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Gm Innovation Center Jobs (NOW HIRING)

GM Financial

Conversation Designer II

Arlington, TX · On-site

Why GM Financial Technology Innovation isn't just a talking point at GM Financial, it's how we ... Contact center and/or customer service experience a plus * Bilingual a plus (English + Spanish ...

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Gm Innovation Center information

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$34K

$65.6K

$100K

How much do gm innovation center jobs pay per year?

As of Jul 12, 2026, the average yearly pay for gm innovation center in the United States is $65,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is the difference between Gm Innovation Center vs Gm Product Development Engineer?

AspectGm Innovation CenterGm Product Development Engineer
CredentialsRelevant engineering degrees, innovation certificationsEngineering degrees, product design certifications
Work EnvironmentResearch labs, innovation hubs, collaborative teamsDesign studios, testing labs, manufacturing settings
Employer & Industry UsageAutomotive R&D, innovation projects at GMProduct design, development, and testing at GM

The Gm Innovation Center focuses on research, new technology development, and innovative solutions within GM, often involving experimental projects and collaboration. In contrast, the Gm Product Development Engineer is primarily responsible for designing, testing, and refining vehicle components and systems. Both roles require engineering expertise but differ in their focus areas and work environments.

What is a GM Innovation Center?

A GM Innovation Center is a specialized facility or team within General Motors (GM) dedicated to researching, developing, and implementing new technologies and processes. These centers focus on driving innovation in areas such as electric vehicles, autonomous driving, connectivity, and advanced manufacturing. The goal of an Innovation Center is to keep GM at the forefront of the automotive industry by fostering creativity, collaboration, and rapid prototyping. Employees at these centers work on cutting-edge projects that shape the future of mobility.

What are some common challenges faced by professionals working at a GM Innovation Center, and how can job seekers prepare for them?

Professionals at a GM Innovation Center often face the challenge of balancing creative, forward-thinking projects with practical business goals and tight development timelines. Collaboration across diverse teams—such as engineering, design, and business strategy—is key, and adapting to rapid changes in technology and project direction is common. To prepare, job seekers should demonstrate strong problem-solving abilities, adaptability, and experience in cross-functional teamwork. Familiarity with agile methodologies and a willingness to continuously learn new skills will help you thrive in this dynamic, fast-paced environment.

What are the key skills and qualifications needed to thrive as a GM Innovation Center professional, and why are they important?

To thrive as a GM Innovation Center professional, you need a strong background in engineering, business development, and innovation management, often supported by a relevant degree and experience in automotive or technology sectors. Familiarity with tools such as CAD software, project management platforms, and advanced data analytics systems is typically required. Strong creative thinking, cross-functional collaboration, and adaptability are essential soft skills to excel in this dynamic environment. These skills enable effective problem-solving, drive technological advancement, and facilitate successful project execution in a rapidly evolving industry.
More about Gm Innovation Center jobs
What cities are hiring for Gm Innovation Center jobs? Cities with the most Gm Innovation Center job openings:
What states have the most Gm Innovation Center jobs? States with the most job openings for Gm Innovation Center jobs include:
What job categories do people searching Gm Innovation Center jobs look for? The top searched job categories for Gm Innovation Center jobs are:
Gm Innovation Center jobs near you
Infographic showing various Gm Innovation Center job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $65,615 per year, or $31.5 per hour.
Contact Center Support Engineer II (Bilingual Spanish)

Contact Center Support Engineer II (Bilingual Spanish)

GM Financial

Arlington, TX • On-site

Full-time

Retirement

Posted 5 days ago

New

GM Financial rating

7.9

Company rating: 7.9 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

66th of 148 rated vehicle equipment hire

Job description


Why GM Financial Technology
Innovation isn't just a talking point at GM Financial, it's how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We're committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.
Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.
Responsibilities
About the role
The Contact Center Engineer II is a mid-level position responsible for performing routine to moderately complex maintenance, support, and development of contact center systems at local and cloud-based sites. This team member works in conjunction with other technical teams, business units, and digital teams during modification, troubleshooting, or repair of cloud-based application systems. The Contact Center Engineer II works directly with engineers or end users to identify system/application issues. This team member has potential to interact with all levels of leadership, technical teams, and external.
In this role you will:
  • Provides intermediate level support to business units specifically in the areas of Contact Center applications (Genesys Cloud)
  • With minimal supervision, coordinate with vendors regarding maintenance, modification, and implementation relating to contact center applications
  • Collaborate with development teams and leadership to troubleshoot technical issues and participate in root cause analysis to identify opportunities to improve the customer engagement solution as well as monitoring and alerting
  • Develop and implement technical solutions to improve contact center solutions, utilizing cloud-native technologies, chatbots, and API-first architectures
  • Maintain technical documentation related to the contact center solutions, utilizing knowledge management tools
  • Research, evaluate, and recommend enhancements and solutions
  • Adhere to and promote compliance to all GMF policies and procedures
  • Promote a cooperative and productive work environment

Qualifications
What makes you an ideal candidate?
  • Intermediate knowledge of CCaaS technology and applications, Genesys Cloud is preferred
  • Intermediate knowledge of Cloud technologies, Azure and AWS
  • Intermediate knowledge of production processes and/or strategies as they pertain to contact center environments
  • Knowledge of best practices in information technology governance and regulatory landscape for financial institutions
  • Knowledge of Agile Methodology and Practices
  • Strong in the use of Microsoft Office software including strong ability to analyze data using Excel for reporting and data mining purposes
  • Strong people skills including the ability to interact with employees at all levels
  • Excellent written and oral communication skills
  • Ability to meet expected delivery dates and the tasks necessary to achieve objectives
  • Must be a self-starter and able to manage the investigations function with minimal supervision
  • Experience with data visualization concepts and tools
  • Good computer skills and conversance in information technology issues
  • Intermediate programming skills: Python, Powershell, SQL, APIs preferred

Experience
  • 2-4 years of experience in designing, developing, deploying, and maintaining contact center solutions required
  • High School Diploma or equivalent required
  • Bachelor's Degree in related field or equivalent work experience preferred

Additional Knowledge and Skills
  • Working effectively within an AI enabled environment:
  • Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
  • Skills in evaluating AI outputs for accuracy, compliance, and bias
  • Experience integrating AI into workflows to improve efficiency or insights
  • Familiarity with AI assisted research, summarization, and content generation
  • Understanding of responsible AI use, including ethics and data protection

AI Skills Preferred
  • Experience with AI assisted software development or automation
  • Knowledge of prompting techniques to improve output quality
  • Awareness of emerging GenAI capabilities and limitations

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility.
Work Life Balance: Hybrid work environment, 2-days a week in office.
NOTE: We are unable to consider candidates who require visa sponsorship for this position
This position is not open to agency submissions

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