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Hr Service Center Rep Jobs (NOW HIRING)

University of New Mexico

HR Services Rep,Sr

Albuquerque, NM · On-site

$19 - $24.77/hr

The Senior HR Service Center Representative provides high-level, front-line human resources support and serves as a primary point of contact for HR-related inquiries. This role exercises independent ...

M&T Bank

HR Service Center Representative I

Buffalo, NY · On-site

$20.55 - $34.25/hr

The HR Service Center provides employees, managers, former workers and retirees HR support to resolve HR related questions and issues. This position receives inbound calls, makes outbound calls to ...

Amcor

HR Service Center Partner II

Oshkosh, WI

The HR Service Center Partner II is responsible for acting as a HR support partner to the network via the utilization of human resource information systems, knowledge base management, and case ...

Gaf

HR Service Center Specialist

Parsippany, NJ

The HR Service Center Specialist is responsible for the administration and coordination of human resources services throughout the employee lifecycle. This position provides professional support to ...

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How much do hr service center rep jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for hr service center rep in the United States is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.39 per hour, depending on experience, location, and employer.

What does an HR Service Center Rep do?

An HR Service Center Representative is responsible for providing support to employees and managers regarding human resources policies, procedures, and programs. They answer questions about benefits, payroll, HR systems, and employment processes, often serving as the first point of contact for HR-related inquiries. Additionally, they may assist with onboarding, offboarding, and maintaining employee records, ensuring confidentiality and excellent customer service. Their goal is to resolve issues efficiently and direct more complex cases to specialized HR staff when necessary.

What are some common challenges faced by an HR Service Center Rep and how can they be managed?

HR Service Center Representatives often encounter challenges such as managing high volumes of inquiries, handling sensitive employee information, and maintaining consistent communication with diverse employee populations. To manage these challenges effectively, it's important to develop strong organizational skills, utilize available knowledge bases and HR technologies, and prioritize confidentiality. Additionally, working closely with other HR team members and participating in regular training can help improve efficiency and keep up with evolving company policies.

What are the key skills and qualifications needed to thrive as an HR Service Center Rep, and why are they important?

To thrive as an HR Service Center Rep, you need a solid understanding of HR policies, employee relations, and customer service best practices, typically supported by a degree in human resources or a related field. Familiarity with HRIS platforms, case management systems, and ticketing tools is often required. Strong communication, problem-solving, and active listening skills help you effectively address employee inquiries and resolve issues. These skills are crucial for delivering timely, accurate support and maintaining positive employee experiences within the organization.

How do you become an HR Service Center Rep?

To become an HR Service Center Rep, candidates typically need a high school diploma or equivalent, with some roles preferring an associate's or bachelor's degree in human resources, business, or related fields. Relevant skills include strong communication, customer service, and familiarity with HR software or systems; certifications like SHRM-CP or PHR can enhance prospects. Gaining experience through internships or entry-level HR roles can also be beneficial.
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HR Service Center Rep jobs near you
Infographic showing various Hr Service Center Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,527 per year, or $20 per hour.

HR Services Rep,Sr

University of New Mexico

Albuquerque, NM

Full-time

Re-posted 2 days ago

University Of New Mexico rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

129th of 622 rated colleges and universities

Job description

Seeking Excellence in Service

The University of New Mexico is seeking a highly skilled and serviceoriented Senior HR Service Center Representative to join the Division of Human Resources. This role is ideal for an HR professional who thrives in a fastpaced, missiondriven environment and is committed to delivering exceptional customer service. The position plays a critical role in supporting employees, applicants, retirees, and the broader campus community.

The Senior HR Service Center Representative provides highlevel, frontline human resources support and serves as a primary point of contact for HRrelated inquiries. This role exercises independent judgment, performs advanced service center responsibilities, and supports compliance with federal, state, and University policies. The Senior Representative builds upon foundational HR Service Center duties and assumes expanded responsibility, system access, and accountability, particularly in the areas of benefits and talent acquisition support.

Key Duties and Responsibilities

  • Serve as the primary triage and resolution point for HR inquiries received via phone, email, electronic ticketing systems, and inperson.
  • Provide accurate, timely, and professional guidance on a broad range of HR topics, including benefits, payroll, talent acquisition, and general employment policies.
  • Independently research, troubleshoot, and resolve complex or sensitive inquiries; appropriately escalate issues requiring specialized expertise.
  • Reduce escalations through effective assessment and resolution.
  • Track, document, and manage inquiries using HR information systems and ticketing tools to ensure service-level standards are met.
  • Receive, review, and process personnel, employment, and benefits documentation for accuracy, completeness, and compliance.
  • Maintain confidential employee and benefits records in accordance with HIPAA, records retention, and University standards.
  • Generate correspondence, reports, and data summaries to support operational needs and audits.
  • Participate in quality control, cross-training, and continuous improvement initiatives within the HR Service Center.

Note: The For Best Consideration Date has been extended to 7/13/2026.

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