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Ground Service Agent Jobs (NOW HIRING)

... of ground service equipment (GSE), meet arriving flights, service departing flights, assist ... Airport Agent - While performing the duties of this job, the Team Member is regularly required to ...

Operate ground service equipment. Marshal aircraft to and from gates. Provide proper handling of ... Airport Agent - While performing the duties of this job, the Team Member is regularly required to ...

... of ground service equipment (GSE), meet arriving flights, service departing flights, assist ... Airport Agent - While performing the duties of this job, the Team Member is regularly required to ...

... of ground service equipment (GSE), meet arriving flights, service departing flights, assist ... Airport Agent - While performing the duties of this job, the Team Member is regularly required to ...

RYA CSA

Bethel, AK

$17 - $23/hr

The Customer Service Agent's primary responsibilities is to ensure customer needs are resolved ... Responsible for ground service contracts customer service and paperwork. Maintains office and ...

Ramp Service Agent

Seattle, WA ยท On-site

$22.28/hr

Job Summary As a Ramp Service Agent, you will be responsible for essential ramp service tasks ... Day In The Life Ground Handling Responsibilities * Marshall aircraft upon arrival and departure.

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Ground Service Agent information

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$11

$19

$25

How much do ground service agent jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for ground service agent in the United States is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Ground Service Agent vs Baggage Handler?

AspectGround Service AgentBaggage Handler
CredentialsHigh school diploma; sometimes certifications in safety or customer serviceHigh school diploma; often safety training
Work EnvironmentAirport tarmac, passenger terminals, customer service areasAirport tarmac, baggage claim areas
Employer & IndustryAirlines, ground handling companiesAirlines, baggage handling companies
Job RoleAssists passengers, handles check-in, provides customer service, manages luggageLoads, unloads, and transports baggage within airport facilities

While both roles operate within airports and involve handling luggage, Ground Service Agents have broader responsibilities including passenger assistance and check-in duties, whereas Baggage Handlers focus primarily on managing luggage movement. Both roles require safety training and are essential for smooth airport operations.

How much do airport ground staff get paid?

Airport ground service agents typically earn an average hourly wage between $12 and $20, depending on experience, location, and employer. Salaries can range from around $25,000 to $45,000 annually, with additional benefits often included. The role requires customer service skills and knowledge of safety procedures.

What are the key skills and qualifications needed to thrive as a Ground Service Agent, and why are they important?

To thrive as a Ground Service Agent, you need strong organizational skills, basic mechanical aptitude, and a high school diploma or equivalent. Familiarity with ground support equipment, baggage handling systems, and safety protocols is typically required, with some employers preferring candidates who hold relevant certifications like OSHA or IATA Dangerous Goods training. Outstanding teamwork, attention to detail, and effective communication help agents excel in fast-paced, safety-sensitive environments. These skills ensure efficient ground operations, passenger satisfaction, and strict adherence to airline and airport safety standards.

What is a ground service agent?

A ground service agent is responsible for handling various tasks on the airport tarmac, including assisting with baggage, cargo, and passenger services, as well as aircraft servicing and safety checks. They often work in fast-paced environments and may need certifications such as safety training or security clearance. The role requires physical stamina and the ability to work flexible hours, including nights and weekends.

How to become a ground handling agent?

To become a ground handling agent, candidates typically need a high school diploma or equivalent, and some employers prefer prior customer service or logistics experience. Training is often provided on the job, and knowledge of safety procedures, airline operations, and communication skills are important. Certifications such as airport security or safety training can enhance job prospects.

How much does a ground service agent get paid?

Ground service agents typically earn an average hourly wage between $12 and $20, depending on experience, location, and airline or airport employer. Annual salaries generally range from $25,000 to $40,000, with some positions offering additional benefits and opportunities for overtime. Certification in safety procedures and customer service skills can influence pay rates.

What are some common challenges Ground Service Agents face during peak travel seasons?

During peak travel seasons, Ground Service Agents often experience increased workloads due to higher passenger volumes and tighter flight schedules. This can lead to time pressure for tasks like baggage handling, aircraft marshaling, and coordinating with flight crews. Maintaining clear communication and teamwork is essential to ensure safety and efficiency. Adapting to rapidly changing situations, such as delays or last-minute gate changes, is also a critical part of the role.

What are Ground Service Agents?

Ground Service Agents are airport employees responsible for handling various tasks related to aircraft and passenger services on the ground. Their duties often include loading and unloading baggage, guiding aircraft to and from gates, operating ground support equipment, and assisting with passenger boarding and deplaning. They play a crucial role in ensuring flights operate safely and efficiently by maintaining tight schedules and adhering to safety regulations. Ground Service Agents also interact with passengers, providing assistance and information as needed. This job requires good communication skills, physical stamina, and the ability to work in various weather conditions.
More about Ground Service Agent jobs
What cities are hiring for Ground Service Agent jobs? Cities with the most Ground Service Agent job openings:
Who are the top companies hiring for Ground Service Agent jobs? The top employers for Ground Service Agent jobs are:
What states have the most Ground Service Agent jobs? States with the most job openings for Ground Service Agent jobs include:
Infographic showing various Ground Service Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,400 per year, or $19.4 per hour.
Ground Operations Agent

Ground Operations Agent

Allegiant

South Bend, IN โ€ข On-site

$16/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post hasย expired 1 day ago.ย Applications are no longer accepted.


Job description

Summary:
The Ground Operations Agent is responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meet arriving flights, service departing flights, assist customers with special needs, assist customer service agents, as needed, and any other duties as assigned.
Visa Sponsorship Available: No
Minimum Requirements: Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Education Details: N/A Certification: No
Certification Details: N/A
Years of Experience: None Credit Check: No
Valid/Unexpired Passport Book: No Valid/Unexpired Driver's License: Yes
โ€ข Must be at least 18 years of age and possess a valid driver's license.
โ€ข Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.
Preferred Requirements:
โ€ข Must be highly motivated with a positive attitude.
โ€ข Must be willing to work a flexible schedule including nights, weekends and holidays.
โ€ข Must adhere to dress code policy.
โ€ข Ability to work efficiently under time constraints.
โ€ข Able to attend required training.
โ€ข Basic computer skills.
โ€ข Ability to work in extreme weather conditions.
โ€ข TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum.
Job Duties:
โ€ข Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
โ€ข Operate ground service equipment.
โ€ข Marshal aircraft to and from gates.
โ€ข Provide proper handling of baggage requiring special care.
โ€ข Service aircraft lavatories.
โ€ข Responsible for aircraft security searches and commissary security searches as required.
โ€ข Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained.
โ€ข Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items.
โ€ข Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
โ€ข Able to communicate using a two-way radio.
โ€ข Effective communication skills, both verbal and written.
โ€ข Perform aircraft interior cleaning as required.
โ€ข Stock aircraft and carts with necessary supplies as required, i.e. InFlight magazines and lavatory supplies.
โ€ข Inventory tracking as required.
โ€ข Other duties as assigned.
Physical Requirements:
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). Are required to lift and/or carry up to 100 lbs. and to push and/or pull up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.
Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
EEO Statement:
We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.
Equal Opportunity Employer: Disability/Veteran
For more information, see https://allegiantair.jobs
$16 - $16 an hour
Full Time Benefits:
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Paid vacation, holidays, and sick time
Part Time Benefits:
Profit Sharing
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Sick time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.