ZipRecruiter

Log In

1

Guest Services Manager Jobs (NOW HIRING)

Odawa Casino Resort

Guest Services Manager

Petoskey, MI · On-site

Guest Services Manager Reports To:Director of Marketing Job Code:GSMGR Department:Marketing Status:Exempt Creation Date:01/26/2015 Revision Date:07/29/2026 Job Summary: The Guest Services Manager is ...

Odawa Casino

Guest Services Manager

Petoskey, MI · On-site

Guest Services Manager Reports To:Director of Marketing Job Code:GSMGR Department:Marketing Status:Exempt Creation Date:01/26/2015 Revision Date:07/29/2026 Job Summary: The Guest Services Manager is ...

Odawa Casino

Guest Services Manager

Mackinaw City, MI · On-site

Guest Services Manager Reports To:Director of Marketing Job Code:GSMGR Department:Marketing Status:Exempt Creation Date:01/26/2015 Revision Date:07/29/2026 Job Summary: The Guest Services Manager is ...

Love.Life

Guest Services Manager

El Segundo, CA · On-site

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Guest Services Manager REPORTS TO: Club Operations Lead STATUS CLASSIFICATION: Full Time DATE WRITTEN/REVISED: 09/29/25 LOCATION: El Segundo, CA COMPANY OVERVIEW Love.Life (L.L) is an integrated ...

HRI Hospitality

The Guest Services Manager is responsible for overseeing the daily operations of the Front Office to ensure exceptional guest experiences, efficient processes, and consistent adherence to company and ...

HRI Hospitality

Guest Services Manager

New Orleans, LA · On-site

The Guest Services Manager is responsible for overseeing the daily operations of the Front Office to ensure exceptional guest experiences, efficient processes, and consistent adherence to company and ...

Healthy Living

Guest Services Manager

Williston, VT · On-site

$52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Services Manager Schedule: Full-time salaried position, 40 hours/week including weekend and holiday availability. Location: 129 Market St. Williston, VT Rate: Starting at $52,000 annually ...

Love.Life

Guest Services Manager

El Segundo, CA · On-site

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Guest Services Manager REPORTS TO: Club Operations Lead STATUS CLASSIFICATION: Full Time DATE WRITTEN/REVISED: 09/29/25 LOCATION: El Segundo, CA COMPANY OVERVIEW Love.Life (L.L) is an integrated ...

Healthy Living

Guest Services Manager

Williston, VT · On-site

$52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Services Manager Schedule: Full-time salaried position, 40 hours/week including weekend and holiday availability. Location: 129 Market St. Williston, VT Rate: Starting at $52,000 annually ...

ASM Global

Guest Services Manager

New Orleans, LA · On-site

Guest Services Manager DEPARTMENT: Guest Services REPORTS TO: Director of Event Services FLSA STATUS: Salaried/Exempt Summary Legends Global, the leader in privately managed public assembly ...

New

ASM Global

Guest Services Manager

New Orleans, LA · On-site

Guest Services Manager DEPARTMENT: Guest Services REPORTS TO: Director of Event Services FLSA STATUS: Salaried/Exempt Summary Legends Global, the leader in privately managed public assembly ...

New

Great Wolf Resorts

Guest Services Manager

Colorado Springs, CO · On-site

$65K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Pay: $65000 - $68000 At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors ...

previous page

Showing results 41-60

All JobsGuest Services JobsGuest Services Manager Jobs

Guest Services Manager information

See salary details

$12

$21

$31

How much do guest services manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for guest services manager in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

How does a guest services manager typically collaborate with other departments to ensure a seamless guest experience?

A Guest Services Manager regularly works with housekeeping, maintenance, and food & beverage teams to address guest needs promptly and maintain high service standards. They coordinate with these departments to resolve any issues that arise during a guest's stay, such as special requests or room changes. Strong communication and organizational skills are essential, as the manager acts as a bridge between guests and other staff to ensure satisfaction. This collaborative approach not only enhances the guest experience but also fosters a supportive team environment.

What is the difference between Guest Services Manager vs Front Desk Supervisor?

AspectGuest Services ManagerFront Desk Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality or front desk training
Work EnvironmentHotels, resorts, hospitality venues overseeing guest experienceHotels, motels, hospitality settings managing front desk operations
Employer & Industry UsageCommonly employed in hotels and resortsPrimarily used in hotel front desk operations
Search & Comparison IntentPeople comparing guest experience management rolesIndividuals looking into front desk or reception supervisory roles

The Guest Services Manager focuses on overseeing overall guest experience, including service quality and staff management, while the Front Desk Supervisor manages daily front desk operations and staff. Both roles require customer service skills and hospitality knowledge, but the Guest Services Manager has broader responsibilities related to guest satisfaction and team leadership.

What are the key skills and qualifications needed to thrive as a guest services manager, and why are they important?

To thrive as a Guest Services Manager, you need strong customer service skills, leadership abilities, and experience in hospitality management, often supported by a degree in hospitality or related field. Familiarity with property management systems (PMS), reservation software, and front desk technology is typically required. Exceptional interpersonal skills, conflict resolution, and the ability to multitask under pressure set outstanding managers apart. These skills ensure seamless guest experiences, high satisfaction, and efficient team operations in a fast-paced hospitality environment.

What does a guest services manager do?

A Guest Services Manager oversees the experience of guests at hotels, resorts, or other hospitality establishments. They manage front desk staff, respond to guest inquiries or complaints, and ensure that all services meet company standards. Their role often includes training staff, coordinating with housekeeping and maintenance, and implementing policies to improve guest satisfaction. Guest Services Managers play a key role in ensuring a pleasant and seamless experience for all visitors.

Is guest relations a stressful job?

Guest Services Managers often handle guest complaints, coordinate services, and ensure customer satisfaction, which can be stressful during busy periods or when dealing with difficult guests. The role requires strong communication skills, problem-solving abilities, and the ability to remain calm under pressure.
More about Guest Services Manager jobs

What cities are hiring for Guest Services Manager jobs?

Cities with the most Guest Services Manager job openings:

What are the most commonly searched types of Guest Services jobs?

The most popular types of Guest Services jobs are:

Who are the top companies hiring for Guest Services Manager jobs?

The top employers for Guest Services Manager jobs are:

What states have the most Guest Services Manager jobs?

States with the most job openings for Guest Services Manager jobs include:

Guest Services Manager jobs near you
Infographic showing various Guest Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Services Manager

SpringHill Experiences

Evart, MI • On-site

Full-time

Re-posted 14 days ago

Job description

Description:

Position Reports to: Sr Director of Program and Guest Experience

Direct Reports: Camp Apprentices and Emerging Leader Program Students, Guest Experience Coordinator

Job Type: Full-time, Exempt


Who We Are


SpringHill is a youth outreach and discipleship ministry that uses immersive experiences to impact lives and prepare the next generation of Christ-centered leaders. Our team is community focused, fun, committed to cheering each other on in our work and personal faith.


What You’ll Do


As a Guest Services Manager you are an important member of the Program and Guest Experience Team. Guest Services is primarily responsible for building relationships and providing excellent experiences for our ministry partners. SpringHill cares about being more than just a property for guests to use, we want to be a true partner to churches and other like-minded partners. The Guest Services Manager serves as the primary point of contact for guest groups visiting the property and assists them through the planning, contracting, and execution phases of events. The Guest Services Manager assists with the execution of SpringHill programming and manages overnight lodging and accommodations for other guests and volunteers. This role will assist in hiring a summer and seasonal team of hosts and guest service specialists. They will be responsible for onboarding young leaders and building a positive team culture that represents Christ.


How You’ll Succeed

  • Have a strong focus on building relationships with ministry partners, investing time and energy to get to know their preferences and help execute an excellent SpringHill experience.
  • Organize information from ministry partners and lead a weekly meeting for all SpringHill departments that helps ensure guests have a great experience while on camp.
  • Work alongside of the SpringHill program team to creatively think about how to make camper and parent experiences better and better.
  • Provide exceptional quality service to ministry partners and SpringHill programmed events by leading a team of young people to anticipate needs and follow through.
  • Host potential ministry partners to SpringHill and help them see a vision for what camp could be like and secure new bookings.
  • Find, train and equip young leaders to become partners in the SpringHill mission
  • Manage the Guest Services budgets, expenses and finances established by supervisor while making sound business decisions.
  • Complete other duties as assigned by Director of Program and Guest Experience.
Requirements:

What We Are Looking For

  • Commitment to the mission and ministry philosophy of SpringHill
  • People oriented: focused on caring for the ministries that we partner with
  • Bachelor’s degree and/or 4+ years in camping experience
  • Self-starter with the ability to work unsupervised for extended periods of time performing tasks independently
  • Ability to exercise judgement and make good, sound decisions
  • Provide fun and engaging experiences for all SpringHill guests and campers
  • Work collaboratively with team to create a positive and welcoming environment for all staff and guests

Bonus Points

  • Love working with people
  • Creativity

Where You’ll Be


Most days you will be in and out of the SpringHill office and other spaces. This is not a desk job, you will not be tied to a computer, but rather with the ability to be mobile, build relationships and be available for needs. Taking calls with churches, touring potential guests around camp, setting up physical spaces, training young leaders or answering hosts calls, you will be all over camp. Physical demands mainly include, walking, climbing stairs, bending, sitting or standing for long periods of time and occasionally lifting up to 50 pounds; occasionally up to 100 pounds with assistance.


Where You’ll Go


As a team, we are going into the world daily! This position may require some overnight travel for visiting camps, recruiting events, retreats and conferences. Overall, the travel requirement for this position is about 10-20%.