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Guest Relations Manager Jobs in Appleton, WI (NOW HIRING)

Driftwood Hospitality Management

Banquet Cook

Appleton, WI · On-site

$17.50 - $22/hr

  • Medical

  • Life

  • Retirement

  • PTO

Must have basic knowledge of food and beverage preparations, service standards, guest relations and ... Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal ...

Appleton PR

General Manager

Appleton, WI

$55K - $65K/yr

You will lead the management of the guest experience through Qualtrics data and feedback. The General Manager provides overall restaurant leadership by recognizing the importance of employee ...

Appleton PR

Kitchen Manager

Grand Chute, WI · On-site

Guest Satisfaction Effective Business Management Appropriate and Fair Business Practices Training ... and Development Qualifications, Skills, and/or Competencies: Passion for leading and developing ...

Appleton PR

Assistant Manager

Grand Chute, WI · On-site

Guest Satisfaction Effective Business Management Appropriate and Fair Business Practices Training ... and Development Qualifications, Skills, and/or Competencies: Passion for leading and developing ...

PR Master

Assistant Manager

Appleton, WI · On-site

Guest Satisfaction * Effective Business Management * Appropriate and Fair Business Practices * Training and Development Qualifications, Skills, and/or Competencies: * Passion for leading and ...

Appleton PR

Assistant General Manager

Grand Chute, WI · On-site

Guest Satisfaction * Effective Business Management * Appropriate and Fair Business Practices ... Training and Development Qualifications, Skills, and/or Competencies: * Passion for leading and ...

Appleton PR

Assistant General Manager

Appleton, WI · On-site

Guest Satisfaction * Effective Business Management * Appropriate and Fair Business Practices ... Training and Development Qualifications, Skills, and/or Competencies: * Passion for leading and ...

Ulta Beauty

Experience Manager

Oshkosh, WI · On-site

The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for ...

Golden Corral, Zeal Group

Server

Green Bay, WI · On-site

$125 - $345/day

Ensures guest satisfaction and promotes return visits by following the Eight Steps of Service ... Practices positive public relations through ensuring our restaurant is welcoming and an inclusive ...

Golden Corral, Zeal Group

Server

Appleton, WI · On-site

$125 - $385/day

Ensures guest satisfaction and promotes return visits by following the Eight Steps of Service ... Practices positive public relations through ensuring our restaurant is welcoming and an inclusive ...

Golden Corral, Zeal Group

Server

Green Bay, WI · On-site

$125 - $345/day

Ensures guest satisfaction and promotes return visits by following the Eight Steps of Service ... Practices positive public relations through ensuring our restaurant is welcoming and an inclusive ...

Go! Retail Group

Go! Seasonal Store Manager

Green Bay, WI · On-site

$16/hr

  • Retirement

Work with ASM with all employee relations, disciplinary issues and terminations Store Operations ... Collect guest e-mail addresses through text to join Requirements Qualifications/Basic Job ...

Golden Corral

Server

Appleton, WI · On-site

$125 - $385/day

Ensures guest satisfaction and promotes return visits by following the Eight Steps of Service ... Practices positive public relations through ensuring our restaurant is welcoming and an inclusive ...

Golden Corral

Server

Green Bay, WI · On-site

$125 - $345/day

Ensures guest satisfaction and promotes return visits by following the Eight Steps of Service ... Practices positive public relations through ensuring our restaurant is welcoming and an inclusive ...

Golden Corral

Server

Green Bay, WI · On-site

$125 - $345/day

Ensures guest satisfaction and promotes return visits by following the Eight Steps of Service ... Practices positive public relations through ensuring our restaurant is welcoming and an inclusive ...

Festival Foods

Caribou Clerk (Barista)

Kimberly, WI

$15.25 - $17.50/hr

  • Dental

  • Vision

  • Retirement

Caribou Manager At Festival Foods, we're passionate about delivering a warm and welcoming cafe experience where every guest feels appreciated. As a Caribou Clerk, you'll have the opportunity to ...

Festival Foods

Deli Clerk I

Appleton, WI · On-site

$13.25 - $16.50/hr

  • Dental

  • Vision

  • Retirement

Deli Manager Are you passionate about food service and enjoy providing customers (we call them ... Guest Assistance: Help guests locate items on or off the sales floor and professionally answer the ...

Baskin Robbins

Regional Supervisor

Appleton, WI

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Marketing - Understand What Marketing Builds Traffic and Guest Check and Lead Teams in Successful Execution * Manages community involvement and community relations in store locations * Directs and ...

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All JobsGuest Relations JobsGuest Relations Manager JobsGuest Relations Manager Jobs in Appleton, WI

Guest Relations Manager information

See Appleton, WI salary details

$22.4K

$53.4K

$81.5K

How much do guest relations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for guest relations manager in Appleton, WI is $53,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $71,700.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

More about Guest Relations Manager jobs

What job categories do people searching Guest Relations Manager jobs in Appleton, WI look for?

The top searched job categories for Guest Relations Manager jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Guest Relations Manager jobs?

Cities near Appleton, WI with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you
Infographic showing various Guest Relations Manager job openings in Appleton, WI as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $53,400 per year, or $25.7 per hour.

Banquet Cook

Driftwood Hospitality Management

Appleton, WI • On-site

$17.50 - $22/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 10 days ago

Driftwood Hospitality Management rating

4.9

Company rating: 4.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Competitive Wage FullTime
Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
Responsible for maintaining, setting up, food production and quality control of all meat, fish, fowl and other food items prepared on the front line station.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
  • Prepares daily preparation lists for production.
  • Reads and employs math skills to follow recipes.
  • Prepares all broiled and sautéed food items according to standard recipes and as specified on guest check, to ensure consistency of product; requires transportation of heavy food products.
  • Visually inspects, selects, and uses only food items of the highest standard in the preparation of all menu items.
  • Checks and controls the proper storage of product, checking on portion control, especially in specific cuts of meat, to maintain quality product.
  • Keeps all refrigeration, equipment, and storage and working areas in clean, working condition in order to comply with health department regulations.
  • Maintain all logs, cooling, heating, and temperature.
  • Adheres to all company policies and procedures.
  • Follows safety and security procedures and rules.
  • Knows department fire prevention and emergency procedures.
  • Utilizes protective equipment.
  • Reports unsafe conditions to management.
  • Reports accidents, injuries, near-misses, property damage or loss to management.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
  • Perform any related duties as requested by management.
  • Assists other Kitchen Personnel when need.

KNOWLEDGE, SKILLS & ABILITIES
  • 3 years cooking experience preferred. Broiler cooking preferred.
  • Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
  • Good working knowledge of the fundamentals of broiler cooking.
  • Good working knowledge of the fundamentals of sauté cooking.
  • Good working knowledge of accepted standards of sanitation.
  • Knowledge of operating all kitchen equipment, i.e., stoves, ovens, broilers, slicers, steamers, kettles, etc.
  • Basic mathematical skills necessary to understand recipes, measurements, requisition amounts and portion sizes.
  • Basic knowledge of the English language sufficient to understand inquiries from team members and communicate simple instructions.
  • Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
  • Ability to operate beverage equipment, e.g., coffee maker.

PHYSICAL DEMANDS
  • Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 100 lbs.
  • Sufficient manual dexterity of hand in order to use all kitchen equipment, i.e., knives, spoons, spatulas, tongs, slicers, etc
  • Ability to perform duties within extreme temperature ranges.
  • Ability to perform duties in confined spaces.
  • Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Benefits
  • 401(k)
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Room Discounts
  • Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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