ZipRecruiter

Log In

1

Guest Relations Manager Jobs in Appleton, WI (NOW HIRING)

Workstream

General Manager

Bellevue, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Freddy's seeks managers who are passionate about guest relations, employee development, and business growth. We are presently seeking candidates for a General Manager position to lead the service and ...

Manna Hospitality Group

Salaried Restaurant Manager

Appleton, WI · On-site

$36K - $44K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service & Guest Relations: * Ensure the highest level of customer satisfaction by ... Operational Management: * Oversee day-to-day restaurant operations, ensuring the restaurant is ...

Wendy's

Salaried Restaurant Manager

Appleton, WI

$36K - $44K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service & Guest Relations: * Ensure the highest level of customer satisfaction by ... Operational Management: * Oversee day-to-day restaurant operations, ensuring the restaurant is ...

Wendy's

Salaried Restaurant Manager

Appleton, WI

$36K - $44K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service & Guest Relations: * Ensure the highest level of customer satisfaction by ... Operational Management: * Oversee day-to-day restaurant operations, ensuring the restaurant is ...

Manna Hospitality Group

Salaried Restaurant Manager

Appleton, WI · On-site

$36K - $44K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service & Guest Relations: * Ensure the highest level of customer satisfaction by ... Operational Management: * Oversee day-to-day restaurant operations, ensuring the restaurant is ...

DRIFTWOOD HOSPITALITY MANAGEMENT

Banquet Cook

Appleton, WI · On-site

$17.50 - $22/hr

  • Medical

  • Life

  • Retirement

  • PTO

Must have basic knowledge of food and beverage preparations, service standards, guest relations and ... Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal ...

Driftwood Hospitality Management

Line Cook - PT

Appleton, WI · On-site

$15.25 - $19.25/hr

Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality ... Must have basic knowledge of food and beverage preparations, service standards, guest relations and ...

DRIFTWOOD HOSPITALITY MANAGEMENT

Line Cook - PT

Appleton, WI · On-site

$15.25 - $19.25/hr

Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality ... Must have basic knowledge of food and beverage preparations, service standards, guest relations and ...

next page

Showing results 1-20

All JobsGuest Relations JobsGuest Relations Manager JobsGuest Relations Manager Jobs in Appleton, WI

Guest Relations Manager information

See Appleton, WI salary details

$22.4K

$53.4K

$81.5K

How much do guest relations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for guest relations manager in Appleton, WI is $53,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $71,700.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

More about Guest Relations Manager jobs

What job categories do people searching Guest Relations Manager jobs in Appleton, WI look for?

The top searched job categories for Guest Relations Manager jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Guest Relations Manager jobs?

Cities near Appleton, WI with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you
Infographic showing various Guest Relations Manager job openings in Appleton, WI as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $53,400 per year, or $25.7 per hour.

General Manager

Freddy's Frozen Custard & Steakburgers

Bellevue, WI

$55K - $75K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 13 days ago

Job description

MANAGEMENT OPPORTUNITIES: Freddy's seeks managers who are passionate about guest relations, employee development, and business growth.

We are presently seeking candidates for a General Manager position to lead the service and quality expectations of the team. Create a fun, fast-paced, and fulfilling work environment that supports team members' development and helps them achieve their long-term growth goals.

If you have a dynamic personality and a strong passion for serving high-quality food with a smile, then Freddy's is the place for you!

About Our Concept:

Founded in 2002, Freddy's Frozen Custard & Steakburgers has quickly become a national, fast-casual restaurant franchise best known for its cooked-to-order Steakburgers, crispy shoestring fries, dessert treats prepared with freshly churned frozen custard, and world-class guest service. Enjoying great food does not mean your meal has to be cooked before you order. At Freddy's Frozen Custard & Steakburgers, your meal is prepared fresh, after to you order it. The genuine hospitality, family-friendly atmosphere, and classic menu favorites seamlessly combine to create a timeless dining experience guests of all ages enjoy.

Benefits:

  • Competitive pay based on skills and experience (base compensation plus bonus potential)
  • Paid Time Off
  • Free Meals
  • Amazing culture centered on the Team and Family-friendly hours
  • Paid Training
  • Medical, dental, vision, life, short-term disability

Physical Requirements (including but not limited to):

  • Available to work various hours, including days, nights, and weekends, and within the metro area applying.
  • Must be able to work up to a 10-hour shift while standing or walking to perform essential functions.
  • Will be required to lift up to 40 pounds during a workday.
  • It will require bending, stooping, and occasional use of a ladder.

Required Skills and Experience:

  • Prior restaurant management or leadership role with a successful history of quality Guest Service, Team Building, and Development of people
  • Experience in financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement
  • Aptitude towards learning, coaching, and teamwork; ability to motivate, train, and hold responsible a diverse staff in a fast-paced environment
  • Strong attention to detail and quality standards while managing time and priorities efficiently
  • Ability to communicate effectively with guests and team members
  • Proficient in typical desktop software programs
  • Experience in setting and maintaining inventory, schedules, use of spreadsheets, labor management, and knowledge of P&L's is desired.
  • Always focused on profits and sales growth.

Co-founded in 2002 by brothers Bill and Randy Simon, and their friend and business partner, Scott Redler, the three men named the restaurant after Bill and Randy's father, Freddy Simon, a World War II veteran.
Today, Freddy's restaurants from coast-to-coast serve a menu reminiscent of the all-American meals Freddy prepared for his family.
Enjoying great food without a long wait doesn't mean your meal has to be cooked before you order it. From steakburgers to sundaes, Freddy's makes food fresh after you ask for it because that's the kind of quality you deserve. Take a moment to catch up with friends and family; it's almost time to eat.

Education:no requirementsEmployment Type: FULL_TIME

Apply