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General Store Manager Jobs in Springfield, MA (NOW HIRING)

Dairy Queen

General Store Manager

Glastonbury, CT · On-site

General Store Manager You are applying for a job with a franchisee of the Dairy Queen ® system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent ...

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General Store Manager information

See Springfield, MA salary details

$27.9K

$59.8K

$86.2K

How much do general store manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for general store manager in Springfield, MA is $59,783.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $72,700.00 per year, depending on experience, location, and employer.

What does a general store manager do?

A General Store Manager oversees the daily operations of a retail store, ensuring that sales goals are met, customers are satisfied, and staff are managed effectively. They handle tasks such as hiring and training employees, managing inventory, setting schedules, and implementing company policies. General Store Managers also analyze sales data, address customer concerns, and work to create a positive shopping environment. Their role is crucial in maintaining the store’s profitability and reputation.

What are the key skills and qualifications needed to thrive as a general store manager?

To excel as a General Store Manager, you need strong leadership, retail operations knowledge, inventory management, and a background in business or retail, often supported by relevant experience or a degree. Familiarity with point-of-sale (POS) systems, scheduling software, and inventory management tools is typically required. Outstanding communication, problem-solving, and organizational abilities are vital soft skills for motivating teams and handling customer concerns. These skills are crucial for ensuring efficient store operations, high customer satisfaction, and achieving business goals.

What are some common challenges faced by general store managers, and how can they effectively address them?

General Store Managers often encounter challenges such as managing diverse teams, maintaining inventory accuracy, and ensuring high levels of customer satisfaction. Balancing administrative duties with on-the-floor leadership requires strong organizational and communication skills. Effective General Store Managers prioritize clear delegation, regular team training, and proactive problem-solving to keep operations running smoothly. By fostering a positive work environment and staying adaptable to changing customer needs, they can overcome these challenges and drive store success.

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For General Store Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching General Store Manager jobs in Springfield, MA look for?

The top searched job categories for General Store Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for General Store Manager jobs?

Cities near Springfield, MA with the most General Store Manager job openings:

General Store Manager jobs near you
Infographic showing various General Store Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $59,783 per year, or $28.7 per hour.

General Store Manager

Glastonbury, CT • On-site

Cassetta Management Group LLC
See more jobs at Cassetta Management Group LLCexternal

Full-time

Re-posted 27 days ago

Job description

General Store Manager

You are applying for a job with a franchisee of the Dairy Queen system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners. The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions.

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans. If you are a management professional who is looking take on a fun and rewarding new challenge, join our team! Our commitment to your continued professional development makes this a great opportunity for you to build a career with us. If you want more out of your career, Dairy Queen is the right place!


Job Functions:


  • Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
  • Enthusiastically greet and welcome fans to the Dairy Queen brand
  • Strive to exceed fan expectations and deliver fan first service through timely and quality service
  • Develop the restaurant's business plan by working with the owner and manage restaurant profit & loss to optimize sales and profit
  • Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
  • Hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team
  • Create and maintain a positive, safe, clean, and inviting environment for fans and team members
  • Ensure that Food Safety is the top training priority in store operations; role model and enforce safe food handling practices
  • Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
  • Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
  • Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
  • Attract new Fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs, identifying and evaluating local competitors' store marketing, evaluating program results, identifying and tracking changing consumer demands
  • At all times exhibit a genuine passion for excellence
  • Perform other duties as assigned by management


Requirements:


  • Minimum 3-5 years of restaurant management experience, with responsibility for restaurant profit and loss; previous quick service restaurant experience strongly preferred.
  • High School diploma or equivalent
  • Strong hospitality and customer service skills
  • Proven track record of effectively managing COGS and labor
  • Strong knowledge and application of safe food handling practices
  • Must be ServSafe certifiable
  • Excellent track record of coaching and developing employees
  • Work well under pressure packed situations while maintaining a great attitude
  • Comfortable standing for entire shift and able to lift 50 pounds
  • Ability to work in and out of different temperature ranges.
  • Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.
  • Exhibit good manners, proper personal hygiene, and promptness
  • Have fun and maintain a positive attitude at all times!

Apply