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Group Reservations Manager Jobs in Kansas (NOW HIRING)

Marriott International

Core Services Manager

Wichita, KS · On-site

$61K - $78K/yr

Maintain constant communication with team members individually and as a group (critique progress ... reservations at Marriott properties. * Be willing to train and to instruct other members of the ...

Marriott

Core Services Manager

Wichita, KS · On-site

Maintain constant communication with team members individually and as a group (critique progress ... reservations at Marriott properties. * Be willing to train and to instruct other members of the ...

Marriott

Core Services Manager

Wichita, KS · On-site

Maintain constant communication with team members individually and as a group (critique progress ... reservations at Marriott properties. * Be willing to train and to instruct other members of the ...

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Group Reservations Manager information

What does a group reservations manager do?

A Group Reservations Manager is responsible for handling and coordinating group bookings at hotels or venues. They manage inquiries, negotiate rates and contracts, and ensure that group requirements are met, including accommodations, meeting spaces, and special requests. Their role involves working closely with sales, front desk, and event teams to deliver a seamless experience for groups. They also track reservations, monitor occupancy, and may assist in maximizing revenue through strategic management of group bookings.

What is the difference between Group Reservations Manager vs Event Coordinator?

AspectGroup Reservations ManagerEvent Coordinator
CredentialsExperience in reservations, hospitality, or sales; often requires customer service skillsEvent planning certifications or experience; strong organizational skills
Work EnvironmentHotels, resorts, or hospitality venues managing group bookingsEvent venues, conference centers, or corporate settings coordinating events
Industry UsageCommonly used in hospitality and travel industriesUsed across various industries including corporate, non-profit, and social events

The Group Reservations Manager primarily focuses on managing group bookings and reservations within hospitality settings, ensuring customer satisfaction and efficient scheduling. In contrast, the Event Coordinator plans and executes events, handling logistics, vendors, and client needs. While both roles require organizational skills and industry knowledge, their core responsibilities differ, with the Reservations Manager centered on bookings and the Event Coordinator on event execution.

What skills and qualifications are needed to be a group reservations manager?

To excel as a Group Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or hotel management, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), group booking platforms, and reservation software such as Opera or Delphi is typically required. Excellent communication, negotiation, and problem-solving abilities are crucial for building relationships with clients and coordinating with internal teams. These skills ensure seamless group bookings, maximize occupancy and revenue, and deliver a high level of customer satisfaction.

What are common challenges a group reservations manager faces when coordinating large bookings, and how can they be addressed?

Group Reservations Managers often encounter challenges such as managing conflicting booking requests, ensuring accurate communication between clients and hotel departments, and handling last-minute changes or cancellations. To address these issues, effective organization, attention to detail, and proactive communication are essential. Utilizing advanced reservation systems and fostering strong relationships with both clients and internal teams can help streamline processes and minimize errors, ultimately leading to a smoother group booking experience.
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Group Reservations Manager jobs near you

Activate Games Assistant Manager

Activate Games

Leawood, KS • On-site

$16/hr

Full-time

Posted 25 days ago

Activate Games rating

7.1

Company rating: 7.1 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

DESCRIPTION OVERVIEW We are currently seeking active, passionate, and customer service-savvy professionals for the role of Manager. This position keeps you constantly on the move, with limited time spent sitting down. It may involve tasks that require you to be actively present and responsive in a fast-paced work environment. A Store Manager plays a crucial role in supporting the operations and success of Activate. They report to and work closely with the General Manger to ensure the smooth functioning of day-to-day activities and contribute to achieving sales targets and delivering excellent customer service. Activate is taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences. You and your group enter a game experience and become players who actively and mentally complete challenges. Key Responsibilities:
  • Collaborate with the store manager to oversee store operations, including inventory management and adherence to company policies and procedures.
  • Ensure the proper functioning, upkeep, and repair of various technological systems, equipment, and infrastructure within Activate.
  • Check customers in, take payments, and make reservations
  • Brief new groups prior to the start of the game;
  • Monitor customers in the gaming area and provide explanations if necessary;
  • Participating with customers in active games if needed to ensure customers have an excellent experience;
  • Maintain the rooms by cleaning, painting, and any required maintenance;
  • Troubleshoot, identify and make minor repairs in the event of a malfunction.
Required Skills and Qualifications:
  • Strong communication, multi-tasking, and time management skills
  • Demonstrated leadership qualities, including motivating and inspiring a team to achieve goals, resolving conflicts, and fostering a positive work environment.
  • Proficiency in computer hardware, software, operating systems, networking concepts, and troubleshooting methodologies.
  • Must be flexible and available to work evenings, weekends, and holidays
  • Ability to adapt to unforeseen situations in a calm and efficient manner
  • Must be a people person - energetic, friendly, outgoing, and able to command attention in a crowd.
  • A strong customer service orientation with a commitment to delivering an exceptional customer experience.
  • Must be willing to work various shifts starting as early as 9 am and ending as late as 1 am. Managers will work within the given availability
Learn more about us at: Activate America LLC. provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. Compensation: $16.00 per hour Activate Games Activate is a state of the art facility with a wide variety of gaming experiences. You and your group enter inside a video game experience and become the players to actively and mentally complete challenges. We are currently seeking passionate and customer service savvy professionals in the role of Game Facilitator. Company Website:

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