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Guest Services Manager Jobs (NOW HIRING)

Canad Inns

Guest Services Manager

Grand Forks, ND · On-site

Position Overview The Guest Services Manager is responsible for supporting the day-to-day operations of the Guest Services department while helping maintain high standards of service, communication ...

Populus Denver

Guest Services Manager

Denver, CO

Guest Services Manager Reports to: Director of Hotel Operations, Position is Exempt . THE ROLE The Guest Services Manager sets the tone for the front-of-house guest experience of the hotel. This ...

Great Wolf Lodge

Guest Services Manager

Baraboo, WI

$60K - $65K/yr

Pay: $60000  - $65000  At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and ...

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How much do guest services manager jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for guest services manager in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

How does a Guest Services Manager typically collaborate with other departments to ensure a seamless guest experience?

A Guest Services Manager regularly works with housekeeping, maintenance, and food & beverage teams to address guest needs promptly and maintain high service standards. They coordinate with these departments to resolve any issues that arise during a guest's stay, such as special requests or room changes. Strong communication and organizational skills are essential, as the manager acts as a bridge between guests and other staff to ensure satisfaction. This collaborative approach not only enhances the guest experience but also fosters a supportive team environment.

What is the difference between Guest Services Manager vs Front Desk Supervisor?

AspectGuest Services ManagerFront Desk Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality or front desk training
Work EnvironmentHotels, resorts, hospitality venues overseeing guest experienceHotels, motels, hospitality settings managing front desk operations
Employer & Industry UsageCommonly employed in hotels and resortsPrimarily used in hotel front desk operations
Search & Comparison IntentPeople comparing guest experience management rolesIndividuals looking into front desk or reception supervisory roles

The Guest Services Manager focuses on overseeing overall guest experience, including service quality and staff management, while the Front Desk Supervisor manages daily front desk operations and staff. Both roles require customer service skills and hospitality knowledge, but the Guest Services Manager has broader responsibilities related to guest satisfaction and team leadership.

What are the key skills and qualifications needed to thrive as a Guest Services Manager, and why are they important?

To thrive as a Guest Services Manager, you need strong customer service skills, leadership abilities, and experience in hospitality management, often supported by a degree in hospitality or related field. Familiarity with property management systems (PMS), reservation software, and front desk technology is typically required. Exceptional interpersonal skills, conflict resolution, and the ability to multitask under pressure set outstanding managers apart. These skills ensure seamless guest experiences, high satisfaction, and efficient team operations in a fast-paced hospitality environment.

What does a Guest Services Manager do?

A Guest Services Manager oversees the experience of guests at hotels, resorts, or other hospitality establishments. They manage front desk staff, respond to guest inquiries or complaints, and ensure that all services meet company standards. Their role often includes training staff, coordinating with housekeeping and maintenance, and implementing policies to improve guest satisfaction. Guest Services Managers play a key role in ensuring a pleasant and seamless experience for all visitors.

What Does a Guest Service Manager Do?

A guest service manager performs a variety of customer relations duties at a hotel. In this job, you’re responsible for ensuring that the guests at your hotel have an experience that exceeds their expectations. You not only greet and check in guests but also help them experience various hotel activities by facilitating spa visits, restaurant reservations, and granting room upgrades. You also train new employees on proper guest relations procedures and oversee room service operations to ensure quality. Qualifications for this career include postsecondary education and experience in hotel management or hospitality as well as strong leadership and organizational skills.

More about Guest Services Manager jobs
What cities are hiring for Guest Services Manager jobs? Cities with the most Guest Services Manager job openings:
What are the most commonly searched types of Guest Services jobs? The most popular types of Guest Services jobs are:
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What states have the most Guest Services Manager jobs? States with the most job openings for Guest Services Manager jobs include:
Guest Services Manager jobs near you
Infographic showing various Guest Services Manager job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 4% As Needed, 39% Full Time, 53% Part Time, and 2% Contract. Highlights an 100% Physical job distribution, with an average salary of $44,307 per year, or $21.3 per hour.
Guest Services Manager

Guest Services Manager

Midwest Shooting Center

Lansing, MI

$60K - $75K/yr

Full-time

Medical, Dental, Vision

Posted yesterday

Job description

Guest Services Manager

Midwest Shooting Center
Full-time | $60,000–$75,000 per year (base + performance incentives)

About Us

Midwest Shooting Center is redefining the modern shooting range experience. With state-of-the-art facilities and a customer-first culture, our mission is to provide a safe, professional, and enjoyable environment for every guest—from first-time shooters to experienced firearm owners.

Position Overview

As a Guest Services Manager, you’ll play a critical role in driving membership and training growth within our facility. You’ll lead from the front by conducting one-on-one consultations (Sample Sessions), introducing guests to our premium training and membership programs, and ensuring a best-in-class guest experience that builds lasting relationships.

What You’ll Do

  • Conduct one-on-one Sample Sessions with guests and convert them into memberships or training agreements
  • Drive Gross Training Sales (GTS) through personal performance and team collaboration.
  • Partner with location leadership to meet and exceed sales and service goals.
  • Follow up promptly and professionally with all leads, inquiries, and appointments.
  • Coach and support team members in improving their membership and service conversion skills.
  • Participate in regular team meetings to review metrics, refine strategy, and celebrate wins.
  • Track and report sales data including conversion rates, training agreements, and membership sales.

What Success Looks Like

  • High conversion rates from Sample Sessions to memberships and training packages.
  • Consistent achievement of sales and service benchmarks.
  • A growing base of satisfied members and long-term training clients.
  • Strong collaboration with teammates and department managers.

Who You Are

  • A confident communicator with strong one-on-one sales ability.
  • Highly organized and disciplined in tracking and improving performance.
  • Energetic, approachable, and comfortable leading from the front.
  • Passionate about creating exceptional customer experiences.
  • Motivated by goals, teamwork, and measurable success.

Compensation amp; Benefits

  • Annual salary range: $60,000–$75,000, based on experience and performance.
  • Additional performance-based incentives.
  • Health, dental, and vision benefits.
  • Employee discounts on products, services, and training.
  • Opportunities for career growth within a rapidly expanding organization.

Join the Midwest Shooting Center Team

If you’re looking for a career that rewards initiative, professionalism, and performance—while being part of an exciting, growing company—apply today to become a Guest Services Manager with Midwest Shooting Center.

Apply