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Govqa Jobs (NOW HIRING)

The Florida Bar

Legal Secretary

Sunrise, FL · On-site

$44K/yr

Prepares outgoing mail. -Handles public record requests in GovQA. -Prepares bar counsels' travel requests and expense reports. -Other duties as assigned (including but not limited to adding paper to ...

The Florida Bar

Legal Secretary

Sunrise, FL · On-site

$44K/yr

Handles public record requests in GovQA. * Prepares bar counsels' travel requests and expense reports. * Other duties as assigned (including but not limited to adding paper to and changing toner in ...

NEOGOV

Business Systems Manager

Naperville, IL · On-site

... GovQA) to meet operational needs across many departments. • Supports strategic planning and roadmap development for enterprise applications. • Serves as a trusted technical advisor to IT ...

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Govqa information

What is GovQA?

GovQA is a cloud-based software platform designed to help government agencies manage public records requests, also known as Freedom of Information Act (FOIA) requests. It streamlines the process of receiving, tracking, and fulfilling these requests, ensuring compliance with legal requirements and improving transparency. Agencies use GovQA to automate workflows, communicate with requesters, and securely store documents, making it easier to handle high volumes of records requests efficiently.

What are the key skills and qualifications needed to thrive as a GovQA specialist?

To thrive as a GovQA Specialist, you need expertise in public records management, strong organizational skills, and an understanding of government compliance requirements, often supported by experience in records administration or public sector work. Familiarity with the GovQA software platform, document management systems, and data privacy regulations is typically required. Attention to detail, strong communication, and problem-solving abilities help you effectively coordinate requests and interact with both internal and external stakeholders. These skills ensure timely, accurate, and compliant handling of public records requests, maintaining transparency and trust in government processes.

What are some common challenges faced by GovQA specialists when managing public records requests, and how can they be addressed?

GovQA specialists often manage high volumes of public records requests, requiring careful attention to deadlines and legal compliance. One common challenge is handling sensitive or confidential information appropriately while ensuring timely and accurate responses. Collaborating closely with various departments and maintaining clear communication helps streamline the process and minimize delays. Utilizing the features of the GovQA platform, such as automated workflows and audit trails, can also reduce errors and improve efficiency.

What is the difference between Govqa vs Customer Service Representative?

AspectGovqaCustomer Service Representative
CredentialsTypically requires knowledge of government processes, certifications in public administration or related fieldsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentGovernment agencies, public sector offices, online portalsRetail, call centers, corporate offices
Industry UsagePrimarily in government and public sector servicesVarious industries including retail, telecom, finance
Job FocusManaging government inquiries, public records, complianceAssisting customers, resolving issues, providing information

Govqa roles focus on government-related communication and compliance, often requiring specialized knowledge of public sector processes. Customer Service Representatives handle general customer inquiries across various industries. While both roles involve communication skills, Govqa positions are more specialized within the public sector context.

More about Govqa jobs

What job categories do people searching Govqa jobs look for?

The top searched job categories for Govqa jobs are:

Govqa jobs near you
Infographic showing various Govqa job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Legal Secretary

The Florida Bar

Sunrise, FL • On-site

$44K/yr

Full-time

Retirement

Re-posted 8 days ago

Job description

Legal Secretary #4129, #4132

Lawyer Regulation | Fort Lauderdale

Minimum starting salary $44,033.62 with an excellent benefits package including employer paid pension contribution | Employees of The Florida Bar are eligible to apply for the Public Service Loan Forgiveness Program (PSLF).  

Summary function: This is highly responsible work performing a variety of duties by providing administrative and secretarial assistance to bar counsels.

Required minimum education: High School Diploma (or its equivalency).

Required minimum professional work experience: Five (5) years of progressively responsible secretarial experience.

Essential Duties and Responsibilities: 

-Maintains and monitors disciplinary files in the case management system (imports emails, checks scanned documents, updates data, maintains tickling deadlines, etc.)

-Types and finalizes drafted pleadings, correspondence, meeting minutes and agendas.

-Coordinates monthly grievance committee meetings, maintains member lists, assists committee members, and posts files to GC web page.

-Maintains bar counsels’ calendars, coordinates meetings, depositions and hearings, and accurately updates calendar daily.

-Answers telephone and makes case notes in the case management system regarding call.

-Receives and scans incoming mail into case management system. Prepares outgoing mail.

-Handles public record requests in GovQA.

-Prepares bar counsels’ travel requests and expense reports.

-Other duties as assigned (including but not limited to adding paper to and changing toner in equipment, redacting confidential information, etc.).

Knowledge:

- Correct spelling, punctuation and grammar

- Standard business formats and styles

- Adobe Acrobat

- Legal terminology

- Style and format of legal pleadings

- Office procedures and practices

-Computers, printers, facsimile machines, copiers, scanners and postage meter. 

 Skills:

- MS Word

- MS Office (Outlook, Word and Excel)

- Use of personal computer