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Deloitte's Global Business Services (GBS) team serves as a trusted advisor and thought partner to CFOs, CAOs, and other senior executives focused on captive and outsourced operations. We leverage Deloitte's capabilities, assets, and insights to help clients modernize enterprise functions-including Finance, HR, Technology, Procurement, and other back-office and core business functions-to improve financial and operational performance, manage risk, enable change, and increase strategic value.

As GBS and Global Capability Center organizations evolve beyond traditional cost-efficiency models, they are becoming enterprise platforms for AI-enabled decision-making, resilience, innovation, and growth. Our work helps clients design operating models that combine people, intelligent automation, data, and AI to deliver sustainable business outcomes.

We are seeking an experienced Senior Manager to join our Global Business Services team. The ideal candidate will bring deep experience in multi-functional GBS operations, operating model design, technology-enabled transformation, and large-scale change execution, along with a strong understanding of how generative AI, agentic AI, and intelligent automation are reshaping service delivery. In this role, you will lead strategic transformation programs, design governance structures for AI-enabled environments, implement new capabilities at scale, and help clients optimize functional processes through leading and emerging technologies.

Recruiting for this role ends on 12/31/2026.

Work You'll Do

As a GBS Strategy Senior Manager, you will lead large, complex engagements for some of the world's leading organizations. You will oversee the strategy, design, and implementation of business and technology solutions that improve operational effectiveness, reduce costs, enhance organizational agility, and enable AI-supported service delivery.

You will help clients transform service delivery models, simplify and standardize operations, and drive value creation across core business functions. You will also help clients assess where work should be performed by people, automation, or AI agents; define appropriate human oversight and escalation points; and translate AI opportunities into practical operating model, workforce, governance, and implementation decisions.

In this role, you will:

• Lead GBS transformation engagements spanning strategy, operating model design, governance, technology enablement, and implementation.
• Develop and refine proposed solutions, presentation materials, economic models, and business cases for client opportunities.
• Lead pursuits and support business development activities, including client sales presentations.
• Align GBS strategies with broader enterprise objectives across senior client stakeholders.
• Oversee the evaluation and implementation of business initiatives and enabling technologies within the GBS framework.
• Advise clients on AI-enabled GBS strategies, operating models, and transformation roadmaps.
• Lead the identification, prioritization, and business-case development of generative AI, agentic AI, and intelligent automation opportunities across GBS functions.
• Design human-AI workflows that clarify where people, automation, and AI agents perform, monitor, approve, or escalate work.
• Help clients move from isolated automation pilots to scaled and orchestrated AI capabilities across GBS pillars.
• Establish practical governance, risk, control, and oversight approaches for the responsible use of AI in shared services and GCC environments.
• Design and implement operating model structures and governance frameworks for GBS organizations.
• Advise clients on governance processes and continuous improvement opportunities.
• Oversee the design of internal customer service models, including workflow technologies, intelligent automation, omni-channel solutions, and persona-based service experiences.
• Lead current-state process assessments and future-state process design to improve efficiency, cost, quality, and service delivery.
• Guide the use of AI, automation, analytics, workflow, and enterprise platforms to enable streamlined and scalable processes.
• Evaluate workforce implications of AI adoption and guide role redesign, reskilling, communications, training, and change management activities.
• Guide the development of business cases, strategic storyboards, executive-ready presentations, and supporting materials.
• Lead change management efforts supporting the implementation of new processes, technologies, AI-enabled capabilities, and organizational models.
• Collaborate with Deloitte teams across the US, US-India, and global member firms to deliver integrated client solutions.
• Oversee multiple project teams and ensure the quality, consistency, and impact of deliverables across large engagements.
• Contribute to the evolution of Deloitte's GBS Strategy offerings through insights, solution development, and practice-building initiatives.
• Help clients and colleagues build fluency in effective AI-enabled GBS operating models and the transition from automation pilots to embedded operations.

The Team

Deloitte's Global Business Services offering specializes in transforming corporate functions through centralized, optimized, and technology-enabled service delivery models. We help clients design, implement, and govern processes, controls, and policies that support resilient, agile, cost-effective, and increasingly AI-enabled operations aligned to the priorities of CFOs, CAOs, and other enterprise leaders.

Our work includes helping clients integrate ERP, workflow, analytics, intelligent automation, and AI capabilities into scalable GBS and GCC operating models. We support transformation across Finance, HR, Technology, Procurement, Commercial Operations, Legal, and other corporate functions.

Qualifications

Required

• Bachelor's degree from an accredited university.
• 10+ years of relevant consulting experience in a professional services environment, with a large or boutique consulting firm, or as an internal consultant within industry.
• 5+ years of direct people management experience, including leading teams on complex projects.
• Project experience in shared services, outsourcing, offshoring, or back-office functional optimization.
• Experience with service delivery model strategy, design, implementation, and optimization for multi-functional or single-function organizations.
• Demonstrated knowledge of current and emerging applications of generative AI, agentic AI, intelligent automation, and AI-enabled workflow technologies in GBS, shared services, or corporate functions.
• Ability to assess AI use cases, business value, process implications, governance considerations, and workforce impact.
• Strong financial modeling, financial analysis, and business case development experience, including proficiency in Microsoft Excel.
• Experience with data visualization tools such as Tableau or Power BI.
• Familiarity with ServiceNow, Salesforce, or other customer-oriented workflow platforms.
• Strong understanding of ERP functionality and how it enables GBS functions.
• Experience across multiple GBS functional pillars, including HR, IT, Finance, Procurement, Commercial Operations, or Legal.
• Experience developing proposals and supporting client pursuits.
• Experience developing executive-level storyboards, presentations, and supporting materials.
• Strong critical thinking, analytical, and problem-solving skills.
• Excellent interpersonal, team-building, oral, and written communication skills.
• Ability to work effectively in a fast-paced, dynamic, and ambiguous environment and manage multiple priorities.
• Ability to work independently, influence others, and lead diverse, multidisciplinary teams.
• Ability to travel up to 50%, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred

• Experience designing or implementing AI-enabled operating models, agentic workflows, intelligent automation, or enterprise AI solutions at scale.
• Experience with AI maturity assessments, AI adoption roadmaps, AI governance, responsible AI, risk and control frameworks, or human-oversight models.
• Experience translating AI, automation, analytics, or workflow capabilities into process redesign, service delivery, workforce, and operating model improvements.
• Experience with robotic process automation, process improvement methodologies such as Lean or Six Sigma, change management certifications such as Prosci or ADKAR, or business process outsourcing vendor selection.
• MBA or other advanced degree.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $189,200-$372,900

 You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Deloitte's Global Business Services (GBS) team serves as a trusted advisor and thought partner to CFOs, CAOs, and other senior executives focused on captive and outsourced operations. We leverage Deloitte's capabilities, assets, and insights to help clients modernize enterprise functions-including Finance, HR, Technology, Procurement, and other back-office and core business functions-to improve financial and operational performance, manage risk, enable change, and increase strategic value.

As GBS and Global Capability Center organizations evolve beyond traditional cost-efficiency models, they are becoming enterprise platforms for AI-enabled decision-making, resilience, innovation, and growth. Our work helps clients design operating models that combine people, intelligent automation, data, and AI to deliver sustainable business outcomes.

We are seeking an experienced Senior Manager to join our Global Business Services team. The ideal candidate will bring deep experience in multi-functional GBS operations, operating model design, technology-enabled transformation, and large-scale change execution, along with a strong understanding of how generative AI, agentic AI, and intelligent automation are reshaping service delivery. In this role, you will lead strategic transformation programs, design governance structures for AI-enabled environments, implement new capabilities at scale, and help clients optimize functional processes through leading and emerging technologies.

Recruiting for this role ends on 12/31/2026.

Work You'll Do

As a GBS Strategy Senior Manager, you will lead large, complex engagements for some of the world's leading organizations. You will oversee the strategy, design, and implementation of business and technology solutions that improve operational effectiveness, reduce costs, enhance organizational agility, and enable AI-supported service delivery.

You will help clients transform service delivery models, simplify and standardize operations, and drive value creation across core business functions. You will also help clients assess where work should be performed by people, automation, or AI agents; define appropriate human oversight and escalation points; and translate AI opportunities into practical operating model, workforce, governance, and implementation decisions.

In this role, you will:

• Lead GBS transformation engagements spanning strategy, operating model design, governance, technology enablement, and implementation.
• Develop and refine proposed solutions, presentation materials, economic models, and business cases for client opportunities.
• Lead pursuits and support business development activities, including client sales presentations.
• Align GBS strategies with broader enterprise objectives across senior client stakeholders.
• Oversee the evaluation and implementation of business initiatives and enabling technologies within the GBS framework.
• Advise clients on AI-enabled GBS strategies, operating models, and transformation roadmaps.
• Lead the identification, prioritization, and business-case development of generative AI, agentic AI, and intelligent automation opportunities across GBS functions.
• Design human-AI workflows that clarify where people, automation, and AI agents perform, monitor, approve, or escalate work.
• Help clients move from isolated automation pilots to scaled and orchestrated AI capabilities across GBS pillars.
• Establish practical governance, risk, control, and oversight approaches for the responsible use of AI in shared services and GCC environments.
• Design and implement operating model structures and governance frameworks for GBS organizations.
• Advise clients on governance processes and continuous improvement opportunities.
• Oversee the design of internal customer service models, including workflow technologies, intelligent automation, omni-channel solutions, and persona-based service experiences.
• Lead current-state process assessments and future-state process design to improve efficiency, cost, quality, and service delivery.
• Guide the use of AI, automation, analytics, workflow, and enterprise platforms to enable streamlined and scalable processes.
• Evaluate workforce implications of AI adoption and guide role redesign, reskilling, communications, training, and change management activities.
• Guide the development of business cases, strategic storyboards, executive-ready presentations, and supporting materials.
• Lead change management efforts supporting the implementation of new processes, technologies, AI-enabled capabilities, and ...