To become an HR Service Center Rep, candidates typically need a high school diploma or equivalent, with some roles preferring an associate's or bachelor's degree in human resources, business, or related fields. Relevant skills include strong communication, customer service, and familiarity with HR software or systems; certifications like SHRM-CP or PHR can enhance prospects. Gaining experience through internships or entry-level HR roles can also be beneficial.
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HR Service Center Rep jobs near you
Infographic showing various Hr Service Center Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,527 per year, or $20 per hour.

Human Resources Services Center Representative - HR Operations

Dartmouth-Hitchcock Health

Lebanon, NH • On-site

Full-time

Posted 3 days ago

New

Job description

Through the case management system and onsite presence serves as the first point of contact and voice of HR, assisting current and prior employees, managers, retirees, and stakeholder inquiries regarding all HR questions. Obtains and provides requested information or takes action to research, resolve, refer or escalate issues.  This position works onsite in Lebanon, NH.



  1. Responds to inquiries from employees, former employees, retirees, managers, and other stakeholders inquiries regarding life-cycle events from hire to retire (i.e. payroll, benefit enrollment and maintenance, leave administration, compensation, and HR policies and procedures).

  2. Provides information and resolves issues or problems. Supports other HR programs (i.e. help loan, tuition assistance, and adoption assistance programs.)

  3. Escalate complex issues to Tier 2 level support for further investigation and resolution

  4. Contribute to the improvement of HR Service Center processes and resources

  5. Performs data processing for benefits enrollment, status changes, compensation, and other form processing for HR division.

  6. Opens a case for every inquiry, including those that can be resolved during the first call/e-mail, as well as inquiries that require substantive research for a response.

  7. Ensures accuracy in processing and responds within service level guidelines.

  8. Escalate complex issues to Tier 2 level support for further investigation and resolution

  9. Contribute to the improvement of HR Service Center processes and resources

  10. Provides education, information, and enrollment assistance to new hires and newly-eligible employees and participates in the open enrollment processes.

  11. Interacts with internal and external resources, including vendors and all HR departments to furnish or obtain information to close cases or elevate appropriately. Utilizes databases to research and resolve cases

  12. Provides administrative support for HR division, including maintaining data systems, coordinating on-boarding and termination activities, and mid-year changes.

  13. Performs other duties as required or assigned.



  • Associates degree with 1 year of related Customer Service experience or equivalent in education and experience required.

  • 1 year of experience in a Human Resources setting preferred.

  • Excellent critical thinking and interpersonal communication skills required.

  • Exceptional customer service and interpersonal skills to build positive relationships with employees at all levels.

  • Well-developed team skills, unquestioned integrity, and the experience, confidence, and presence to effectively handle interpersonal relationships and sensitive HR issues.

  • Proficiency in Microsoft Word, Excel, PowerPoint and Outlook required.

  • Must be able to take initiative to prioritize work and meet deadlines.

  • Proven ability to handle confidential and sensitive information with a high degree of discretion and propriety at all times.



  • None

Dartmouth-Hitchcock Health logo

About Dartmouth-Hitchcock Health

Sourced by ZipRecruiter

Dartmouth-Hitchcock Health, located in Concord, NH, US, is a non-profit health care organization. It stands as a prominent player in the healthcare field, offering a broad spectrum of services. Serving northern New England, Dartmouth-Hitchcock provides access to nearly 1,500 primary care doctors and specialists in almost every area of medicine. The company was founded as Mary Hitchcock Memorial Hospital in 1893 and since then it has gradually expanded into a health care network compiling multiple hospitals, clinics, and health care facilities, as well as Dartmouth’s Geisel School of Medicine. Its mission is to improve the health of the people and communities it serves including the patients, families, and communities at large, demonstrating a commitment to population health.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Concord, NH, US

Year founded

1893

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