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Guest Services Manager Jobs (NOW HIRING)

Rio Mar Hospitality Management

PR · On-site

Job Summary The Guest Services Manager oversees all aspects of the guest experience, ensuring exceptional service from check-in to check-out while managing guest service operations, including bell ...

Z&A Management

Guest Services Manager

Folsom, CA · On-site

$22 - $25/hr

The Guest Services Manager is responsible for overseeing the guest services team while driving sales strategies to enhance customer satisfaction and increase revenue. This role combines leadership in ...

CFS

Guest Services Manager

Nashville, TN · On-site

$65K/yr

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Guest Services Manager Salary up to $65,000 base We are partnering with a ...

OCI Hospitality

Guest Services Manager

Minneapolis, MN · On-site

$48K - $55K/yr

The Guest Services Manager is responsible for ensuring labor and quality standards are upheld and assists with establishing a positive work environment, delivering exceptional guest service and ...

OCI Hospitality

Guest Services Manager

Brooklyn Center, MN · On-site

$48K - $55K/yr

The Guest Services Manager is responsible for ensuring labor and quality standards are upheld and assists with establishing a positive work environment, delivering exceptional guest service and ...

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Guest Services Manager information

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$12

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$31

How much do guest services manager jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for guest services manager in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What is a guest services manager?

A guest services manager oversees the customer experience in hospitality or service industries, ensuring guest satisfaction and resolving issues. They coordinate staff, handle complaints, and maintain service standards, often requiring strong communication and leadership skills.

How does a Guest Services Manager typically collaborate with other departments to ensure a seamless guest experience?

A Guest Services Manager regularly works with housekeeping, maintenance, and food & beverage teams to address guest needs promptly and maintain high service standards. They coordinate with these departments to resolve any issues that arise during a guest's stay, such as special requests or room changes. Strong communication and organizational skills are essential, as the manager acts as a bridge between guests and other staff to ensure satisfaction. This collaborative approach not only enhances the guest experience but also fosters a supportive team environment.

What is the difference between Guest Services Manager vs Front Desk Supervisor?

AspectGuest Services ManagerFront Desk Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality or front desk training
Work EnvironmentHotels, resorts, hospitality venues overseeing guest experienceHotels, motels, hospitality settings managing front desk operations
Employer & Industry UsageCommonly employed in hotels and resortsPrimarily used in hotel front desk operations
Search & Comparison IntentPeople comparing guest experience management rolesIndividuals looking into front desk or reception supervisory roles

The Guest Services Manager focuses on overseeing overall guest experience, including service quality and staff management, while the Front Desk Supervisor manages daily front desk operations and staff. Both roles require customer service skills and hospitality knowledge, but the Guest Services Manager has broader responsibilities related to guest satisfaction and team leadership.

What are the key skills and qualifications needed to thrive as a Guest Services Manager, and why are they important?

To thrive as a Guest Services Manager, you need strong customer service skills, leadership abilities, and experience in hospitality management, often supported by a degree in hospitality or related field. Familiarity with property management systems (PMS), reservation software, and front desk technology is typically required. Exceptional interpersonal skills, conflict resolution, and the ability to multitask under pressure set outstanding managers apart. These skills ensure seamless guest experiences, high satisfaction, and efficient team operations in a fast-paced hospitality environment.

What does a Guest Services Manager do?

A Guest Services Manager oversees the experience of guests at hotels, resorts, or other hospitality establishments. They manage front desk staff, respond to guest inquiries or complaints, and ensure that all services meet company standards. Their role often includes training staff, coordinating with housekeeping and maintenance, and implementing policies to improve guest satisfaction. Guest Services Managers play a key role in ensuring a pleasant and seamless experience for all visitors.

What is the highest paying job in hotel management?

The highest paying roles in hotel management are typically executive positions such as General Manager of large luxury hotels or hotel chains, with salaries often exceeding six figures. These roles require extensive experience, strong leadership skills, and often advanced certifications in hospitality management or business administration.

What is the highest paid job in hospitality?

In the hospitality industry, executive roles such as General Managers of large hotels or resort directors tend to be the highest paid positions, often earning six-figure salaries. These roles require extensive experience, leadership skills, and often involve overseeing multiple departments and operations.

What does a guest Manager do?

A Guest Services Manager oversees the customer experience at a hospitality or service establishment, ensuring guest satisfaction and resolving issues. They manage staff, handle complaints, coordinate services, and often use tools like reservation systems to improve guest interactions.

What Does a Guest Service Manager Do?

A guest service manager performs a variety of customer relations duties at a hotel. In this job, you’re responsible for ensuring that the guests at your hotel have an experience that exceeds their expectations. You not only greet and check in guests but also help them experience various hotel activities by facilitating spa visits, restaurant reservations, and granting room upgrades. You also train new employees on proper guest relations procedures and oversee room service operations to ensure quality. Qualifications for this career include postsecondary education and experience in hotel management or hospitality as well as strong leadership and organizational skills.

More about Guest Services Manager jobs
What cities are hiring for Guest Services Manager jobs? Cities with the most Guest Services Manager job openings:
What are the most commonly searched types of Guest Services jobs? The most popular types of Guest Services jobs are:
Who are the top companies hiring for Guest Services Manager jobs? The top employers for Guest Services Manager jobs are:
What states have the most Guest Services Manager jobs? States with the most job openings for Guest Services Manager jobs include:
Guest Services Manager jobs near you
Infographic showing various Guest Services Manager job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.
Assistant Guest Services Manager

Assistant Guest Services Manager

Evolution Parking and Guest Services

Charleston, SC

Other

Posted 9 days ago

Job description

Job Summary

The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assistant Guest Services Manager will proactively approach, greet, and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.

Essential Responsibilities
  • Ensure each guest receives outstanding service by providing a friendly environment, which includes proactive greeting and thanking each guest.
  • Assist the Guest Services Manager in coordinating all activities related to valet operation.
  • Recommend measures to improve performance, guest satisfaction, and increase efficiency.
  • Perform Evolution and Forbes Standards training as required.
  • Assist the Guest Service Manager in conducting the Daily Huddle during all shifts.
  • Authorize and manage break schedules and other shift options as required.
  • Ensure standards of professionalism and cleanliness are always maintained.
  • Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements.
  • Provide feedback to the Guest Service Manager for associate performance reviews and driving evaluations.
  • Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
  • Ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
  • Motivate and persuade team members to provide exceptional service.
  • Assist the Guest Services Manager in monitoring and enforcing established dress code and hygiene guidelines, including being properly identified, consistently applied, and followed.
  • Prepare schedules and compile payroll data as requested by the Guest Services Manager.
  • Assist with processing deposit verifications and auditing cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
  • Conduct lot inspections and suggest functional improvements as requested by the Guest Services Manager.
  • Assist the Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
  • Other duties as assigned.
Minimum Education Required
  • Associate's Degree, High School Diploma, or GED required, or relevant working experience.
  • Understanding of general business practices including accounting, human resources, and customer service.
Minimum Experience Required
  • Experience in valet parking.
  • Valid US Driver's License.
  • 2+ years in a management position.
  • Experience with HRIS platforms, such as ADP.
  • Experience with Customer Service.
Skills Required
  • Strong customer service and client relationship skills.
  • Excellent oral and written communication skills.
  • Strong technology proficiency.
  • Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
  • Ability to collaborate effectively and work as part of a team.
  • Exceptional attention to detail and ability to multitask in a fast-paced, deadline-driven environment.

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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