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Ground Service Agent Jobs (NOW HIRING)

Ryan Air

RYA CSA

Bethel, AK · On-site

$17 - $23/hr

The Customer Service Agent's primary responsibilities is to ensure customer needs are resolved ... Responsible for ground service contracts customer service and paperwork. Maintains office and ...

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Ground Service Agent information

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How much do ground service agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for ground service agent in the United States is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Ground Service Agent vs Baggage Handler?

AspectGround Service AgentBaggage Handler
CredentialsHigh school diploma; sometimes certifications in safety or customer serviceHigh school diploma; often safety training
Work EnvironmentAirport tarmac, passenger terminals, customer service areasAirport tarmac, baggage claim areas
Employer & IndustryAirlines, ground handling companiesAirlines, baggage handling companies
Job RoleAssists passengers, handles check-in, provides customer service, manages luggageLoads, unloads, and transports baggage within airport facilities

While both roles operate within airports and involve handling luggage, Ground Service Agents have broader responsibilities including passenger assistance and check-in duties, whereas Baggage Handlers focus primarily on managing luggage movement. Both roles require safety training and are essential for smooth airport operations.

What are the key skills and qualifications needed to thrive as a ground service agent?

To thrive as a Ground Service Agent, you need strong organizational skills, basic mechanical aptitude, and a high school diploma or equivalent. Familiarity with ground support equipment, baggage handling systems, and safety protocols is typically required, with some employers preferring candidates who hold relevant certifications like OSHA or IATA Dangerous Goods training. Outstanding teamwork, attention to detail, and effective communication help agents excel in fast-paced, safety-sensitive environments. These skills ensure efficient ground operations, passenger satisfaction, and strict adherence to airline and airport safety standards.

What are some common challenges ground service agents face during peak travel seasons?

During peak travel seasons, Ground Service Agents often experience increased workloads due to higher passenger volumes and tighter flight schedules. This can lead to time pressure for tasks like baggage handling, aircraft marshaling, and coordinating with flight crews. Maintaining clear communication and teamwork is essential to ensure safety and efficiency. Adapting to rapidly changing situations, such as delays or last-minute gate changes, is also a critical part of the role.

How much do ground service agents make?

Ground service agents typically earn an average hourly wage of around $13 to $20, depending on experience, location, and airline or airport employer. Annual salaries generally range from $25,000 to $40,000, with opportunities for overtime and tips in some roles. Certifications in safety and customer service skills can enhance earning potential.

What is a ground service agent?

Ground Service Agents are airport employees responsible for handling various tasks related to aircraft and passenger services on the ground. Their duties often include loading and unloading baggage, guiding aircraft to and from gates, operating ground support equipment, and assisting with passenger boarding and deplaning. They play a crucial role in ensuring flights operate safely and efficiently by maintaining tight schedules and adhering to safety regulations. Ground Service Agents also interact with passengers, providing assistance and information as needed. This job requires good communication skills, physical stamina, and the ability to work in various weather conditions.
More about Ground Service Agent jobs
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Ground Service Agent jobs near you
Infographic showing various Ground Service Agent job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,400 per year, or $19.4 per hour.

RYA CSA

Ryan Air

Bethel, AK • On-site

$17 - $23/hr

Full-time

Re-posted 16 days ago

Job description

The Customer Service Agent's primary responsibilities is to ensure customer needs are resolved favorably for the customer in a timely manner and that all associated computer and paperwork are tasks are completed accurately and efficiently.
Responsible for greeting and assisting customers with shipping, receiving or locating their freight either over-the-counter or on the telephone.
Responsible for processing Takeflite sales tasks and sales documents on a daily basis.
Responsible for computer database flight operations tasks and flight documents.
Responsible for ground service contracts customer service and paperwork.
Maintains office and customer service areas ensuring they are clean and neat.
Other duties as assigned.
Competencies:
Must have proven customer service skills.
Must have excellent communication skills.
Ability to take directions and be flexible.
Ability to analyze and solve problems.
Excellent computer skills required.
Able to work independently as well as part of a team.
Must have general office skills.
High school graduate or equivalent.
Prior applicable experience preferred.
This position is very active and may require standing, walking, bending, kneeling, stooping, crouching and climbing up to 8 - 10 hours a day.
Requires frequent and routine lifting or moving items weighing over 70 pounds.
For Anchorage, Nome, Kotzebue and Bethel Stations - Must be able to pass a ten year security background check for airport badging.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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