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Guest Agent Jobs in Indiana (NOW HIRING)

Commonwealth Hotels

Guest Service Agent

Greenwood, IN · On-site

$14.25 - $18/hr

The Candlewood Suites, Greenwood, Indiana, is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Join the team at Candlewood Suites ...

Commonwealth Hotels

Guest Service Agent

Greenwood, IN · On-site

$14.25 - $18/hr

The Candlewood Suites, Greenwood, Indiana, is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Join the team at Candlewood Suites ...

Commonwealth Hotels

Guest Service Agent

Greenwood, IN

$14.25 - $18/hr

The Candlewood Suites, Greenwood, Indiana, is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Join the team at Candlewood Suites ...

Commonwealth Hotels

Guest Service Agent

Greenwood, IN

$14.25 - $18/hr

The Candlewood Suites, Greenwood, Indiana, is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Join the team at Candlewood Suites ...

HHM Hotels

Guest Service Agent

South Bend, IN

$16/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales ...

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Guest Agent information

What does a guest services agent do?

A guest services agent is responsible for assisting guests with check-in and check-out, answering questions, handling reservations, and resolving issues to ensure a positive experience. They often use property management systems and require good communication and customer service skills. The role typically involves working in a hotel or hospitality environment, sometimes requiring flexible hours.

What does a guest agent do?

A guest agent is a software component installed on a virtual machine or guest system that facilitates communication between the host and guest, enabling tasks such as system management, updates, and monitoring. It often runs in the background and may require basic knowledge of operating systems and scripting to troubleshoot or configure. Guest agents are commonly used in virtualized environments to improve automation and management efficiency.

What skills do guest service agents need?

Guest service agents need strong communication and interpersonal skills to interact effectively with guests. They should have good problem-solving abilities, attention to detail, and the ability to handle stressful situations calmly. Basic computer skills and knowledge of reservation systems are also important for the role.

Is guest relations a stressful job?

Guest agent roles often involve managing guest needs, resolving issues, and maintaining a positive experience, which can be stressful during busy periods or when handling difficult guests. Good communication skills and the ability to stay calm under pressure help manage stress in this customer service-focused position.

What is the difference between Guest Agent vs Front Desk Agent?

AspectGuest AgentFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma or equivalent; hospitality certifications
Work EnvironmentHotels, resorts, customer service rolesHotels, resorts, customer service roles
Employer & IndustryHospitality industry, hotelsHospitality industry, hotels
Primary ResponsibilitiesAssisting guests with inquiries, reservations, and check-insChecking guests in/out, handling reservations, providing customer service

Guest Agents and Front Desk Agents often perform similar roles in hospitality settings, focusing on guest interactions and reservations. While their responsibilities overlap, Guest Agents may have a broader role in guest relations, whereas Front Desk Agents primarily handle check-ins and check-outs. Both roles require customer service skills and hospitality certifications, making them closely related in the industry.

What are popular job titles related to Guest Agent jobs in Indiana? For Guest Agent jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Guest Agent jobs in Indiana look for? The top searched job categories for Guest Agent jobs in Indiana are:
What cities in Indiana are hiring for Guest Agent jobs? Cities in Indiana with the most Guest Agent job openings:
Guest Agent jobs near you
Guest Service Agent

Guest Service Agent

Commonwealth Hotels

Greenwood, IN • On-site

$14.25 - $18/hr

Full-time

Posted 2 hours ago

Job description

Join Team at the Candlewood Suites in Greenwood!
The Candlewood Suites, Greenwood, Indiana, is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.
About Us:
Join the team at Candlewood Suites Greenwood! The Candlewood Suites Greenwood is located just off I-65 and minutes from Indianapolis International Airport and downtown. Our newly renovated hotel is at the heart of both major attractions and key local businesses like Cummins, Nestle, and Duke Energy. We're proud to have been recognized with a Tripadvisor Travelers' Choice Award, reflecting our commitment to exceptional service. But what truly sets us apart is our team. If you are passionate about hospitality and want to be part of a supportive, award-winning team that values your contributions, we would love to have you join us.
Why This Role?
Working as a Candlewood Suites Greenwood, Full-Time Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel's convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What's In It for You?
Financial Perks: NEXT DAY PAY
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Key Responsibilities for the Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel's property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
  • Strong verbal and written communication skills are essential for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the job's demands.
  • Hospitality or Front Desk Experience (Preferred)
  • A high school diploma or equivalent

Applicants should have the flexibility to work weekends & holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.ihg.com/candlewood/hotels/us/en/greenwood/gnwcw/hoteldetail
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Join us in shaping the future of hospitality in Greenwood, Indiana! Apply today!

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