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Guest Services Manager Jobs (NOW HIRING)

Odawa Casino Resort

Guest Services Manager

Petoskey, MI · On-site

Guest Services Manager Reports To:Director of Marketing Job Code:GSMGR Department:Marketing Status:Exempt Creation Date:01/26/2015 Revision Date:07/29/2026 Job Summary: The Guest Services Manager is ...

Odawa Casino

Guest Services Manager

Petoskey, MI

Guest Services Manager Reports To:Director of Marketing Job Code:GSMGR Department:Marketing Status:Exempt Creation Date:01/26/2015 Revision Date:07/29/2026 Job Summary: The Guest Services Manager is ...

Odawa Casino

Guest Services Manager

Mackinaw City, MI · On-site

Guest Services Manager Reports To:Director of Marketing Job Code:GSMGR Department:Marketing Status:Exempt Creation Date:01/26/2015 Revision Date:07/29/2026 Job Summary: The Guest Services Manager is ...

HRI Hospitality

The Guest Services Manager is responsible for overseeing the daily operations of the Front Office to ensure exceptional guest experiences, efficient processes, and consistent adherence to company and ...

HRI Hospitality

Guest Services Manager

New Orleans, LA · On-site

The Guest Services Manager is responsible for overseeing the daily operations of the Front Office to ensure exceptional guest experiences, efficient processes, and consistent adherence to company and ...

Love.Life

Guest Services Manager

El Segundo, CA · On-site

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Guest Services Manager REPORTS TO: Club Operations Lead STATUS CLASSIFICATION: Full Time DATE WRITTEN/REVISED: 09/29/25 LOCATION: El Segundo, CA COMPANY OVERVIEW Love.Life (L.L) is an integrated ...

Healthy Living

Guest Services Manager

Williston, VT · On-site

$52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Services Manager Schedule: Full-time salaried position, 40 hours/week including weekend and holiday availability. Location: 129 Market St. Williston, VT Rate: Starting at $52,000 annually ...

ASM Global

Guest Services Manager

New Orleans, LA · On-site

Guest Services Manager DEPARTMENT: Guest Services REPORTS TO: Director of Event Services FLSA STATUS: Salaried/Exempt Summary Legends Global, the leader in privately managed public assembly ...

New

ASM Global

Guest Services Manager

New Orleans, LA · On-site

Guest Services Manager DEPARTMENT: Guest Services REPORTS TO: Director of Event Services FLSA STATUS: Salaried/Exempt Summary Legends Global, the leader in privately managed public assembly ...

New

Great Wolf Resorts

Guest Services Manager

Colorado Springs, CO · On-site

$65K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Pay: $65000 - $68000 At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors ...

Great Wolf Resorts

Guest Services Manager

Lagrange, GA · On-site

$60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Pay: $60000 - $60000 At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors ...

Great Wolf Lodge

Guest Services Manager

Lagrange, GA · On-site

$60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Pay: $60000  - $60000  At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and ...

Great Wolf Lodge

Guest Services Manager

Colorado Springs, CO · On-site

$65K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Pay: $65000  - $68000  At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and ...

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Guest Services Manager information

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How much do guest services manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for guest services manager in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

How does a guest services manager typically collaborate with other departments to ensure a seamless guest experience?

A Guest Services Manager regularly works with housekeeping, maintenance, and food & beverage teams to address guest needs promptly and maintain high service standards. They coordinate with these departments to resolve any issues that arise during a guest's stay, such as special requests or room changes. Strong communication and organizational skills are essential, as the manager acts as a bridge between guests and other staff to ensure satisfaction. This collaborative approach not only enhances the guest experience but also fosters a supportive team environment.

What is the difference between Guest Services Manager vs Front Desk Supervisor?

AspectGuest Services ManagerFront Desk Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality or front desk training
Work EnvironmentHotels, resorts, hospitality venues overseeing guest experienceHotels, motels, hospitality settings managing front desk operations
Employer & Industry UsageCommonly employed in hotels and resortsPrimarily used in hotel front desk operations
Search & Comparison IntentPeople comparing guest experience management rolesIndividuals looking into front desk or reception supervisory roles

The Guest Services Manager focuses on overseeing overall guest experience, including service quality and staff management, while the Front Desk Supervisor manages daily front desk operations and staff. Both roles require customer service skills and hospitality knowledge, but the Guest Services Manager has broader responsibilities related to guest satisfaction and team leadership.

What are the key skills and qualifications needed to thrive as a guest services manager, and why are they important?

To thrive as a Guest Services Manager, you need strong customer service skills, leadership abilities, and experience in hospitality management, often supported by a degree in hospitality or related field. Familiarity with property management systems (PMS), reservation software, and front desk technology is typically required. Exceptional interpersonal skills, conflict resolution, and the ability to multitask under pressure set outstanding managers apart. These skills ensure seamless guest experiences, high satisfaction, and efficient team operations in a fast-paced hospitality environment.

What does a guest services manager do?

A Guest Services Manager oversees the experience of guests at hotels, resorts, or other hospitality establishments. They manage front desk staff, respond to guest inquiries or complaints, and ensure that all services meet company standards. Their role often includes training staff, coordinating with housekeeping and maintenance, and implementing policies to improve guest satisfaction. Guest Services Managers play a key role in ensuring a pleasant and seamless experience for all visitors.

Is guest relations a stressful job?

Guest Services Managers often handle guest complaints, coordinate services, and ensure customer satisfaction, which can be stressful during busy periods or when dealing with difficult guests. The role requires strong communication skills, problem-solving abilities, and the ability to remain calm under pressure.
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Guest Services Manager jobs near you
Infographic showing various Guest Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Services Manager

Odawa Casino Resort

Petoskey, MI • On-site

Full-time

Posted 8 days ago

Job description

Description
Odawa Casino Resort
Job Description
Job Title:Guest Services Manager
Reports To:Director of Marketing
Job Code:GSMGR
Department:Marketing
Status:Exempt
Creation Date:01/26/2015
Revision Date:07/29/2026
Job Summary: The Guest Services Manager is responsible for the strategic leadership and daily operations of the Players Club functions. This position drives guest loyalty, player engagement, retention, and revenue growth through the successful operational execution of Marketing- developed promotions, loyalty programs, guest engagement initiatives, and exceptional guest service. The Manager evaluates player trends, guest feedback, and competitive activity to recommend and implement operational improvements and loyalty program enhancements that support the continued success of Odawa Casino Resort.
Primary Duties & Responsibilities:
Leadership & Team Management
  • Provides leadership and direction for Players Club Team Members.
  • Has authority to hire, train, coach, evaluate, promote, transfer, discipline, and terminate Team Members in accordance with company policies.
  • Establishes performance expectations, monitors results, and provides ongoing coaching, feedback, and development opportunities.
  • Creates and manages staff schedules to ensure operational efficiency while maintaining service standards.
  • Conducts departmental meetings and participates in required management meetings.
  • Ensures Team Members possess a thorough understanding of promotions, programs, and guest service expectations.

Players Club Operations
  • Directs all Players Club operations, including member enrollment, player account maintenance, promotions and offer execution, coupon distribution, card utilization, and database accuracy.
  • Ensures Team Members can effectively communicate and promote casino promotions, events and programs to guests.
  • Oversees guest service functions including casino phone operations, coat check services, and group/bus operations.
  • Ensures the security, accountability, and proper distribution of promotional coupons and related materials.
  • Monitors inventory levels of promotional packages and coordinates their creation, ordering, and distribution as necessary.
  • Maintains accurate guest records and ensures the integrity of Players Club data.

Marketing & Promotions
  • Partners with the Director of Marketing to implement and evaluate marketing strategies and promotional programs by providing operational feedback, guest insights, and execution support.
  • Assists with operational execution of promotional drawings, giveaways, special events, VIP functions, and community outreach activities.
  • Collaborates with Marketing and Group Sales teams to support casino events, bus programs, and guest experiences.
  • Communicates and promotes casino activities and special events through guest interaction and Team Member engagement.
  • Evaluates customer feedback, player trends, and competitor activities to identify opportunities for loyalty program enhancements, guest service improvements, and operational efficiencies while providing recommendations to Marketing regarding promotional effectiveness.
  • Works with Marketing staff to coordinate and execute special events, promotions, and guest appreciation activities.
  • Coordinates the operational execution of all Marketing-developed promotions, direct mail offers, loyalty campaigns, and special events, ensuring Team Members are trained, promotional materials are properly distributed, and guests receive a consistent experience.

Box Office & Event Support
  • Coordinates staffing and customer service support for concerts and entertainment events.
  • Ensures exceptional guest experiences during events and entertainment offerings.

Financial & Administrative Responsibilities
  • Assists in the development, management, and monitoring of departmental operating budgets under the direction of the Director of Marketing.
  • Maintains accurate departmental records and reporting.
  • Prepares monthly departmental reports including staffing updates, operational achievements, strategic goals, Players Club activity summaries, and inventory utilization.
  • Identifies opportunities to improve operational efficiency and resource utilization.

Guest Service & Operational Excellence
  • Serve as a department ambassador by promoting positive guest experiences and resolving guest concerns promptly and professionally.
  • Solicits guest feedback and utilizes information to improve service delivery and guest satisfaction.
  • Ensure Team Members maintain comprehensive knowledge of current promotions, programs, and events.
  • Maintains a clean, safe, organized, and welcoming environment for guests and Team Members.
  • Performs all other duties assigned within the scope of the position.

Upholds Odawa Casino Mission statement in all aspects of position:
Mission:
Bringing you the THRILL of the win and the FUN of the game, served with a side
of real-deal HOSPITALITY.
Values:
We create a culture that provides:
  1. Create the THRILL
  2. Lead with FUN
  3. Serve with Real-Deal HOSPITALITY
  4. One Team, One Experience
  5. Own the Moment
  6. Do What's Right - Always
  7. Level Up Every Day

Minimum Qualifications:
  • Associate degree in Marketing, Business Administration, Hospitality Management, or a related field and four (4) years of marketing experience in a medium-sized business, preferably within the gaming, hospitality, entertainment, or tourism industry; OR
  • High school diploma or equivalent and six (6) years of progressive marketing experience in a medium-sized business, preferably within the gaming, hospitality, entertainment, or tourism industry.
  • Minimum of one (1) year of supervisory or leadership experience.
  • Strong written, verbal, presentation, and interpersonal communication skills.
  • Demonstrated negotiation and relationship-building abilities.
  • Strong organizational, planning, and time-management skills with the ability to manage multiple priorities simultaneously.
  • Ability to analyze guest trends, customer feedback, and operational data to support business decisions.
  • Proficiency in guest service, marketing operations, budgeting, administrative processes, and team leadership.
  • Ability to maintain confidentiality and exercise sound judgment in a fast-paced environment.
  • Proficiency with player tracking systems, Microsoft Office applications, and related operational software preferred.
  • Ability to work flexible schedules, including evenings, weekends, holidays, and special events as required.
  • Read, write legibly, understand, and speak English fluently.
  • You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
  • Must be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission and be able to serve in the position under any other applicable law.

Preference: Applies to Native Americans in accordance with applicable tribal law.

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