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Guest Relations Assistant Jobs in Wisconsin (NOW HIRING)

Milwaukee Brewers

Guest Relations

Milwaukee, WI · On-site

Guest Relations Job Locations US-WI-Milwaukee ID 2026-2770 # of Openings 20 Category Game Day ... Treat our guests with courtesy and respect and assist them to ensure their visit is safe, clean ...

Milwaukee Brewers

Guest Relations

Milwaukee, WI · On-site

Guest Relations staff are responsible for welcoming, greeting and/or providing stadium related ... Treat our guests with courtesy and respect and assist them to ensure their visit is safe, clean ...

H star

Guest Relations

Milwaukee, WI · On-site

Guest Relations staff are responsible for welcoming, greeting and/or providing stadium related ... Treat our guests with courtesy and respect and assist them to ensure their visit is safe, clean ...

New

MLB - Milwaukee Brewers

Guest Relations

Milwaukee, WI · On-site

Guest Relations staff are responsible for welcoming, greeting and/or providing stadium related ... Treat our guests with courtesy and respect and assist them to ensure their visit is safe, clean ...

H star

Guest Relations

West Allis, WI · On-site

Guest Relations staff are responsible for welcoming, greeting and/or providing stadium related ... Treat our guests with courtesy and respect and assist them to ensure their visit is safe, clean ...

Milwaukee Brewers

Guest Relations

Milwaukee, WI · On-site

Guest Relations staff are responsible for welcoming, greeting and/or providing stadium related ... Treat our guests with courtesy and respect and assist them to ensure their visit is safe, clean ...

Tricoci University

Guest Service Representative

Janesville, WI · On-site

$14 - $15/hr

  • Retirement

  • PTO

Welcome and assist guests and students with professionalism and friendliness. * Manage and respond ... Experience in customer service or guest relations is advantageous. * Excellent verbal and written ...

Tricoci University

Guest Service Representative

Janesville, WI · On-site

$14 - $15/hr

  • Retirement

  • PTO

Welcome and assist guests and students with professionalism and friendliness. * Manage and respond ... Experience in customer service or guest relations is advantageous. * Excellent verbal and written ...

Tricoci University

Guest Service Representative

Janesville, WI · On-site

$14 - $15/hr

  • Retirement

  • PTO

Welcome and assist guests and students with professionalism and friendliness. * Manage and respond ... Experience in customer service or guest relations is advantageous. * Excellent verbal and written ...

the Chef Agency

Assistant General Manager

Milwaukee, WI · On-site

$70K - $85K/yr

  • Medical

  • Dental

  • Vision

  • PTO

... Assistant General Manager to support daily operations. Qualifications: * 3-5 years of management ... Support all daily FOH operations including service, staffing, and guest relations * Lead pre-shifts ...

PR Lakeville

Front of House Team Member

Plover, WI

$11/hr

Clear tables and keep the dining area fresh and welcoming * Assist guests with any needs to make ... Guest Relations & Transactions, Phone Responsibilities. Back of House Support Duties-Food ...

Chili's Grill & Bar

To Go

Oshkosh, WI · On-site

  • Medical

  • Dental

  • Life

Ensure an exceptional To-Go experience for every Guest * Answer phone within three rings and assist Guests with placing To-Go orders * Enter orders in proper sequence * Able to operate POS system for ...

Chili's Grill & Bar

To Go

Green Bay, WI · On-site

  • Medical

  • Dental

  • Life

Ensure an exceptional To-Go experience for every Guest * Answer phone within three rings and assist Guests with placing To-Go orders * Enter orders in proper sequence * Able to operate POS system for ...

Chili's Grill & Bar

To Go

Waukesha, WI · On-site

  • Medical

  • Dental

  • Life

Ensure an exceptional To-Go experience for every Guest * Answer phone within three rings and assist Guests with placing To-Go orders * Enter orders in proper sequence * Able to operate POS system for ...

Chili's Grill & Bar

To Go

Janesville, WI · On-site

  • Medical

  • Dental

  • Life

Ensure an exceptional To-Go experience for every Guest * Answer phone within three rings and assist Guests with placing To-Go orders * Enter orders in proper sequence * Able to operate POS system for ...

Chili's Grill & Bar

To Go

Sheboygan Falls, WI · On-site

  • Medical

  • Dental

  • Life

Ensure an exceptional To-Go experience for every Guest * Answer phone within three rings and assist Guests with placing To-Go orders * Enter orders in proper sequence * Able to operate POS system for ...

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Guest Relations Assistant information

What is a guest relations assistant?

Guest Relations Assistants are professionals responsible for ensuring that visitors, clients, or customers have a positive experience at hotels, resorts, entertainment venues, or other hospitality settings. Their duties often include greeting guests, addressing inquiries and concerns, providing information about services or facilities, and resolving complaints promptly. They serve as the main point of contact for guests and play a crucial role in maintaining a welcoming and professional environment. Excellent communication, problem-solving skills, and a customer-focused attitude are essential for this role.

What are the key skills and qualifications needed to thrive as a guest relations assistant, and why are they important?

To thrive as a Guest Relations Assistant, you need strong customer service skills, attention to detail, and often a background in hospitality or a related field. Familiarity with reservation systems, front desk software, and communication platforms is typically required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts gracefully help you stand out in this role. These abilities ensure guests have positive experiences, which is crucial for customer satisfaction and repeat business.

What are some common challenges faced by guest relations assistants and how can they be effectively managed?

Guest Relations Assistants often encounter challenges such as handling guest complaints, managing high volumes of inquiries during peak times, and balancing multiple tasks simultaneously. Successfully managing these challenges involves active listening, maintaining a calm and professional demeanor, and prioritizing tasks efficiently. Building strong communication skills and collaborating closely with other departments, such as housekeeping and front desk, can also help resolve guest issues quickly and enhance the overall guest experience.

What is the difference between Guest Relations Assistant vs Front Desk Agent?

AspectGuest Relations AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, event venues focusing on guest experienceHotels, motels, hospitality settings managing guest check-in/out
Employer & IndustryHospitality, tourism, event managementHospitality, travel, accommodation services
Common Search/ComparisonGuest Relations Assistant vs Front Desk Agent

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Relations Assistant emphasizes enhancing guest experience and resolving issues, a Front Desk Agent primarily handles check-in/check-out procedures and reservations. Both positions require similar credentials and work in comparable environments, often overlapping in hotels and resorts. The main difference lies in the scope of responsibilities, with Guest Relations Assistants focusing more on guest satisfaction and relationship management.

Is guest relations a stressful job?

Guest relations assistants often work in fast-paced environments that require strong communication and problem-solving skills. The job can be stressful during busy periods or when handling difficult guests, but effective time management and emotional resilience help manage workload and reduce stress.

What skills are needed for guest relations assistant?

A guest relations assistant needs strong communication and interpersonal skills to interact effectively with guests. Customer service experience, problem-solving abilities, and a friendly attitude are essential, along with the ability to handle multiple tasks and use relevant tools like reservation systems. Professionalism and a positive demeanor help ensure guest satisfaction.

What are the most commonly searched types of Guest Relations jobs in Wisconsin?

The most popular types of Guest Relations jobs in Wisconsin are:

What are popular job titles related to Guest Relations Assistant jobs in Wisconsin?

For Guest Relations Assistant jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Guest Relations Assistant jobs in Wisconsin look for?

The top searched job categories for Guest Relations Assistant jobs in Wisconsin are:

What cities in Wisconsin are hiring for Guest Relations Assistant jobs?

Cities in Wisconsin with the most Guest Relations Assistant job openings:

Guest Relations Assistant jobs near you
Infographic showing various Guest Relations Assistant job openings in Wisconsin as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Guest Relations

Milwaukee Brewers

Milwaukee, WI • On-site

Other

Posted 20 days ago

Job description


Guest Relations
Job Locations
US-WI-Milwaukee
ID
2026-2770
# of Openings
20
Category
Game Day Staffing
Job Description

The Milwaukee Brewers take pride in the excellent service we provide our fans and guests each and every time they come to a ballgame or event at American Family Field. Guest Relations staff are responsible for welcoming, greeting and/or providing stadium related information/assistance while offering the finest customer service to American Family Field guests. Guest Relations Staff Members have the possibility of working in various positions including Outside Greeter, Escalator Attendants, Wheelchair Attendants and Designated Driver Booth. This position does a great deal of walking, climbing stairs and standing on concrete surfaces in both cold and hot weather.

Core duties for this role include, but are not limited to:

    Greet and positively engage with all guests upon arrival and throughout their visit at American Family Field to ensure an exceptional guest experience
  • Treat our guests with courtesy and respect and assist them to ensure their visit is safe, clean, fun, and family-friendly
  • Provide event information, general ballpark directions, instructions and guidance to all fans while ensuring fan compliance with American Family Field and MLB policies/procedures (i.e. screening procedures, prohibited items, special assistance options)
  • Operate a voice amplifier confidently to deliver clear instructions and guidance to guests outside of gates
  • Monitor and cover escalators to ensure guests safety during use
  • Operate Wheelchair Services and assist with coordination of Shuttle Services
  • Direct and maintain control over queue formations at gate entrances and escalators
  • Communicate with appropriate staff to coordinate optimal entrance into ballpark for fans and guests

The ideal candidate will have a high school diploma or general education degree (GED); and six to twelve months related experience and/or training; or equivalent combination of education and experience, as well as:

  • Employees must communicate well and be friendly, knowledgeable, well-groomed, assertive and able to intervene in conflict situations
  • Must have the ability to provide excellent customer service to all fans and guests in a professional, respectful, and friendly manner
  • Must be available to attend training sessions, stadium tours and other events, as necessary, prior to beginning of the baseball season
  • Willing to learn and use programs on your computer and/or mobile phone to submit availability and complete necessary employment training
  • Must be available to work weekdays, weeknights, and weekends during baseball season
  • Must be available to arrive up to three (3) hours prior to game time
  • Must be able to stand for up to five (5) hours at a time
  • Must be able to work in all weather conditions
  • Must be at least 18 years of age

Work Hours

Hours vary according to the game and event schedule. Must be available to arrive up to three (3) hours prior to game time.,

Perks

  • Ballpark discounts
  • Recognition program and incentives
  • Inclusive training and development opportunities aligned with Club values

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.

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