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Guest Service Associate Jobs in Tennessee (NOW HIRING)

LBA Hospitality

Guest Service Representative

Knoxville, TN · On-site

$13 - $15.75/hr

Per company policy, potential associates must pass appropriate security clearances. * Experience in service, sales, telesales or guest relations type of industry preferred * High school diploma or ...

LBA Hospitality

Guest Service Representative

Chattanooga, TN · On-site

$12.25 - $15/hr

Per company policy, potential associates must pass appropriate security clearances. * Experience in service, sales, telesales or guest relations type of industry preferred * High school diploma or ...

LBA Hospitality

Guest Service Representative

Chattanooga, TN · On-site

$11.50 - $14.25/hr

Per company policy, potential associates must pass appropriate security clearances. * Experience in service, sales, telesales or guest relations type of industry preferred * High school diploma or ...

LBA Hospitality

Guest Service Representative

Chattanooga, TN · On-site

$11.50 - $14.25/hr

Per company policy, potential associates must pass appropriate security clearances. * Experience in service, sales, telesales or guest relations type of industry preferred * High school diploma or ...

LBA Hospitality

Guest Service Representative

Chattanooga, TN · On-site

$11.50 - $14.25/hr

Per company policy, potential associates must pass appropriate security clearances. * Experience in service, sales, telesales or guest relations type of industry preferred * High school diploma or ...

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All JobsGuest Service Associate JobsGuest Service Associate Jobs in Tennessee

Guest Service Associate information

See Tennessee salary details

$8

$14

$18

How much do guest service associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for guest service associate in Tennessee is $14.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $15.72 per hour, depending on experience, location, and employer.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What skills are needed for a guest service associate?

A guest service associate needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, patience, and a friendly attitude, along with basic computer skills and the ability to handle cash transactions if required. Customer service experience and a professional appearance are also important for success in this role.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.
What are the most commonly searched types of Guest Service jobs in Tennessee? The most popular types of Guest Service jobs in Tennessee are:
What cities in Tennessee are hiring for Guest Service Associate jobs? Cities in Tennessee with the most Guest Service Associate job openings:
Infographic showing various Guest Service Associate job openings in Tennessee as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $30,028 per year, or $14.4 per hour.

Guest Service Representative

LBA Hospitality

Knoxville, TN • On-site

$13 - $15.75/hr

Full-time

Re-posted 16 days ago

Job description

Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.
Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
  • Experience in service, sales, telesales or guest relations type of industry preferred
  • High school diploma or equivalent of same

SUMMARY OF ESSENTIAL JOB FUNCTIONS
  • Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
  • Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
  • Must be able to stand for eight hours, bend, stretch, reach.
  • Must be able to see and hear.
  • Must be able to communicate with other associates and/or guests.

Requirements
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
  • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
  • Frequent Stay Program
  • Reservations procedures including cancellations and "walking" guest
  • Phone etiquette and answering procedures
  • Area shopping, dining, entertainment and travel directions to assist guest inquiries.
  • Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
  • Manager on Duty functions when necessary or as scheduled

Skills:
  • Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
  • Proficient in written and verbal English
  • Problem solving and conflict resolution skills

Abilities:
  • Multi task, remain associate and guest service centric.
  • Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
  • Assist with guest issues with professionalism, maintaining hospitable attitude

SPECIFIC RESPONSIBILITIES
  1. Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
  2. Promote and sell services/amenities of the hotel.
  3. Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
  4. Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
  5. Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
  6. Check all credit cards for validity before the end of the shift.
  7. Learn and utilize PMS.
  8. Ensure all cash, check and miscellaneous departments are in balance at shifts end.
  9. Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
  10. Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
  11. Have a thorough working knowledge of emergency procedures.
  12. Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
  13. Report any unusual occurrences or request to the manager.
  14. Maintain certification from a responsible
  15. Utilize Service Recovery Log and other necessary communication logs from shift to shift.
  16. Maintain stock/cleanliness in the market area.
  17. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
  18. Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

WORKING CONDITIONS/SPECIAL REQUIREMENTS
  • This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
  • Standing, walking for long periods of time while maintaining a friendly professional image.
  • May be required to work any day/shift, including weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT
  • Assistant General Manager
  • Guest Service Manager
  • Guest Service Supervisor

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

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