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Ground Operations Lead Jobs (NOW HIRING)

Metrea LLC

Ground Operations Manager

Tampa, FL

SAM oversees the integration of new mission systems, ensuring operational readiness across ... Lead the continuous improvement of ground and maintenance safety programmes and site-specific ...

AGI Aero

Ground Operations Agent

Phoenix, AZ

As a Ground Operations Agent, you will be the primary communication link between ground operations ... This job requires physical stamina and strength - Lead Ramp Agents must be able to lift / carry ...

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How much do ground operations lead jobs pay per hour?

As of May 30, 2026, the average hourly pay for ground operations lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Ground Operations Lead, and why are they important?

To thrive as a Ground Operations Lead, you need in-depth knowledge of airport ground operations, logistics coordination, and safety regulations, often supported by relevant aviation certifications or supervisory experience. Familiarity with ground handling equipment, airport management systems, and safety compliance software is typically required. Strong leadership, problem-solving, and communication skills help manage teams and ensure smooth coordination under pressure. These skills and qualities are vital for maintaining operational efficiency, safety, and timely aircraft turnaround in a dynamic airport environment.

What are some common challenges faced by a Ground Operations Lead, and how can they be effectively managed?

Ground Operations Leads often encounter challenges such as coordinating between multiple teams under tight schedules, adapting to last-minute changes in flight operations, and ensuring compliance with stringent safety protocols. Effective management involves strong communication skills, proactive problem-solving, and the ability to stay organized under pressure. Building positive relationships with ramp agents, airline staff, and maintenance crews also helps streamline operations and address issues swiftly.

What are Ground Operations Leads?

Ground Operations Leads are responsible for overseeing and coordinating the activities that take place on the ground at airports or transportation hubs. Their duties include supervising ground staff, ensuring the safe and efficient handling of baggage and cargo, managing aircraft turnaround processes, and maintaining compliance with safety regulations. They play a critical role in ensuring that flights depart and arrive on time by coordinating between various teams, such as ramp agents, maintenance, and flight crews. Effective communication, strong leadership, and attention to detail are essential skills for this role.

What is the difference between Ground Operations Lead vs Ground Operations Supervisor?

AspectGround Operations LeadGround Operations Supervisor
CertificationsTypically requires FAA certifications, safety training, and relevant operational credentialsSimilar certifications, often including safety and operational training
Work EnvironmentLeads teams in airports, ground handling, and logistics operationsOversees daily ground handling activities, ensuring safety and efficiency
Employer & Industry UsageUsed by airlines, ground service providers, and logistics companiesCommonly used in airport ground operations and aviation services

The Ground Operations Lead and Ground Operations Supervisor roles share similar certifications and work environments, focusing on airport ground handling and logistics. The Lead often has broader responsibilities, including strategic planning and team leadership, while the Supervisor manages daily operations and staff supervision. Both roles are essential for efficient airport ground services and are frequently searched together by industry professionals.

More about Ground Operations Lead jobs
What job categories do people searching Ground Operations Lead jobs look for? The top searched job categories for Ground Operations Lead jobs are:
Ground Operations Lead jobs near you
Infographic showing various Ground Operations Lead job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,139 per year, or $28 per hour.
Ground Operations Agent

Ground Operations Agent

Alliance Ground International, LLC.

Phoenix, AZ

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Alliance Ground International rating

4.9

Company rating: 4.9 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

47th of 52 rated aviation services

Job description

Job Description:
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?
As a Ground Operations Agent, you will be the primary communication link between ground operations and our customers. Ideal candidates will have at least six months of experience in aviation ground handling or cargo/mail sorting.
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.
Job Responsibilities:
  • Coordinate the delivery of various aircraft service functions for airline customers while the aircraft is at the gate, including de-icing, lavatory dumping, and refueling.
  • Determine proper aircraft load factors in conjunction with the airline operations department.
  • Verify and sign off on any aircraft services performed in order to bill the airline for services rendered.
  • Perform various administrative duties on a routine basis, such as GSE fluid inspections, washing equipment and removing debris/trash from the ramp area.
  • Serve as liaison with airline customers, their pilots, and AGI operations department.
  • Direct and assist ramp agents with ground handling duties as needed.

Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:
  • Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
  • Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
  • Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.
  • Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
  • Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
  • Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
  • Fully understand AGI Health & Safety and Security policies.
  • Attend training courses as may be required by AGI.

Physical Requirements:
  • This job requires physical stamina and strength - Lead Ramp Agents must be able to lift / carry / push / pull and move items 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces.
  • Must be able to carry heavy items up and down narrow jetway stairs.
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
  • Must be able to work in cramped or high places.
  • Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.
  • Must be able to work outside in all types of weather, around jet and machinery noises.

Knowledge, Skills & Abilities
  • Demonstrated Leadership Skills: Operations Agents must be able to provide direction and support to their team to complete all required tasks proficiently and safely.
  • Good Communication Skills: Operations Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of planes, equipment, baggage, and cargo.
  • Basic math skills: Operations Agents may be required to calculate weight and balance calculations for planes.
  • Basic Computer skills: Operations Agents may be required to use computer systems to track cargo and baggage.
  • Problem-solving skills: Operations Agents may be called upon to troubleshoot issues during loading and unloading.
  • Time management skills: Operations Agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment

Qualifications:
  • Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
  • Possess a valid driver's license with a clean driving record.
  • If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
  • Must complete ramp and SIDA training to obtain airport authority identification security.
  • If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.
  • Preferred Qualifications - One+ year of airline ramp experience.

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees.
Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

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About Alliance Ground International

Sourced by ZipRecruiter

Alliance Ground International provides airline cargo handling services to 55 airlines at thirteen airports: Atlanta, Chicago, Fort Lauderdale, Kansas City, LaGuardia, Las Vegas, Los Angeles, Miami, Newark, New York JFK, Orlando, Salt Lake City and San Francisco. Warehouse and ramp operations schedules are constantly adjusted to flight operations. Adjustments are made monthly, weekly, and in many cases, hourly. Facilities and equipment, forklifts dock lifts and roller systems, are purchased assets of and are routinely maintained more frequently than manufacturer recommendations to insure the life and optimal working performance of all equipment. Maintaining an “open door” policy with our airline clients is essential to our successful working relationships. Drawing from the unique interchange of information through individualized solutions with our clients allows us to incorporate these ideas within the structure of the operation.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

South Miami, FL, US

Year founded

1987

Social media

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