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Group Reservations Manager Jobs in Kansas (NOW HIRING)

ELDRIDGE HOTEL PARTNERS LLC

Front Desk Manager

Lawrence, KS · On-site

$15 - $19.50/hr

... group reservations with Sales and the General Manager · Handle guest correspondence, confirmations, logs, reports, phone systems, wake-up calls, and messages Core Competencies Customer Service • ...

True North Hotel Group

Front Desk Associates

Mcpherson, KS · On-site

$12.50 - $16.25/hr

Front Desk Associate True North Hotel Group, an award-winning management and development company ... Clerical duties include answering phone calls, taking messages, entering reservations, filing ...

True North Hotel Group Inc

Front Desk Associates

Mcpherson, KS · On-site

$12.50 - $16.25/hr

True North Hotel Group , an award-winning management and development company, is seeking a Front ... Clerical duties include answering phone calls, taking messages, entering reservations, filing ...

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Group Reservations Manager information

What does a group reservations manager do?

A Group Reservations Manager is responsible for handling and coordinating group bookings at hotels or venues. They manage inquiries, negotiate rates and contracts, and ensure that group requirements are met, including accommodations, meeting spaces, and special requests. Their role involves working closely with sales, front desk, and event teams to deliver a seamless experience for groups. They also track reservations, monitor occupancy, and may assist in maximizing revenue through strategic management of group bookings.

What is the difference between Group Reservations Manager vs Event Coordinator?

AspectGroup Reservations ManagerEvent Coordinator
CredentialsExperience in reservations, hospitality, or sales; often requires customer service skillsEvent planning certifications or experience; strong organizational skills
Work EnvironmentHotels, resorts, or hospitality venues managing group bookingsEvent venues, conference centers, or corporate settings coordinating events
Industry UsageCommonly used in hospitality and travel industriesUsed across various industries including corporate, non-profit, and social events

The Group Reservations Manager primarily focuses on managing group bookings and reservations within hospitality settings, ensuring customer satisfaction and efficient scheduling. In contrast, the Event Coordinator plans and executes events, handling logistics, vendors, and client needs. While both roles require organizational skills and industry knowledge, their core responsibilities differ, with the Reservations Manager centered on bookings and the Event Coordinator on event execution.

What skills and qualifications are needed to be a group reservations manager?

To excel as a Group Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or hotel management, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), group booking platforms, and reservation software such as Opera or Delphi is typically required. Excellent communication, negotiation, and problem-solving abilities are crucial for building relationships with clients and coordinating with internal teams. These skills ensure seamless group bookings, maximize occupancy and revenue, and deliver a high level of customer satisfaction.

What are common challenges a group reservations manager faces when coordinating large bookings, and how can they be addressed?

Group Reservations Managers often encounter challenges such as managing conflicting booking requests, ensuring accurate communication between clients and hotel departments, and handling last-minute changes or cancellations. To address these issues, effective organization, attention to detail, and proactive communication are essential. Utilizing advanced reservation systems and fostering strong relationships with both clients and internal teams can help streamline processes and minimize errors, ultimately leading to a smoother group booking experience.
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Group Reservations Manager jobs near you

Front Desk Manager

ELDRIDGE HOTEL PARTNERS LLC

Lawrence, KS • On-site

$15 - $19.50/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

Job Title: Front Desk Manager Department: Front Desk Reports To: General Manager FLSA Status: Exempt / Non-Exempt

Position Summary

Oversees front desk operations to ensure exceptional guest service, accurate reservations, proper cash handling, and effective coordination with housekeeping, sales, and management. Ensures compliance with hotel policies, staff training, and front office efficiency. Benefits include health, vision, dental, life insurance, and a Simple IRA plan.

Essential Duties & Responsibilities

Other duties may be assigned.

Front Desk & Guest Services

· Register guests, assign rooms, issue key cards, and accommodate special requests

· Handle guest inquiries, complaints, and service needs professionally

· Maintain front desk cleanliness, organization, and security

· Perform guest services duties as needed

· Follow all safety, emergency, and accident prevention procedures

Staff Training & Supervision

· Train front desk staff on guest service, reservations, check-in/out, and phone etiquette

· Assign daily tasks, monitor performance, schedule staff, and confirm payroll

· Resolve staff conflicts and provide leadership

· Attend department meetings and communicate operational updates

Interdepartmental & Administrative Duties

· Coordinate room status with housekeeping

· Communicate with Sales on occupancy, rates, group bookings, and key accounts

· Supervise group reservations with Sales and the General Manager

· Handle guest correspondence, confirmations, logs, reports, phone systems, wake-up calls, and messages

Core Competencies

Customer Service • Conflict Resolution • Accuracy • Teamwork • Professionalism • Dependability • Initiative • Safety & Security

Qualifications

Education & Experience

· Associate’s degree or equivalent experience

· 2+ years of hotel front desk experience; management preferred

Skills

· Strong verbal and written communication

· Basic math for cash handling and billing

· Proficiency with hotel PMS and office software (Opera/Opera Cloud preferred)

Physical Requirements

· Stand for extended periods

· Frequent hand and arm use

· Occasional walking, bending, kneeling, or reaching

· Ability to lift up to 50 pounds

Apply