Global Operations Manager Jobs in Reston, VA (NOW HIRING)

JOB SUMMARY
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
The Manager, Global Compliance plays a key role in supporting Marriott International's global ethics, compliance, and whistleblower programs. We are looking for a curious, driven, and analytical professional who is excited to learn how a global compliance program operates at scale. This role is a great opportunity for someone early in their career who may not have deep compliance experience but brings strong critical thinking skills, attention to detail, and a willingness to learn.
This role is responsible for supporting the operational management, governance, and continuous improvement of the Global Ethics Case Management System (GECMS), including global triage, case assignment workflows, risk rating standards, and cross-functional coordination with Legal, Internal Audit, Continent Leadership, Human Resources, and other stakeholders. This individual will help manage the intake and review of reported concerns, improve processes, and strengthen how the organization identifies and addresses risk.
This position contributes to enhancements in case management processes, supports compliance with regulatory and ESG reporting requirements, maintains system access controls, and delivers analytics and reporting to senior leaders. The Manager also supports the intake and triage of allegations received through multiple ethics and compliance channels, contributes to global compliance initiatives, and assists with enterprise-level case governance, investigations administration, and process optimization.
The individual in this role must demonstrate exceptional judgment, analytical capability, attention to detail, and the ability to collaborate with cross-functional partners in a fast-moving global environment. This role offers meaningful exposure to senior stakeholders, global operations, and data-driven decision-making-providing a strong foundation for a long-term career in compliance, risk, investigations, or governance.
CANDIDATE PROFILE
Education and Experience
Required

• Bachelor's degree required; preferred fields include Business, Law, Finance, Accounting, Public Policy, Criminal Justice, or another relevant discipline

• 3+ years of professional experience required; experience in compliance, internal audit, legal operations, investigations, risk management, or related fields preferred

Key Skills

• Strong problem-solving skills and a willingness to dig into data and details.

• Curiosity and a desire to learn how global compliance programs work.

• Clear communication skills and comfort collaborating across teams.

• Strong organizational skills and ability to manage multiple priorities.

• A proactive mindset-someone who asks questions, suggests improvements, and takes initiative.

• Experience in consulting (e.g., risk, compliance, audit, or advisory) preferred.

LOCATION

• This position will be based at MI Corporate Headquarters and work a flexible hybrid schedule (3 days/week in office).

CORE WORK ACTIVITIES

• Assist the Director, Global Compliance with triaging cases received to Marriott's whistleblower line, including reviewing allegations, opening cases in Marriott's case management system, assigning investigators to cases, corresponding with individuals raising allegations of potential ethical misconduct, and executing necessary remediation activities.

• Create and maintain global case-handling procedures, risk rating standards, and documentation to ensure consistent and compliant practices.

• Ensure case and system data quality, conduct periodic access reviews, and support enterprise-level data controls.

• Serve as a key point of contact across regions and business disciplines to resolve case-handling questions, align processes, and support issue remediation.

• Contribute to training related to case handling, risk rating, reporting integrity, and compliance processes.

• Review and respond to emails received to designated mailboxes receiving allegations of potential ethical misconduct by Marriott associates.

• Liaise and build relationships with multiple stakeholders, disciplines, and departments to create meeting agendas and presentation materials for global and continent-level fraud committees, Marriott's Audit Committee of the Board of Directors, and meetings with third-party providers.

• Develop and deliver recurring and ad-hoc reporting, dashboards, and analytics for leadership and cross-functional partners. Analyze investigation data and dashboards to identify patterns and trends to determine where there is a need for additional training, resources, and/or technology.

• Assist investigation teams with legal compliance investigations on an as-needed basis.

• Protect highly confidential data in a manner to ensure information arising out of investigations is limited only to the individuals required to be aware of such information.

• Interpret and operationalize requirements related to whistleblower regulations, ESG/CSRD mandates, privacy obligations, and other compliance laws. Partner with Legal, HR, Internal Audit, and other stakeholders to ensure governance processes meet regulatory expectations.

• Initiate whistleblower line quality assurance (QA) tasks on an as-needed basis.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About Us
All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.