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Genesys Jobs in Indiana (NOW HIRING)

Senior CE Data Engineer

Indianapolis, IN · On-site

$101K - $137K/yr

Implement the identity crosswalk and PHI classification logic defined by the CE Architect (Reltio MDM, Auth0/Passport, Datavant tokens, Scriptly, Genesys, Prescryptive, Transcend), safeguarding merge ...

CE Data Architect

Indianapolis, IN · On-site

$61 - $78.50/hr

Model the CE identity and crosswalk layer spanning Reltio MDM, Auth0/Passport, Datavant tokens, Scriptly, Genesys, Prescryptive, and Transcend - defining authoritative-anchor logic and safeguarding ...

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How much do genesys jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for genesys in Indiana is $49.97, according to ZipRecruiter salary data. Most workers in this role earn between $38.89 and $59.71 per hour, depending on experience, location, and employer.

What is a Genesys?

A Genesys job typically involves working with Genesys software, which provides customer experience and contact center solutions. Roles can range from development, implementation, and support to administration and optimization of Genesys platforms. Professionals in this field often configure and manage customer engagement solutions, ensuring seamless communication across various channels. Common positions include Genesys Engineer, Consultant, and Support Specialist, requiring expertise in VoIP, cloud solutions, and automation tools.

What are the typical daily responsibilities of a Genesys professional in an enterprise contact center environment?

Genesys professionals typically spend their days configuring and managing the Genesys Cloud platform, troubleshooting system issues, implementing new features or integrations, and providing support to end users or contact center agents. Collaboration with IT teams, business analysts, and customer service managers is common to ensure solutions align with organizational goals and improve customer interactions. They may also participate in regular meetings to gather feedback, plan system enhancements, and stay updated on new Genesys releases. Staying proactive in monitoring system performance and resolving incidents helps ensure a seamless customer experience.

What are the key skills and qualifications needed to thrive in the Genesys position, and why are they important?

To thrive in a Genesys role, expertise in contact center technology, telephony systems, and customer engagement solutions is required, often supported by degrees in computer science or related fields. Familiarity with the Genesys Cloud platform, scripting languages (such as JavaScript or Python), and certifications like Genesys Certified Professional are highly valued. Strong communication, problem-solving abilities, and a customer-focused mindset set candidates apart. These skills enable professionals to design, implement, and support complex customer experience solutions crucial for business success.

What jobs are typically at Genesys?

Genesys offers a variety of jobs including software engineers, customer support specialists, sales representatives, project managers, and technical consultants. These roles often require skills in cloud computing, customer experience platforms, and proficiency with tools like CRM and contact center software. Positions may also involve collaboration across teams and adherence to industry certifications depending on the role.

What are the most commonly searched types of Genesys jobs in Indiana?

The most popular types of Genesys jobs in Indiana are:

What are popular job titles related to Genesys jobs in Indiana?

For Genesys jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Genesys jobs in Indiana look for?

The top searched job categories for Genesys jobs in Indiana are:

What cities in Indiana are hiring for Genesys jobs?

Cities in Indiana with the most Genesys job openings:

Infographic showing various Genesys job openings in Indiana as of August 2026, with employment types broken down into 49% Full Time, and 51% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $103,929 per year, or $50 per hour.

$132 - $194/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New


Job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.


Organization Overview

Lilly CIA powers the enterprise with governed, AI-ready data products, a converged semantic layer, and the identity and policy infrastructure behind Lilly’s digital experiences. Within CIA, the LillyDirect Covered Entity (CE) Pharmacy pod builds and operates the data platform that sits inside the pharmacy’s covered-entity trust boundary — handling identified PHI under HIPAA with strict isolation from parent-side systems. This role anchors the architecture of that platform.

Position Summary

The CE Data Architect owns the end-to-end data architecture for the CE Pharmacy platform within the covered-entity boundary: the canonical data models, the medallion/lakehouse structure, the identity crosswalk, PHI classification, data contracts, and the isolation controls that keep identified PHI from crossing to parent-side systems without tokenization. This is a governance-first, evidence-based role that translates regulatory and privacy constraints into durable, load-bearing architecture — partnering closely with stewardship, policy-as-code, and engineering to ensure the platform is compliant, auditable, and built to scale.

Key Responsibilities
  • Own the canonical CE data architecture— conceptual, logical, and physical models across the Databricks / Unity Catalog medallion (bronze ? silver ? gold), scoped entirely within the CE trust boundary.
  • Model the CE identity and crosswalk layerspanning Reltio MDM, Auth0/Passport, Datavant tokens, Scriptly, Genesys, Prescryptive, and Transcend — defining authoritative-anchor logic and safeguarding merge/split integrity.
  • Author and steward data contracts(ODCS) for CE data products, defining schema, quality, freshness/SLA, and lineage expectations between producers and consumers.
  • Codify PHI data classificationacross the 300-field registry and ensure row/column-level security, masking, and tokenization boundaries are enforced architecturally — not merely documented.
  • Design the CE isolation modelthat prevents identified PHI from crossing to parent-side systems without Datavant tokenization; partner with the Policy-as-Code Engineer to render architectural intent as OPA/Rego.
  • Establish reference architecture and patternsso Analytics Engineers and Data Engineers build CE data products consistently and to standard.
  • Define lineage, cataloging, and metadata strategyfor CE, ensuring end-to-end traceability that supports audit readiness and incident response.
  • Provide architectural review and gatekeepingfor new CE data flows, integrations, and AI/agent consumption paths.
  • Partner across governance and platform— HIPAA governance, Privacy, Legal/DLO, and platform owners (PPH) — to keep the architecture compliant and defensible.
  • Enable Skill and agent development— architect the data contracts, reference patterns, and guardrails that let Applied-AI / Agent Engineers build CE Skills and agents against governed data, so PHI classification and consent travel with the data into agentic consumption.
  • Supply CI/CD patterns for data, policy, and agent artifacts— define and standardize the pipelines (Azure DevOps, Git-based promotion across dev ? test ? prod) that version and ship models, ODCS contracts, OPA/Rego policies, Skills, and agents within the CE boundary.
Basic Requirements
  • Bachelor’s degree in Computer Science, Information Systems, Data Engineering, or a related field.
  • 5+ years of experience in data architecture and/or data engineering, including enterprise-scale delivery.
  • SQL and hands‑on Databricks / Unity Catalog fluency (notebooks, Delta, catalog/schema/grants).
  • Qualified applicants must be authorized to work in the United States on a full‑time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F‑1 CPT, F‑1 OPT, F‑1 STEM OPT, J‑1, H‑1B, TN, O‑1, E‑3, H‑1B1, or L‑1.
Additional Skills / Preferences
  • Proficiency with Git‑based CI/CD workflows (Azure DevOps or equivalent) for versioned data, contract, and policy artifacts.
  • Demonstrated experience designing lakehouse / medallion architectures (Databricks, Unity Catalog, Delta).
  • Hands‑on data modeling across conceptual, logical, and physical layers, including canonical/converged and dimensional modeling.
  • Experience with MDM / identity resolution (Reltio or comparable) and cross‑system identifier crosswalks.
  • Working knowledge of data governance, classification, and access control (RBAC/ABAC, row‑and column‑level security).
  • Experience in regulated or healthcare data environments; familiarity with HIPAA, PHI handling, and covered‑entity constructs.
  • Data contract frameworks (ODCS or comparable) and policy‑as‑code (OPA/Rego) awareness.
  • Tokenization / de‑identification patterns (Datavant or comparable).
  • Pharmacy or patient data flows and consent platforms (Transcend / Cassie).
  • Ability to translate architecture clearly for legal, compliance, and engineering audiences.
  • Cloud/data architecture certifications (AWS, Databricks).
  • Python / PySpark and transformation‑as‑code (dbt) for reference pipelines, with a test framework (pytest, DLT / Great Expectations).
  • Infrastructure‑as‑code (Terraform) for provisioning Unity Catalog, grants, and the CE isolation boundary.
  • Experience architecting or building AI Skills and agents and operationalizing them through CI/CD.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.


Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.


Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).


Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$132,000 - $193,600

Full‑time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company‑sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well‑being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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