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Guest Services Manager Jobs (NOW HIRING)

Henderson

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Guest Services Manager

Phoenix, AZ · On-site

$50K - $60K/yr

Guest Services Manager Phoenix, AZ Salary: $50,000-$60,000 depending on experience. Homewood Suites Phoenix Airport South is seeking an experienced, service-driven Guest Services Manager to join our ...

The Chanler

Guest Services Manager

Newport, RI · On-site

POSITION OVERVIEW The Guest Services Manager plays a central leadership role in shaping the guest experience at The Chanler at Cliff Walk. This position oversees daily front-of-house operations and ...

Canad Inns

Guest Services Manager

Grand Forks, ND · On-site

Position Overview The Guest Services Manager is responsible for supporting the day-to-day operations of the Guest Services department while helping maintain high standards of service, communication ...

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Guest Services Manager information

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How much do guest services manager jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for guest services manager in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

How does a Guest Services Manager typically collaborate with other departments to ensure a seamless guest experience?

A Guest Services Manager regularly works with housekeeping, maintenance, and food & beverage teams to address guest needs promptly and maintain high service standards. They coordinate with these departments to resolve any issues that arise during a guest's stay, such as special requests or room changes. Strong communication and organizational skills are essential, as the manager acts as a bridge between guests and other staff to ensure satisfaction. This collaborative approach not only enhances the guest experience but also fosters a supportive team environment.

What is the difference between Guest Services Manager vs Front Desk Supervisor?

AspectGuest Services ManagerFront Desk Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality or front desk training
Work EnvironmentHotels, resorts, hospitality venues overseeing guest experienceHotels, motels, hospitality settings managing front desk operations
Employer & Industry UsageCommonly employed in hotels and resortsPrimarily used in hotel front desk operations
Search & Comparison IntentPeople comparing guest experience management rolesIndividuals looking into front desk or reception supervisory roles

The Guest Services Manager focuses on overseeing overall guest experience, including service quality and staff management, while the Front Desk Supervisor manages daily front desk operations and staff. Both roles require customer service skills and hospitality knowledge, but the Guest Services Manager has broader responsibilities related to guest satisfaction and team leadership.

What are the key skills and qualifications needed to thrive as a Guest Services Manager, and why are they important?

To thrive as a Guest Services Manager, you need strong customer service skills, leadership abilities, and experience in hospitality management, often supported by a degree in hospitality or related field. Familiarity with property management systems (PMS), reservation software, and front desk technology is typically required. Exceptional interpersonal skills, conflict resolution, and the ability to multitask under pressure set outstanding managers apart. These skills ensure seamless guest experiences, high satisfaction, and efficient team operations in a fast-paced hospitality environment.

What does a Guest Services Manager do?

A Guest Services Manager oversees the experience of guests at hotels, resorts, or other hospitality establishments. They manage front desk staff, respond to guest inquiries or complaints, and ensure that all services meet company standards. Their role often includes training staff, coordinating with housekeeping and maintenance, and implementing policies to improve guest satisfaction. Guest Services Managers play a key role in ensuring a pleasant and seamless experience for all visitors.

What Does a Guest Service Manager Do?

A guest service manager performs a variety of customer relations duties at a hotel. In this job, you’re responsible for ensuring that the guests at your hotel have an experience that exceeds their expectations. You not only greet and check in guests but also help them experience various hotel activities by facilitating spa visits, restaurant reservations, and granting room upgrades. You also train new employees on proper guest relations procedures and oversee room service operations to ensure quality. Qualifications for this career include postsecondary education and experience in hotel management or hospitality as well as strong leadership and organizational skills.

More about Guest Services Manager jobs
What cities are hiring for Guest Services Manager jobs? Cities with the most Guest Services Manager job openings:
What are the most commonly searched types of Guest Services jobs? The most popular types of Guest Services jobs are:
Who are the top companies hiring for Guest Services Manager jobs? The top employers for Guest Services Manager jobs are:
What states have the most Guest Services Manager jobs? States with the most job openings for Guest Services Manager jobs include:
Guest Services Manager jobs near you
Infographic showing various Guest Services Manager job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 4% As Needed, 39% Full Time, 53% Part Time, and 2% Contract. Highlights an 100% Physical job distribution, with an average salary of $44,307 per year, or $21.3 per hour.
Guest Services Manager

Guest Services Manager

Crestline Hotels and Resorts

Washington, DC

$80K - $90K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Crestline Hotels & Resorts rating

7.4

Company rating: 7.4 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

11th of 105 rated hotels

Job description

This position is an overtime exempt role (OEM) with a projected salary range of $80,000-$90,000 per year.


Overview:

The Guest Services Manager will assist in the planning, direction, coordination and execution of all activities and personnel within the Guest Services departments to include: Guest Services, bell/door, PBX, concierge (if applicable). The Guest Services Manager is responsible for ensuring that all Guest Services activities are carried out professionally, to standards and at the highest level of service. The Guest Services Manager will achieve desired outcomes through assisting in the creation, development and maintenance of a competent, motivated and empowered staff. The Guest Services Manager will effectively lead, train, coach, motivate, engage and provide feedback to the Guest Services staff on a daily basis. 


Key Duties & Responsibilities:

  • Leadership / Mentoring role for Hotel's Guest Services employees.
  • Maintain complete knowledge of all Guest Services department policies/service
  • procedures.
  • Maintain complete knowledge of: a) all hotel features and services b) all room types,
  • rates, special package and promotions c) daily arrivals / departures / room availability d) scheduled in-house group activities
  • Complete daily walk-through of Guest Services department areas observing the following
  • and instructing designated personnel to rectify any organization deficiencies: Staffing -numbers, appearance, attitude Operational cleanliness and maintenance Service -appearance, merchandising, attitude General crispness, quality and consistency of operation Storage areas -organization, cleanliness, inventories and care of equipment Review and respond to daily operational demands as it relates to the hotel.
  • Prepare weekly, monthly, quarterly and yearly departmental financial and payroll
  • forecasts.
  • Monitor and handle guest comments.
  • Monitor security of public areas of the hotel.
  • Establish par levels for supplies and equipment. Monitor effectiveness of departmental staffing guide Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth and development.
  • Monitor interviewing and selection of all departmental positions to ensure consistency in administering direction, development of quality, depth and growth, and maintenance of positive motivation, morale and efficiency.
  • Create and maintain a quality, professional work environment.
  • Administer performance evaluations for all departmental employees.
  • Anticipate guests and employees needs and respond promptly.
  • Promote positive guest relations at all times.
  • Conduct pre-shift meeting to review information pertinent today's business.
  • Facilitate departmental strategic planning meetings.

Education and Experience:

  • High School Graduate.
  • Minimum of 2 years management experience in various Rooms Division positions.
  • Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.  


Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. 


From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! *Benefits may vary depending on location. *No application deadline. All positions posted on an on-going basis until filled*

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