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Gate Ticket Agent Jobs (NOW HIRING)

G2 Secure Staff, L.L.C.

Operations Agent

Irving, TX · On-site

A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Airline or Contracted Airline Services experience preferably Ticket Agent, Gate Agent, or Ops. 3. Mathematical problem solving ...

Hfecorp

Sandcastle - Guest Experience Agent

Homestead, PA · On-site

$13.50 - $17.25/hr

Sandcastle - Guest Experience Agent Roles & Responsibilities: The Guest Experience Department is ... Guest Experience Agents are responsible for handling transactions at main gate ticket booths ...

Herschend

Sandcastle - Guest Experience Agent

Homestead, PA · On-site

$13.50 - $17.25/hr

Sandcastle - Guest Experience Agent Roles & Responsibilities: The Guest Experience Department is ... Guest Experience Agents are responsible for handling transactions at main gate ticket booths ...

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Gate Ticket Agent information

How does a Gate Ticket Agent handle high passenger volumes during peak travel times?

During peak travel periods, Gate Ticket Agents are expected to efficiently manage large crowds while maintaining excellent customer service. They often coordinate closely with other agents and supervisors to streamline boarding processes, quickly resolve ticketing or seating issues, and communicate flight updates to passengers. Staying organized, calm under pressure, and adaptable to last-minute changes are crucial skills for handling these busy situations successfully. Teamwork and clear communication are essential to ensure a smooth boarding experience for everyone involved.

What are the key skills and qualifications needed to thrive as a Gate Ticket Agent, and why are they important?

To thrive as a Gate Ticket Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and security protocols is important for efficiently processing passengers. Excellent communication, patience, and the ability to stay calm under pressure help you effectively assist travelers and resolve issues. These skills ensure smooth boarding processes, enhance passenger satisfaction, and maintain security standards at the gate.

What are Gate Ticket Agents?

Gate Ticket Agents are airline employees responsible for assisting passengers at the boarding gate area of airports. Their duties include checking boarding passes, verifying identification, managing standby lists, answering passenger questions, and facilitating the boarding process. They also help resolve seat assignments, handle last-minute ticketing issues, and coordinate with flight crews to ensure timely departures. Gate Ticket Agents play a crucial role in providing customer service and maintaining the efficiency and safety of boarding procedures.

What is the difference between Gate Ticket Agent vs Ticketing Clerk?

AspectGate Ticket AgentTicketing Clerk
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirports, train stations, event venuesTicket offices, transportation hubs, event venues
Employer & IndustryAirlines, transit agencies, event organizersTransportation companies, theaters, sports arenas
Common Search & ComparisonCustomer service, ticketing, travel assistanceTicket sales, customer service, reservations

Both Gate Ticket Agents and Ticketing Clerks handle ticket sales and customer service in transportation and event settings. However, Gate Ticket Agents primarily work at airport or station gates, focusing on boarding and access control, while Ticketing Clerks often work at ticket counters or offices, managing reservations and ticket sales. Understanding these differences helps job seekers find the right role in the transportation and entertainment industries.

More about Gate Ticket Agent jobs
What cities are hiring for Gate Ticket Agent jobs? Cities with the most Gate Ticket Agent job openings:
What states have the most Gate Ticket Agent jobs? States with the most job openings for Gate Ticket Agent jobs include:
What job categories do people searching Gate Ticket Agent jobs look for? The top searched job categories for Gate Ticket Agent jobs are:
Gate Ticket Agent jobs near you
Infographic showing various Gate Ticket Agent job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Customer Service Ticket Agent Level I - PT - Open Availability (44942)

LEHIGH-NORTHAMPTON AIRPORT AUTHORIT

Allentown, PA

$15.25 - $20.50/hr

Other

Posted 16 days ago

Job description

Customer Service Ticket Agent Level I - PT - Open Availability

Lehigh Valley International Airport - Allentown, PA

Overview

Level entry position type part time job shift open availability education level high school diploma / ged travel percentage none category customer service

Description

Lehigh valley airline services department provides ticketing and ground handling services for selected airlines. Customer service ticket agents process reservations, collect fees, handle luggage processing, and perform aircraft boarding functions utilizing computerized systems, perform aircraft deboarding functions including cleaning, and security searches.

Essential functions

  • Process airline reservations, provide flight information, collect reservation & service fees.
  • Handle luggage processing lifting up to 50 pounds repeatedly & 99 pounds with assistance.
  • Process assistant devices (wheelchairs, walkers, scooters, etc.)
  • Handle denied boarding situations, re-accommodate customers, and provide hotel, meal, and ground transportation vouchers when appropriate
  • Perform gate/boarding functions, deplaning functions, aircraft cleaning, and security searches.
  • Assist customers with luggage requiring lifting; push and pull passengers in wheelchairs; and lift passengers onto aisle chairs up to 250 pounds.
  • Lift and/or move up to 50 pounds repeatedly and occasionally up to 99 pounds with assistance.
  • Adhere to all airline, tsa & faa regulations as well as authority policies, procedures, and best practices while upholding safety, security and service.
  • Professionally communicate over a two-way radio, telephone, and email.
  • Must be able to remain on duty during irregular operations.

Additional responsibilities

  • Work collaboratively with other departments to ensure on-time aircraft departures and overall operational efficiency.
  • Promptly report any accidents, injuries, or unsafe conditions to management.
  • Identify and resolve problems in a timely manner, gather and analyze information skillfully, work well in problem solving situations and offer solutions.
  • Handle multiple priorities in a fast-paced environment.
  • Perform effectively under pressure while providing the highest level of customer service.
  • Work independently and exercise sound judgment in fast-changing operational environments.
  • Additional duties as assigned.
Qualifications

Qualifications

  • High school diploma or general equivalency diploma (ged).
  • Previous customer service experience preferred.
  • Pc skills including word, excel, outlook and other applicable computer programs.
  • Strong written, oral, and interpersonal skills.
  • Able to respond to emergency situations as necessary.
  • Able to respond to severe weather conditions.

Must-have requirements

  • Must be at least 18 years old.
  • Must wear uniforms provided (uniforms must be clean and presentable) and personal protective equipment.
  • Must be available to work split shifts, nights, weekends and holidays when required.
  • Successfully pass continual training, security and employment requirements
  • Must possess acceptable english language skills to include speaking, reading, writing and comprehension.
  • Ability to regularly sit, stand, walk, reach with hands and arms, climb, balance; stoop, kneel and crouch or crawl.
  • Must be able to use hands and fingers to type, handle bags, boxes, objects or controls.
  • Vision abilities include, with or without corrective lenses, close, distance, color and peripheral vision, depth perception and the ability to adjust focus.
  • Sufficient auditory ability, with or without audiological devices, to decipher telephone/radio communications, interact with the public and others, and hear alarms, including vehicle and other warning signals.
  • Able to tolerate exposure to noise levels up to 100 decibels at times, hearing protection is provided and optional.
  • Able and willing to work in inclement weather, including extreme cold and warm temperatures.

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