Communicates with large numbers of individuals and at times large groups of people and manage stressful situations in the most empathetic manner. Partners closely with other departments including ...
Communicates with large numbers of individuals and at times large groups of people and manage stressful situations in the most empathetic manner. Partners closely with other departments including ...
Concierge | Front Desk | Receptionist | Guest Relations
Middleton, WI · On-site
$15.50 - $19.75/hr
Concierge | Front Desk | Receptionist | Guest Relations | Part-Time Heritage Senior Living ... manner * Assist management team with administrative scheduling duties: meetings, trainings ...
Concierge | Front Desk | Receptionist | Guest Relations
Middleton, WI · On-site
$15.50 - $19.75/hr
Concierge | Front Desk | Receptionist | Guest Relations | Part-Time Heritage Senior Living ... manner * Assist management team with administrative scheduling duties: meetings, trainings ...
Concierge | Front Desk | Receptionist | Guest Relations
Middleton, WI · On-site
$15.50 - $19.75/hr
Concierge Front Desk Receptionist Guest Relations Part-Time Heritage Senior Living Middleton, WI ... manner * Assist management team with administrative scheduling duties: meetings, trainings ...
Concierge | Front Desk | Receptionist | Guest Relations
Middleton, WI · On-site
$15.50 - $19.75/hr
Concierge Front Desk Receptionist Guest Relations Part-Time Heritage Senior Living Middleton, WI ... manner * Assist management team with administrative scheduling duties: meetings, trainings ...
Communicates with large numbers of individuals and at times large groups of people and manage stressful situations in the most empathetic manner. Partners closely with other departments including ...
Communicates with large numbers of individuals and at times large groups of people and manage stressful situations in the most empathetic manner. Partners closely with other departments including ...
Guest Service Manager
$65K - $75K/yr
Strong knowledge of luxury hospitality operations and service standards, including guest relations ... property management systems, and proficiency with Microsoft Office applications. Excellent ...
Guest Service Manager
$65K - $75K/yr
Strong knowledge of luxury hospitality operations and service standards, including guest relations ... property management systems, and proficiency with Microsoft Office applications. Excellent ...
Guest Service Manager
$65K - $75K/yr
Strong knowledge of luxury hospitality operations and service standards, including guest relations ... property management systems, and proficiency with Microsoft Office applications. Excellent ...
Guest Service Manager
$65K - $75K/yr
Strong knowledge of luxury hospitality operations and service standards, including guest relations ... property management systems, and proficiency with Microsoft Office applications. Excellent ...
Guest Service Manager
$65K - $75K/yr
... guest relations, service recovery, and Forbes/Four-Five Diamond expectations. · Proven leadership ... property management systems, and proficiency with Microsoft Office applications. · Excellent ...
Quick apply
Guest Service Manager
$65K - $75K/yr
... guest relations, service recovery, and Forbes/Four-Five Diamond expectations. · Proven leadership ... property management systems, and proficiency with Microsoft Office applications. · Excellent ...
Guest Service Manager
Milwaukee, WI · On-site
$65K - $75K/yr
... guest relations, service recovery, and Forbes/Four-Five Diamond expectations. • Proven leadership ... property management systems, and proficiency with Microsoft Office applications. • Excellent ...
New
Guest Service Manager
Milwaukee, WI · On-site
$65K - $75K/yr
... guest relations, service recovery, and Forbes/Four-Five Diamond expectations. • Proven leadership ... property management systems, and proficiency with Microsoft Office applications. • Excellent ...
New
Guest Service Manager
$65K - $75K/yr
Strong knowledge of luxury hospitality operations and service standards, including guest relations ... property management systems, and proficiency with Microsoft Office applications. Excellent ...
Guest Service Manager
$65K - $75K/yr
Strong knowledge of luxury hospitality operations and service standards, including guest relations ... property management systems, and proficiency with Microsoft Office applications. Excellent ...
Guest Service Manager
$65K - $75K/yr
Strong knowledge of luxury hospitality operations and service standards, including guest relations ... property management systems, and proficiency with Microsoft Office applications. Excellent ...
Guest Service Manager
$65K - $75K/yr
Strong knowledge of luxury hospitality operations and service standards, including guest relations ... property management systems, and proficiency with Microsoft Office applications. Excellent ...
Guest Service Manager
Milwaukee, WI · On-site
$65K - $75K/yr
Strong knowledge of luxury hospitality operations and service standards, including guest relations ... similar property management systems, and proficiency with Microsoft Office applications.
Guest Service Manager
Milwaukee, WI · On-site
$65K - $75K/yr
Strong knowledge of luxury hospitality operations and service standards, including guest relations ... similar property management systems, and proficiency with Microsoft Office applications.
Guest Service Manager
Milwaukee, WI · On-site
$65K - $75K/yr
... guest relations, service recovery, and Forbes/Four-Five Diamond expectations. • Proven leadership ... property management systems, and proficiency with Microsoft Office applications. • Excellent ...
Guest Service Manager
Milwaukee, WI · On-site
$65K - $75K/yr
... guest relations, service recovery, and Forbes/Four-Five Diamond expectations. • Proven leadership ... property management systems, and proficiency with Microsoft Office applications. • Excellent ...
Guest Service Representative
Janesville, WI · On-site
$14 - $15/hr
Manage and respond to phone calls, emails, and in-person inquiries regarding programs and services ... Experience in customer service or guest relations is advantageous. * Excellent verbal and written ...
Guest Service Representative
Janesville, WI · On-site
$14 - $15/hr
Manage and respond to phone calls, emails, and in-person inquiries regarding programs and services ... Experience in customer service or guest relations is advantageous. * Excellent verbal and written ...
Guest Service Representative
Janesville, WI · On-site
$14 - $15/hr
Manage and respond to phone calls, emails, and in-person inquiries regarding programs and services ... Experience in customer service or guest relations is advantageous. * Excellent verbal and written ...
Guest Service Representative
Janesville, WI · On-site
$14 - $15/hr
Manage and respond to phone calls, emails, and in-person inquiries regarding programs and services ... Experience in customer service or guest relations is advantageous. * Excellent verbal and written ...
Guest Service Representative
$14 - $15/hr
Manage and respond to phone calls, emails, and in-person inquiries regarding programs and services ... Experience in customer service or guest relations is advantageous. * Excellent verbal and written ...
Guest Service Representative
$14 - $15/hr
Manage and respond to phone calls, emails, and in-person inquiries regarding programs and services ... Experience in customer service or guest relations is advantageous. * Excellent verbal and written ...
Guest Service Representative
Janesville, WI · On-site
$14 - $15/hr
Manage and respond to phone calls, emails, and in-person inquiries regarding programs and services ... Experience in customer service or guest relations is advantageous. * Excellent verbal and written ...
Quick apply
Guest Service Representative
Janesville, WI · On-site
$14 - $15/hr
Manage and respond to phone calls, emails, and in-person inquiries regarding programs and services ... Experience in customer service or guest relations is advantageous. * Excellent verbal and written ...
Senior Kitchen Manager
Brookfield, WI · On-site
$59K - $68K/yr
Manage guest relations and guest recovery Qualifications Necessary Skills & Requirements: * A minimum of two years full service, high volume, casual dining restaurant management experience * High ...
Senior Kitchen Manager
Brookfield, WI · On-site
$59K - $68K/yr
Manage guest relations and guest recovery Qualifications Necessary Skills & Requirements: * A minimum of two years full service, high volume, casual dining restaurant management experience * High ...
Front of House Support Duties-Guest Hospitality, Safety, Buffet Coordination and Maintenance, Point of Sale, Dining Room Cleanliness, Guest Relations & Transactions, Phone Responsibilities. Back of ...
Front of House Support Duties-Guest Hospitality, Safety, Buffet Coordination and Maintenance, Point of Sale, Dining Room Cleanliness, Guest Relations & Transactions, Phone Responsibilities. Back of ...
Assistant General Manager
Milwaukee, WI · On-site
$70K - $85K/yr
Qualifications: * 3-5 years of management experience in upscale or fine dining restaurants * Strong ... Support all daily FOH operations including service, staffing, and guest relations * Lead pre-shifts ...
Quick apply
Assistant General Manager
Milwaukee, WI · On-site
$70K - $85K/yr
Qualifications: * 3-5 years of management experience in upscale or fine dining restaurants * Strong ... Support all daily FOH operations including service, staffing, and guest relations * Lead pre-shifts ...
Senior Kitchen Manager
Brookfield, WI · On-site
$65K - $75K/yr
Manage guest relations and guest recovery Qualifications Necessary Skills & Requirements: * A minimum of two years full service, high volume, casual dining restaurant management experience * High ...
Senior Kitchen Manager
Brookfield, WI · On-site
$65K - $75K/yr
Manage guest relations and guest recovery Qualifications Necessary Skills & Requirements: * A minimum of two years full service, high volume, casual dining restaurant management experience * High ...
Guest Relations Manager information
See Wisconsin salary details
$23.2K - $28.8K
14% of jobs
$28.8K - $34.3K
10% of jobs
$35.1K is the 25th percentile. Wages below this are outliers.
$34.3K - $39.9K
12% of jobs
$39.9K - $45.4K
6% of jobs
$45.4K - $51K
7% of jobs
The median wage is $51.9K / yr.
$51K - $56.5K
6% of jobs
$56.5K - $62.1K
1% of jobs
$62.1K - $67.6K
9% of jobs
$72.9K is the 75th percentile. Wages above this are outliers.
$67.6K - $73.2K
11% of jobs
$73.2K - $78.7K
14% of jobs
$78.7K - $84.3K
11% of jobs
$23.2K
$55.3K
$84.3K
How much do guest relations manager jobs pay per year?
As of Aug 19, 2026, the average yearly pay for guest relations manager in Wisconsin is $55,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,300.00 and $74,200.00 per year, depending on experience, location, and employer.
What does a guest relations manager do?
A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.
What does a guest relations manager do?
A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.
What are the key skills and qualifications needed to thrive as a guest relations manager?
To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.
What are some common challenges faced by guest relations managers and how can they be effectively addressed?
Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.
What is the difference between Guest Relations Manager vs Front Desk Agent?
| Aspect | Guest Relations Manager | Front Desk Agent |
|---|---|---|
| Responsibilities | Oversees guest experience, handles complaints, manages guest services | Checks in/out guests, provides information, handles reservations |
| Credentials | High school diploma or equivalent; hospitality experience often preferred | High school diploma; customer service skills |
| Work Environment | Hotel lobby, guest areas, management offices | Front desk, reception area |
| Industry Usage | Hotels, resorts, hospitality management | Hotels, motels, hospitality industry |
The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.
More about Guest Relations Manager jobs
What are the most commonly searched types of Guest Relations jobs in Wisconsin?
The most popular types of Guest Relations jobs in Wisconsin are:
What are popular job titles related to Guest Relations Manager jobs in Wisconsin?
For Guest Relations Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Guest Relations Manager jobs in Wisconsin look for?
The top searched job categories for Guest Relations Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Guest Relations Manager jobs?
Cities in Wisconsin with the most Guest Relations Manager job openings:
Part-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 13 days ago
Job description
Discover. Achieve. Succeed. #BeHere
Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.
This job is ON - SITE.
FTE: 0.875000
Standard Hours: 35.00
Shift: Shift 3
Shift Details: Holidays: Weekends:
Job Summary:
Serves as the 'First Impression Officer' of the Froedtert & The Medical College of Wisconsin health network, going above and beyond to deliver on exceptional and memorable concierge-style customer service and hospitality for our patients, families and visitors. Greet each visitor and offers assistance with navigation, wayfinding, sharing helpful information and helping to simplify their journey with us. Provides accurate information and direction to patients, staff, and family members. Communicates relevant patient care policies while supporting efficient patient care flow, and safety for everyone. Communicates with large numbers of individuals and at times large groups of people and manage stressful situations in the most empathetic manner. Partners closely with other departments including customer experience/ performance excellence, transport, parking, security, and clinical departments.
EXPERIENCE DESCRIPTION:
A minimum of 3 years of customer service experience or a minimum of 6 months of experience internally at Froedtert Hospital.
EDUCATION DESCRIPTION:
High School diploma or equivalent is preferred.
TRAINING DESCRIPTION:
Situational de-escalation techniques. Epic transport or EVS modules.
SPECIAL SKILLS DESCRIPTION:
Proficient in Microsoft programs. Strong verbal intra and interdepartmental communication skills. Ability to track data in an accurate and timely manner for the purposes of supporting customer service analytics. Bilingual, preferred. Ability to execute security protocol assignments during an emergency drill is preferred. Proficiency in Epic, preferred.
LICENSURE DESCRIPTION:
American Heart Association (AHA) Basic Life Support for the Healthcare Provider (BLS) or an AHA approved equivalent is required within 90 days of hire.
Perks & Benefits at Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.
Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.
This job is ON - SITE.
FTE: 0.875000
Standard Hours: 35.00
Shift: Shift 3
Shift Details: Holidays: Weekends:
Job Summary:
Serves as the 'First Impression Officer' of the Froedtert & The Medical College of Wisconsin health network, going above and beyond to deliver on exceptional and memorable concierge-style customer service and hospitality for our patients, families and visitors. Greet each visitor and offers assistance with navigation, wayfinding, sharing helpful information and helping to simplify their journey with us. Provides accurate information and direction to patients, staff, and family members. Communicates relevant patient care policies while supporting efficient patient care flow, and safety for everyone. Communicates with large numbers of individuals and at times large groups of people and manage stressful situations in the most empathetic manner. Partners closely with other departments including customer experience/ performance excellence, transport, parking, security, and clinical departments.
EXPERIENCE DESCRIPTION:
A minimum of 3 years of customer service experience or a minimum of 6 months of experience internally at Froedtert Hospital.
EDUCATION DESCRIPTION:
High School diploma or equivalent is preferred.
TRAINING DESCRIPTION:
Situational de-escalation techniques. Epic transport or EVS modules.
SPECIAL SKILLS DESCRIPTION:
Proficient in Microsoft programs. Strong verbal intra and interdepartmental communication skills. Ability to track data in an accurate and timely manner for the purposes of supporting customer service analytics. Bilingual, preferred. Ability to execute security protocol assignments during an emergency drill is preferred. Proficiency in Epic, preferred.
LICENSURE DESCRIPTION:
American Heart Association (AHA) Basic Life Support for the Healthcare Provider (BLS) or an AHA approved equivalent is required within 90 days of hire.
Perks & Benefits at Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
- Paid time off
- Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b
- Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
- Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.
About Froedtert
Sourced by ZipRecruiter
Froedtert is a world-class healthcare organization based in Milwaukee, WI, United States. The company operates within the healthcare and wellness industry, providing a broad spectrum of medical services to the residents of southeastern Wisconsin and beyond. Froedtert was founded in 1980 and is an academic health network, which ripples an integrated affiliation with the Medical College of Wisconsin. The company prides itself on its cutting-edge treatments, sophisticated technology, and groundbreaking research. Froedtert’s mission is to advance health in the communities they serve, with a profound commitment towards patient care, education, research and community outreach.
Industry
Health care and social assistance
Company size
1,001 - 5,000 Employees
Headquarters location
Milwaukee, WI, US
Year founded
1980