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Summary:

The incumbent in this position will be responsible for working directly with the community; assisting individuals in filling out applications for multiple programs included but not limited to: Supplemental Nutrition Program (SNAP), Medicaid, Medicare, Temporary Assistance for Needy Families (TANF); participate in special projects; recruit, and train volunteers at Food Bank facility; perform Job Readiness Training; advocate for consumers in the workforce to promote successful relationships between employers and employees; travel between various locations. In addition, this individual will perform other duties as assigned by management.

The ideal candidate will be proficient in the above listed skills with customer service experience preferably in the public sector, (non-profit is preferred). Upholding a high level of professionalism while interacting with the public is required.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or ability required. (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). Those duties essential to this position in addition to those listed above are as follows: must be able to lift up to 25 lbs.; mobility-required to stand or sit for long periods; frequently walk, lift, bend, crouch. Hours are primarily weekdays with occasional evening work and rotating weekends.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty to a satisfactory standard.

Education/Experience:

High School Diploma or GED plus a minimum of six months of work directly related to experience in customer service (preferred w/knowledge of state and federal programs). Have basic knowledge of computer skills (Microsoft Word, Excel, and Gmail). A valid TXDL/driving record acceptable to agency liability carrier is required for this position. Reliable transportation is a must.

Other Requirements:

TB Test documentation within the last four years

Physical Demands

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand, climb, or balance and stoop, kneel, crouch, and crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Language Skills

Ability to effectively present information and respond to questions from groups of managers,

clients, customers,and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,

common fractions, anddecimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited

standardization exists. Ability to interpret a variety of instructionsfurnished in written, oral, diagram,or schedule form.

Computer Skills

To perform this job successfully, an individual should be proficient in Microsoft Office Suite

and have knowledgeof proprietary software as needed.

Other Skills and Abilities

Bilingual skills a plus.

Supervisory Responsibilities

This position does not have supervisory responsibilities.