Entry Level Global Operations Center Technician Position Summary As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time ...
Entry Level Global Operations Center Technician Position Summary As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time ...
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Global Entry Level information
See salary details
$20.5K - $29.5K
12% of jobs
$33.9K is the 25th percentile. Wages below this are outliers.
$29.5K - $38.5K
27% of jobs
The median wage is $41.6K / yr.
$38.5K - $47.5K
32% of jobs
$49.8K is the 75th percentile. Wages above this are outliers.
$47.5K - $56.5K
16% of jobs
$56.5K - $65.5K
5% of jobs
$65.5K - $74.5K
2% of jobs
$74.5K - $83.5K
2% of jobs
$83.5K - $92.5K
1% of jobs
$92.5K - $101.5K
1% of jobs
$101.5K - $110.5K
1% of jobs
$110.5K - $119.5K
0% of jobs
$20.5K
$51.1K
$119.5K
How much do global entry level jobs pay per year?
What are Global Entry Level jobs?
What types of projects and responsibilities can I expect as a Global Entry Level hire?
What are the key skills and qualifications needed to thrive in a global entry-level position, and why are they important?
What is the difference between Global Entry Level vs Customer Service Representative?
| Aspect | Global Entry Level | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may require basic certifications | High school diploma or equivalent; customer service training often preferred |
| Work Environment | Airports, government facilities, travel-related settings | Call centers, retail stores, corporate offices |
| Employer & Industry Usage | Government agencies, travel industry, airports | Retail, telecommunications, hospitality, corporate sectors |
| Common Search & Comparison Intent | Understanding entry requirements and job scope | Exploring customer service roles and responsibilities |
Global Entry Level positions typically involve travel and security-related environments, requiring basic credentials and offering roles in government or travel sectors. Customer Service Representatives focus on assisting customers across various industries, often in retail or call centers. While both roles require strong communication skills, their work settings and industry focus differ significantly.
Full-time
Posted 13 days ago
Epic Systems rating
8.7
Based on 63 frontline employees who took The Breakroom Quiz
38th of 186 rated software companies
Job description
Position Summary
As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.
Live affordably in a city known for its rising tech talent.
Epic is located just outside Madison, Wisconsin , the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).
More than just important work.
Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they're prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you'll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.
We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at https://careers.epic.com/EEO .
Requirements
- Experience in security operations, emergency response, or a related high-volume field preferred
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
- Openness to 2nd and 3rd shift, as well as weekend days
- COVID-19 vaccination
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