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Ground Service Agent Jobs (NOW HIRING)

Allegiant

Ground Operations Agent - ATW

Appleton, WI

... of ground service equipment (GSE), meet arriving flights, service departing flights, assist ... Airport Agent - While performing the duties of this job, the Team Member is regularly required to ...

Horizon Air

Ground/Ramp Service Agent

Redmond, OR · On-site

$19.12/hr

Role Summary The Ground Service Agent works in a fast-paced environment performing activities related to working on the airport ramp and keeping flights running smoothly and safely. Key Duties * Load ...

Alaska Airlines

Ground/Ramp Service Agent

Redmond, OR

$21.37/hr

The Ground Service Agent works in a fast-paced environment performing activities related to working on the airport ramp and keeping flights running smoothly and safely. * Load and offload luggage and ...

Allegiant

Ground Operations Agent - ATW

Appleton, WI · On-site

$18/hr

... of ground service equipment (GSE), meet arriving flights, service departing flights, assist ... Airport Agent - While performing the duties of this job, the Team Member is regularly required to ...

Allegiant

Ground Operations Agent - ATW

Appleton, WI

$18/hr

Operate ground service equipment. Marshal aircraft to and from gates. Provide proper handling of ... Airport Agent - While performing the duties of this job, the Team Member is regularly required to ...

Horizon Air

Ground/Ramp Service Agent

Redmond, OR · On-site

$21.37/hr

Role Summary The Ground Service Agent works in a fast-paced environment performing activities related to working on the airport ramp and keeping flights running smoothly and safely. Key Duties * Load ...

Horizon Air

Ground/Ramp Service Agent

Redmond, OR

$19.12/hr

The Ground Service Agent works in a fast-paced environment performing activities related to working on the airport ramp and keeping flights running smoothly and safely. Key Duties: * Load and offload ...

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How much do ground service agent jobs pay per hour?

As of May 31, 2026, the average hourly pay for ground service agent in the United States is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Ground Service Agent, and why are they important?

To thrive as a Ground Service Agent, you need strong organizational skills, basic mechanical aptitude, and a high school diploma or equivalent. Familiarity with ground support equipment, baggage handling systems, and safety protocols is typically required, with some employers preferring candidates who hold relevant certifications like OSHA or IATA Dangerous Goods training. Outstanding teamwork, attention to detail, and effective communication help agents excel in fast-paced, safety-sensitive environments. These skills ensure efficient ground operations, passenger satisfaction, and strict adherence to airline and airport safety standards.

What are some common challenges Ground Service Agents face during peak travel seasons?

During peak travel seasons, Ground Service Agents often experience increased workloads due to higher passenger volumes and tighter flight schedules. This can lead to time pressure for tasks like baggage handling, aircraft marshaling, and coordinating with flight crews. Maintaining clear communication and teamwork is essential to ensure safety and efficiency. Adapting to rapidly changing situations, such as delays or last-minute gate changes, is also a critical part of the role.

What are Ground Service Agents?

Ground Service Agents are airport employees responsible for handling various tasks related to aircraft and passenger services on the ground. Their duties often include loading and unloading baggage, guiding aircraft to and from gates, operating ground support equipment, and assisting with passenger boarding and deplaning. They play a crucial role in ensuring flights operate safely and efficiently by maintaining tight schedules and adhering to safety regulations. Ground Service Agents also interact with passengers, providing assistance and information as needed. This job requires good communication skills, physical stamina, and the ability to work in various weather conditions.

What is the difference between Ground Service Agent vs Baggage Handler?

AspectGround Service AgentBaggage Handler
CredentialsHigh school diploma; sometimes certifications in safety or customer serviceHigh school diploma; often safety training
Work EnvironmentAirport tarmac, passenger terminals, customer service areasAirport tarmac, baggage claim areas
Employer & IndustryAirlines, ground handling companiesAirlines, baggage handling companies
Job RoleAssists passengers, handles check-in, provides customer service, manages luggageLoads, unloads, and transports baggage within airport facilities

While both roles operate within airports and involve handling luggage, Ground Service Agents have broader responsibilities including passenger assistance and check-in duties, whereas Baggage Handlers focus primarily on managing luggage movement. Both roles require safety training and are essential for smooth airport operations.

More about Ground Service Agent jobs
What cities are hiring for Ground Service Agent jobs? Cities with the most Ground Service Agent job openings:
Who are the top companies hiring for Ground Service Agent jobs? The top employers for Ground Service Agent jobs are:
What states have the most Ground Service Agent jobs? States with the most job openings for Ground Service Agent jobs include:
What job categories do people searching Ground Service Agent jobs look for? The top searched job categories for Ground Service Agent jobs are:
Ground Service Agent jobs near you
Infographic showing various Ground Service Agent job openings in the United States as of May 2026, with employment types broken down into 3% Locum Tenens, 77% Full Time, 8% Part Time, 7% Temporary, 2% Contract, and 3% Nights. Highlights an 86% Physical, and 14% Remote job distribution, with an average salary of $40,400 per year, or $19.4 per hour.
Ground Operations Agent - ATW

Ground Operations Agent - ATW

Allegiant

Appleton, WI

Part-time

Posted 8 days ago

Job description

Summary
The Ground Operations Agent is responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meet arriving flights, service departing flights, assist customers with special needs, assist customer service agents, as needed, and any other duties as assigned.
 
Visa Sponsorship Available
No
 
Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
 
Education: High School or Diploma/GED
 
Preferred Requirements
• Must be highly motivated with a positive attitude.
• Ability to work efficiently under time constraints.
• Able to attend required training.
 
Job Duties
• Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Operate ground service equipment.
• Marshal aircraft to and from gates.
• Provide proper handling of baggage requiring special care.
• Service aircraft lavatories.
• Responsible for aircraft security searches and commissary security searches as required.
• Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained.
• Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items.
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, pushback tractors, deicers, etc.
• Able to communicate using a two-way radio.
• Effective communication skills, both verbal and written.
• Perform aircraft interior cleaning as required.
• Stock aircraft and carts with necessary supplies as required, i.e. InFlight magazines and lavatory supplies.
• Inventory tracking as required.
• Other duties as assigned.
 
Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
 
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.
 
Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
 
EEO Statement
We welcome all individuals from varied backgrounds and experiences to apply. Our company celebrates diversity, and we value the unique perspectives and talents that each person brings to our team.
 
Equal Opportunity Employer: Disability/Veteran
For more information, see https://allegiantair.jobs
Full Time Benefits:
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Paid vacation, holidays, and sick time
 
Part Time Benefits:
Profit Sharing
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Sick time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.