S., providing enhanced IT consulting and engineering solution services for past 16 years. Saxon ... Technology Lead - Genesys Location : Dallas, TX Full time Permanent Role (FTE) Description: Skill ...
S., providing enhanced IT consulting and engineering solution services for past 16 years. Saxon ... Technology Lead - Genesys Location : Dallas, TX Full time Permanent Role (FTE) Description: Skill ...
... Engineering on AI product design, implementation considerations, and customer-driven enhancements. * Support partners in influencing CIO/CTO-level stakeholders and position Genesys as integral to an ...
... Engineering on AI product design, implementation considerations, and customer-driven enhancements. * Support partners in influencing CIO/CTO-level stakeholders and position Genesys as integral to an ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Quick apply
Genesys Cloud Architect
Texas City, TX · Remote
$55.50 - $70.75/hr
Guide and mentor engineering teams, ensuring best practices and architectural standards are ... Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation ...
Genesys Cloud Consulting
Austin, TX · On-site
$55.25 - $73.75/hr
... engineering teams to drive execution and resolve blockers. • Lead the migration of existing contact center platforms to Genesys Cloud CCaaS. • Oversee data migration, workflows, call routing, and ...
Genesys Cloud Consulting
Austin, TX · On-site
$55.25 - $73.75/hr
... engineering teams to drive execution and resolve blockers. • Lead the migration of existing contact center platforms to Genesys Cloud CCaaS. • Oversee data migration, workflows, call routing, and ...
Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or ... Genesys Cloud CCaaS expertise is required (must-have) . * Strong background in contact center ...
Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or ... Genesys Cloud CCaaS expertise is required (must-have) . * Strong background in contact center ...
IVR, Genesys, Java, Telephony, SQL, UNIX, Windows, Oracle
IVR, Genesys, Java, Telephony, SQL, UNIX, Windows, Oracle
Senior Cloud Solutions Engineer - Contact Center
Dallas, TX · On-site
$54.75 - $70.50/hr
This role plays a critical hands on engineering leadership role in advancing large scale ... Collaborate closely with platform vendors (Google, Genesys, and others) to resolve complex ...
Senior Cloud Solutions Engineer - Contact Center
Dallas, TX · On-site
$54.75 - $70.50/hr
This role plays a critical hands on engineering leadership role in advancing large scale ... Collaborate closely with platform vendors (Google, Genesys, and others) to resolve complex ...
Senior Cloud Solutions Engineer - Contact Center
Dallas, TX · On-site
$54.75 - $70.50/hr
This role plays a critical hands on engineering leadership role in advancing large scale ... Collaborate closely with platform vendors (Google, Genesys, and others) to resolve complex ...
Senior Cloud Solutions Engineer - Contact Center
Dallas, TX · On-site
$54.75 - $70.50/hr
This role plays a critical hands on engineering leadership role in advancing large scale ... Collaborate closely with platform vendors (Google, Genesys, and others) to resolve complex ...
Senior Cloud Solutions Engineer - Contact Center
Dallas, TX · On-site
$54.75 - $70.50/hr
This role plays a critical hands on engineering leadership role in advancing large scale ... Collaborate closely with platform vendors (Google, Genesys, and others) to resolve complex ...
Senior Cloud Solutions Engineer - Contact Center
Dallas, TX · On-site
$54.75 - $70.50/hr
This role plays a critical hands on engineering leadership role in advancing large scale ... Collaborate closely with platform vendors (Google, Genesys, and others) to resolve complex ...
Expert in Genesys Cloud basic & advanced AI features promoting AI enablement, automated deployments utilizing CI/CD with Azure DevOps pipelines & terraform promoting CX as a Code. * Familiar with ...
Expert in Genesys Cloud basic & advanced AI features promoting AI enablement, automated deployments utilizing CI/CD with Azure DevOps pipelines & terraform promoting CX as a Code. * Familiar with ...
We are seeking three WEM AQM Prompt Engineers to join this new capability team. These roles sit at ... Genesys, you already think and work the way this role requires. Why Your Speech Analytics ...
Quick apply
We are seeking three WEM AQM Prompt Engineers to join this new capability team. These roles sit at ... Genesys, you already think and work the way this role requires. Why Your Speech Analytics ...
Software Engineer Principal
Dallas, TX · On-site
$133K - $179K/yr
Lead integrations with key platforms, including: oContact Center Platforms (Genesys, Avaya ... Mentor engineers, architects, and technical leaders while promoting engineering excellence and ...
Software Engineer Principal
Dallas, TX · On-site
$133K - $179K/yr
Lead integrations with key platforms, including: oContact Center Platforms (Genesys, Avaya ... Mentor engineers, architects, and technical leaders while promoting engineering excellence and ...
Senior WEM AQM Prompt Engineer
$103K - $142K/yr
If you have spent a significant portion of your career building sophisticated Speech Analytics programs in Verint, NICE, or Genesys -- and you have developed serious prompt engineering skills ...
Quick apply
Senior WEM AQM Prompt Engineer
$103K - $142K/yr
If you have spent a significant portion of your career building sophisticated Speech Analytics programs in Verint, NICE, or Genesys -- and you have developed serious prompt engineering skills ...
Lead Salesforce Developer
Coppell, TX · On-site
$51.25 - $67.75/hr
Salesforce Developer (2 Positions) Location: Coppell, TX (Hybrid) Senior Salesforce Developer ... Experience with Guidewire, Genesys, MuleSoft, or contact center integrations
Quick apply
Lead Salesforce Developer
Coppell, TX · On-site
$51.25 - $67.75/hr
Salesforce Developer (2 Positions) Location: Coppell, TX (Hybrid) Senior Salesforce Developer ... Experience with Guidewire, Genesys, MuleSoft, or contact center integrations
Strong familiarity with ADS, Genesys or other RF simulation tools * Familiarity with MatLAb and ... Microcontroller programming experience in C, C++ * Experience with RF board-level and system design.
Strong familiarity with ADS, Genesys or other RF simulation tools * Familiarity with MatLAb and ... Microcontroller programming experience in C, C++ * Experience with RF board-level and system design.
RF Design Engineer
Richardson, TX · On-site
$100K - $110K/yr
Strong familiarity with ADS, Genesys or other RF simulation tools * Familiarity with MatLAb and ... Microcontroller programming experience in C, C++ * Experience with RF board-level and system design.
RF Design Engineer
Richardson, TX · On-site
$100K - $110K/yr
Strong familiarity with ADS, Genesys or other RF simulation tools * Familiarity with MatLAb and ... Microcontroller programming experience in C, C++ * Experience with RF board-level and system design.
RF Design Engineer
Richardson, TX · On-site
$100K - $110K/yr
Ability to perform analysis and modeling within Genesys.Understanding and experience with ... Preferred QualificationsMaster of Science in Electrical Engineering (MSEE)Five or more years ...
Quick apply
RF Design Engineer
Richardson, TX · On-site
$100K - $110K/yr
Ability to perform analysis and modeling within Genesys.Understanding and experience with ... Preferred QualificationsMaster of Science in Electrical Engineering (MSEE)Five or more years ...
Intermediate knowledge of CCaaS technology and applications, Genesys Cloud is preferred ... Intermediate programming skills: Python, Powershell, SQL, APIs preferred Experience * 2-4 years of ...
Intermediate knowledge of CCaaS technology and applications, Genesys Cloud is preferred ... Intermediate programming skills: Python, Powershell, SQL, APIs preferred Experience * 2-4 years of ...
Genesys Engineer information
What are the key skills and qualifications needed to thrive as a Genesys engineer?
To thrive as a Genesys Engineer, you need strong experience in contact center technologies, VoIP infrastructure, and a solid grasp of computer networks, often supported by a relevant degree in IT or engineering. Familiarity with Genesys platforms (such as PureConnect, PureEngage, or Cloud), scripting languages, and certifications like Genesys Certified Professional are highly valued. Problem-solving abilities, effective communication, and teamwork are important soft skills in this position. These competencies are crucial for successfully designing, implementing, and maintaining contact center solutions that support seamless customer experiences.
What is a Genesys engineer?
A Genesys Engineer is responsible for designing, implementing, and maintaining the Genesys Contact Center platform to optimize customer interactions. They configure and troubleshoot Genesys Cloud, Engage, or PureConnect solutions, ensuring seamless communication across voice, chat, email, and other channels. Their role involves integrating the platform with third-party systems, scripting call flows, and monitoring system performance. Additionally, they collaborate with cross-functional teams to enhance customer experience and support operational goals.
What are some common challenges Genesys engineers face in their daily work?
Genesys Engineers often encounter challenges such as integrating complex contact center systems with a variety of third-party applications and ensuring minimal downtime during updates or migrations. They may also need to troubleshoot intricate configuration issues, optimize system performance, and adapt quickly to evolving business requirements. Close collaboration with IT, operations, and customer support teams is typical, requiring both technical acumen and strong interpersonal skills. Successfully navigating these challenges enables Genesys Engineers to deliver reliable and scalable solutions that support effective customer service operations.
What are the most commonly searched types of Genesys Engineer jobs in Texas? The most popular types of Genesys Engineer jobs in Texas are:
What are popular job titles related to Genesys Engineer jobs in Texas? For Genesys Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Genesys Engineer jobs in Texas look for? The top searched job categories for Genesys Engineer jobs in Texas are:
What cities in Texas are hiring for Genesys Engineer jobs? Cities in Texas with the most Genesys Engineer job openings:
Job description
Company Description
Saxon Global is one of the fastest growing Inc. 500 Companies in the U.S., providing enhanced IT consulting and engineering solution services for past 16 years. Saxon Global specializes in Business Intelligence, Mobility, Big Data & Cloud and provides IT tools and services to help organizations across industry verticals such as Financial Services, Retail, Telecom, Healthcare, Banking and Media Entertainment for their continued growth.
Job Description
Hi,.
Please go through the job description and let me know if you are interested in the same.
Please reply with your updated resume and expected compensation.Â
Feel free to contact me on 972-499-6321 for more information.
Title : Technology Lead - Genesys
Location : Dallas, TX
Full time Permanent Role (FTE)
Description:
Skill set : Contact Center Products/Utilities ,Genesys,Supply Chain Management ,Genesys,XML Technologies ,VXML
At least 4 years of experience with Information Technology
Preferred :
At least 4 years of experience in GVP (Genesys Voice Portal) development
At least 3 years of experience in JAVA, J2EE development
Experience in Avaya, VXML technology and SQL is a Plus.
Exposure to Routing Strategies like IRD, ORS is a Plus.
At least 3 years of experience in Software Development and Designing.
Ability to work in team in diverse/ multiple stakeholder environment
Experience and desire to work in a Global delivery environment
Communication and Analytical skills
 Regards
SantoshÂ
D:972-499-6321 & Desk: 9723631009 ext 362
Qualifications
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Saxon global
Sourced by ZipRecruiter
Saxon Global is a leading IT consulting and staffing company based in Irving, Texas. The company operates in the technology services industry and has been providing unparalleled services to its clients for over a decade. Saxon Global specializes in app development, business intelligence (BI), and data integration services. Established in 2007, the company was founded on the principle of harnessing the power of data and technology to drive business success. With their focus on innovation, quality, and superior service, Saxon Global aims to help businesses achieve their goals with significantly increased efficiency and effectiveness.
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
Irving, TX, US
Year founded
2000