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Guest Services Manager Jobs (NOW HIRING)

Meow Wolf

Guest Services Manager

California, MD · On-site

$78K - $88K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Guest Services Manager is responsible for ensuring the daily operating goals and standards of the Guest Services team are communicated and implemented. The Guest Services Manager embodies the ...

Opal

Guest Services Manager

Delray Beach, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Guest Services Manager will assist in leading the Front Office team; he or she will be required to oversee Front Desk operations, PBX and will work with the concierge, Bellman & Valet Team. This ...

Opal Corporate Office

Guest Services Manager

Delray Beach, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Guest Services Manager will assist in leading the Front Office team; he or she will be required to oversee Front Desk operations, PBX and will work with the concierge, Bellman & Valet Team. This ...

1 Hotels

Guest Services Manager

Hanalei, HI · On-site

$85K - $100K/yr

Guest Services Manager 1 Hotel Hanalei Bay | Kaua'i, Hawai'i Nestled along the iconic shores of Hanalei Bay, 1 Hotel Hanalei Bay offers an extraordinary opportunity to build your career in one of the ...

OTO Development

Guest Services Manager

Panama City Beach, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are pleased to announce a wonderful opportunity for a Guest Services Manager. Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest ...

Midwest Shooting Center

Guest Services Manager

Lansing, MI · On-site

$60K - $75K/yr

  • Medical

  • Dental

  • Vision

Guest Services Manager Midwest Shooting Center Full-time | $60,000-$75,000 per year (base + performance incentives) About Us Midwest Shooting Center is redefining the modern shooting range experience.

Borealis Basecamp

Guest Services Manager

Fairbanks, AK · On-site

$5.6K/mo

  • Medical

  • Dental

  • Vision

  • PTO

Guest Service Manager Location: Borealis Basecamp - Fairbanks, AK Department: Guest Services Reports To: General Manager Employment Type: Full-time Seasonal (Exempt) Start Date: August 1st, 2026 End ...

SpringHill Camps

Guest Services Manager

Evart, MI · On-site

What You'll Do As a Guest Services Manager you are an important member of the Program and Guest Experience Team. Guest Services is primarily responsible for building relationships and providing ...

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Guest Services Manager information

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How much do guest services manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for guest services manager in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

How does a guest services manager typically collaborate with other departments to ensure a seamless guest experience?

A Guest Services Manager regularly works with housekeeping, maintenance, and food & beverage teams to address guest needs promptly and maintain high service standards. They coordinate with these departments to resolve any issues that arise during a guest's stay, such as special requests or room changes. Strong communication and organizational skills are essential, as the manager acts as a bridge between guests and other staff to ensure satisfaction. This collaborative approach not only enhances the guest experience but also fosters a supportive team environment.

What is the difference between Guest Services Manager vs Front Desk Supervisor?

AspectGuest Services ManagerFront Desk Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality or front desk training
Work EnvironmentHotels, resorts, hospitality venues overseeing guest experienceHotels, motels, hospitality settings managing front desk operations
Employer & Industry UsageCommonly employed in hotels and resortsPrimarily used in hotel front desk operations
Search & Comparison IntentPeople comparing guest experience management rolesIndividuals looking into front desk or reception supervisory roles

The Guest Services Manager focuses on overseeing overall guest experience, including service quality and staff management, while the Front Desk Supervisor manages daily front desk operations and staff. Both roles require customer service skills and hospitality knowledge, but the Guest Services Manager has broader responsibilities related to guest satisfaction and team leadership.

What are the key skills and qualifications needed to thrive as a guest services manager, and why are they important?

To thrive as a Guest Services Manager, you need strong customer service skills, leadership abilities, and experience in hospitality management, often supported by a degree in hospitality or related field. Familiarity with property management systems (PMS), reservation software, and front desk technology is typically required. Exceptional interpersonal skills, conflict resolution, and the ability to multitask under pressure set outstanding managers apart. These skills ensure seamless guest experiences, high satisfaction, and efficient team operations in a fast-paced hospitality environment.

What does a guest services manager do?

A Guest Services Manager oversees the experience of guests at hotels, resorts, or other hospitality establishments. They manage front desk staff, respond to guest inquiries or complaints, and ensure that all services meet company standards. Their role often includes training staff, coordinating with housekeeping and maintenance, and implementing policies to improve guest satisfaction. Guest Services Managers play a key role in ensuring a pleasant and seamless experience for all visitors.

Is guest relations a stressful job?

Guest Services Managers often handle guest complaints, coordinate services, and ensure customer satisfaction, which can be stressful during busy periods or when dealing with difficult guests. The role requires strong communication skills, problem-solving abilities, and the ability to remain calm under pressure.
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What are the most commonly searched types of Guest Services jobs?

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Guest Services Manager jobs near you
Infographic showing various Guest Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Services Manager

Fairfield Inn & Suites Columbus Airport

Columbus, OH • On-site

$44K - $46K/yr

Full-time

Retirement, PTO

Re-posted 17 days ago

Job description

What's in it for you...
  • Insurance enrollment available from DAY 1!
  • Paid time off available from DAY 1!
  • Holiday pay available from DAY 1!
  • 401(k) enrollment after 30 days!
  • Hotel and travel discounts at worldwide destinations!
  • Professional development and promotion opportunities!
About this job...
The Guest Service Manager leads the hotel's front desk and guest services team. Guest Service Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience. As the team leader, Guest Service Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior. The primary responsibilities of a Guest Service Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.
What you'll be doing...
  • Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
  • Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
  • Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
  • Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
  • Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
  • Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
  • Always maintain professionalism consistent with hotel brand and company expectations.
  • Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
  • Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
  • If applicable, maintain balance and security of house bank and accurately log all transactions.
Success factors...
Experience & Education:
  • 2+ years of customer service experience, preferably in Hospitality or related industry
  • High School diploma or equivalency education certificate required
Communication:
  • Excellent verbal and written communication skills
  • Must be able to speak, read, and write in primary language used in the workplace
  • Physical:
  • 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
  • Lift, lower, and maneuver up to 30 pounds occasionally
About First Hospitality...
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.
Equal Opportunity Employer.

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