Global Operations Manager Jobs in Wisconsin (NOW HIRING)

Description

  (French follows)

Who we are

Priority Worldwide is a fast-growing global freight forwarder committed to operational excellence and sustainability. Environmental responsibility is embedded in our mission, and we actively invest in initiatives that reduce our environmental footprint while fostering a positive, high-performance workplace for our employees.

Position Overview

Priority Worldwide is seeking a dynamic and strategic Operations Manager to help lead our freight forwarding and value-added services division in our Montreal office.

This role will be responsible for overseeing operational, financial, and commercial aspects of the branch, ensuring performance excellence across air, ocean, and domestic transportation services. Reporting to senior leadership, the Operations Manager will drive sales growth, operational efficiency, regulatory compliance, and team development.

The ideal candidate brings extensive experience managing import/export operations, compliance requirements, carrier relationships, consolidators, and domestic transportation providers, while also contributing to business development and customer retention.

This individual will champion continuous improvement, leverage technology and internal systems, and foster a culture of accountability, collaboration, and service excellence.

Basic Duties

• Review, revise and implement all operation processes to ensure the Ultimate Customer Experience 
• Remain up-to-date DG, TSA, FMS, as well as other regulations as required 
• Will need the ability to handle individual shipments (import/export/domestic) as needed 
• Direct active involvement with staff and management to ensure a cohesive work environment
• Ensure staff motivation and provide coaching to enhance their ability and skill level
• Ensure the assigned teams are working effectively, clients are responded to quickly, and established processes are being followed. 
• Manage staff workload and distribution of tasks, including active participation in tasks to ensure timely/accurate completion.
• Ability to assist in the finalization of sales/contracts and fostering strong customer retention.
• Provide and ensure constant compliance with Priority Worldwide' s mission to ensure The Ultimate Customer Experience

Basic Requirements

•  Proven experience leading branch/department-level operations with end-to-end accountability 
• Minimum 7+ years of direct Air & Ocean import/export experience 
• At least 7+ years of department-level or senior management experience with direct responsibility for teams, performance, and operational outcomes 
• Strong track record of operational leadership, team management, and decision-making in a fast-paced freight forwarding environment 
• Bilingual in French and English (required) 
• Strong systems proficiency; CargoWise experience preferred 
• Customs Broker License is a strong asset but not required 
• Must be able to work on-site in the Montreal office 
• Must have valid authorization to work in Canada (no visa sponsorship, relocation support, or remote work available)

Please note: This position is open to candidates currently based in the Greater Montreal Area. A minimum of 7 years of hands-on freight forwarding experience with a freight forwarder is required. Only applicants who meet both criteria will be considered. 

Benefits and Compensation

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons 

• Base Salary: $100,000 - $140,000 CAD (depending on experience)
• Supplemental Benefits Package: Extended Health, Life
• Paid Time Off: 2 Weeks Vacation + 5 Personal Days + up to 3 Volunteer Days
• RRSP & DPSP Retirement Plan

Qui sommes-nous

Priority Worldwide est un transitaire mondial en pleine croissance, engage envers l'excellence operationnelle et la durabilite. La responsabilite environnementale est integree a notre mission et nous investissons activement dans des initiatives visant a reduire notre empreinte environnementale tout en favorisant un environnement de travail positif et performant pour nos employes.

Apercu du poste

 Priority Worldwide est a la recherche d'un(e) gestionnaire des operations dynamique et strategique pour contribuer a la direction de notre division de transit de fret et de services a valeur ajoutee a notre bureau de Montreal. 

Ce poste sera responsable de superviser les aspects operationnels, financiers et commerciaux de la succursale, en assurant l'excellence des performances dans les services de transport aerien, maritime et domestique. Relevant de la haute direction, le/la Gestionnaire des operations stimulera la croissance des ventes, l'efficacite operationnelle, la conformite reglementaire et le developpement des equipes.

Le/la candidat(e) ideal(e) possede une vaste experience dans la gestion des operations d'importation/exportation, des exigences de conformite, des relations avec les transporteurs, des groupages (consolidateurs) et des transporteurs domestiques, tout en contribuant au developpement des affaires et a la fidelisation de la clientele.

Cette personne sera un moteur d'amelioration continue, saura tirer parti des technologies et des systemes internes, et favorisera une culture de responsabilisation, de collaboration et d'excellence du service.

Responsabilites Principales

• Reviser, optimiser et mettre en uvre l'ensemble des processus operationnels afin d'assurer une experience client exceptionnelle
• Maintenir a jour les connaissances relatives aux reglementations DG, TSA, FMS ainsi qu'aux autres exigences applicables
• Etre en mesure de gerer des expeditions individuelles (import/export/domestique) au besoin
• S'impliquer activement aupres du personnel et de la direction afin d'assurer un environnement de travail harmonieux
  Assurer la motivation du personnel et offrir du coaching pour developper leurs competences
• Veiller a ce que les equipes assignees travaillent efficacement, que les clients recoivent des reponses rapides et que les processus etablis soient respectes
• Gerer la charge de travail et la repartition des taches, incluant une participation active afin d'assurer l'exactitude et le respect des delais
• Contribuer a la finalisation des ventes et des contrats et favoriser une forte retention de la clientele
• Veiller au respect constant de la mission de Priority Worldwide afin d'assurer une experience client exceptionnelle

Exigences

• Experience averee dans la gestion complete des operations de succursale avec une responsabilite de bout en bout 
• Minimum de 7+ annees d'experience directe en import/export aerien et maritime 
• Au moins 7+ annees d'experience en gestion de departement ou en gestion de niveau superieur, avec une responsabilite directe sur des equipes, la performance et les resultats operationnels 
• Solide experience en leadership operationnel, gestion d'equipe et prise de decision dans un environnement de transit international dynamique
• Bilingue francais et anglais (obligatoire)  
• Bonne maitrise des systemes; experience de CargoWise souhaitee  
• Permis de courtier en douane est un atout important mais non obligatoire 
• Doit etre en mesure de travailler sur place au bureau de Montreal
• Doit avoir l'autorisation legale de travailler au Canada (aucun parrainage de visa, aide a la relocalisation ou travail a distance disponible) 

Avantages et remuneration

Les conditions de remuneration individuelles sont etablies en fonction de plusieurs facteurs propres a chaque candidat(e), notamment les competences, l'experience, les qualifications et d'autres elements lies au poste.

• Salaire de base : 100 000 $ a 140 000 $ CAD (selon l'experience)
• Avantages sociaux complementaires : assurance sante etendue, assurance vie
• Conges payes : 2 semaines de vacances + 5 journees personnelles + jusqu'a 3 journees de benevolat
• Regime d'epargne-retraite (REER) et regime de participation differee aux benefices (RPDB) 

Requirements

Priority Worldwide is an equal opportunity employer committed to fostering a fair and inclusive workplace. If you're excited about logistics, sustainability, and most importantly, selling innovative solutions and building lasting business relationships, we'd love to hear from you. Apply today and take the next step in your sales career with our dynamic, growth-oriented team!