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Guest Service Associate Jobs in Oak Ridge, TN (NOW HIRING)

European Wax Center

Guest Service Associate

Knoxville, TN · On-site

$13 - $15.75/hr

If you have a passion and drive to contribute to the ultimate guest experience and want to work for ... Complimentary waxing services. Responsibilities: * Provide and maintain an exceptional customer ...

LBA Hospitality

Guest Service Manager

Knoxville, TN · On-site

Oversees all guest services associates and ensures guests' needs are met in a timely and friendly manner. Ensures all guest services associates are adhering to brand policies and procedures. Assists ...

Element by Westin

Guest Service Representative

Knoxville, TN · On-site

$13 - $15.75/hr

Per company policy, potential associates must pass appropriate security clearances. * Experience in service, sales, telesales or guest relations type of industry preferred * High school diploma or ...

LBA Hospitality

Guest Service Representative

Knoxville, TN · On-site

$13 - $15.75/hr

Per company policy, potential associates must pass appropriate security clearances. * Experience in service, sales, telesales or guest relations type of industry preferred * High school diploma or ...

LBA Hospitality

Guest Service Representative

Knoxville, TN · On-site

$13 - $15.75/hr

Per company policy, potential associates must pass appropriate security clearances. * Experience in service, sales, telesales or guest relations type of industry preferred * High school diploma or ...

Legacy Ventures

Guest Service Agent

Knoxville, TN

$13 - $16.25/hr

Guest Service Agents are responsible for greeting and registering the guest, providing outstanding ... The associate is occasionally required to walk and reach with hands and arms. The associate must ...

Legacy Ventures Management

Guest Service Agent

Knoxville, TN · On-site

$13 - $16.25/hr

Guest Service Agents are responsible for greeting and registering the guest, providing outstanding ... The associate is occasionally required to walk and reach with hands and arms. The associate must ...

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Guest Service Associate information

See Oak Ridge, TN salary details

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How much do guest service associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for guest service associate in Oak Ridge, TN is $15.21, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $16.54 per hour, depending on experience, location, and employer.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What cities near Oak Ridge, TN are hiring for Guest Service Associate jobs?

Cities near Oak Ridge, TN with the most Guest Service Associate job openings:

Infographic showing various Guest Service Associate job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $31,630 per year, or $15.2 per hour.

Guest Service Associate

European Wax Center

Knoxville, TN • On-site

$13 - $15.75/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 2 days ago

Key responsibilities

  • Provide and maintain an exceptional customer service experience, sales, and quality of service.

  • Arrive on time, adhere to schedule, and complete opening and closing procedures to company standards.

  • Identify guests' needs and recommend skincare and packages based on those needs.

Job description

European Wax Center _(location)_ is now hiring for our front desk position!
Are you a passionate individual that thrives in high performing culture and looking to be a part of an organization that cares about your continued development?
If you answered "YES," keep reading!
If you have a passion and drive to contribute to the ultimate guest experience and want to work for a company that makes a difference in thousands of peoples' lives every year, we are looking for you!
At European Wax Center, we are committed to the growth and well-being of our associates. Our front desk team is expanding, and we are looking for a team member to develop and bring along on our journey. Is that you?
Benefits and Perks working with us:
  • Competitive hourly rate, commission, and monthly bonus incentives rewarding you for your hard work.
  • Paid time off to enjoy the things you love to do!
  • Health, Dental, and Vision insurance.
  • Personal and professional development, including individualized coaching.
  • Monthly team-building activities.
  • Complimentary waxing services.

Responsibilities:
  • Provide and maintain an exceptional customer service experience, sales, and quality of service.
  • Arrive on time, adhere to agreed upon schedule, and in dress code to maintain high professional standards and ensure all opening and closing procedures are completed to company standards.
  • Identify guests needs and recommend skincare and packages based on those needs.
  • Develop and foster an inspiring culture where customers love coming to get waxed while exceeding their expectations.
  • Maintain outstanding cleanliness and visual merchandising standards.

Qualifications:
  • Sales experience preferred in a pay for performance compensation structure.
  • Strong organizational and time management skills.
  • Effective interpersonal and communication skills.

If you are ready to begin your journey to help people feel gorgeous and confident, we can't wait to meet you! Are you ready to apply?
Our one-of-a-kind hiring process:
  • You read this job ad and get inspired!
  • It piques your interest, and you immediately apply.
  • You showcase your experience and why you would make a great fit.
  • If you are a great match, you'll meet our team and begin our structured training

process.
Who is European Wax Center?
European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC's vision of Revealing Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 800 centers across the U.S.
For more information about EWC, visit: http://www.waxcenter.com/careers
European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.

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