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Gate Ticket Agent Jobs (NOW HIRING)

Menzies Aviation

Lead Passenger Service Agent

Wichita, KS · On-site

$11.25 - $14.25/hr

... ticket counter and gates, verifying passenger documentation, assigning seats, providing gate ... Watch Our Passenger Service Agent Video Here: What you will be doing * Computerized check-in of ...

Menzies Aviation

Lead Passenger Service Agent

Wichita, KS

$11.25 - $14.25/hr

... ticket counter and gates, verifying passenger documentation, assigning seats, providing gate ... Watch Our Passenger Service Agent Video Here: What you will be doing * Computerized check-in of ...

Menzies Aviation

Passenger Service Agent

East Boston, MA · On-site

$20.75/hr

Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats ...

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Gate Ticket Agent information

How does a Gate Ticket Agent handle high passenger volumes during peak travel times?

During peak travel periods, Gate Ticket Agents are expected to efficiently manage large crowds while maintaining excellent customer service. They often coordinate closely with other agents and supervisors to streamline boarding processes, quickly resolve ticketing or seating issues, and communicate flight updates to passengers. Staying organized, calm under pressure, and adaptable to last-minute changes are crucial skills for handling these busy situations successfully. Teamwork and clear communication are essential to ensure a smooth boarding experience for everyone involved.

What are the key skills and qualifications needed to thrive as a Gate Ticket Agent, and why are they important?

To thrive as a Gate Ticket Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and security protocols is important for efficiently processing passengers. Excellent communication, patience, and the ability to stay calm under pressure help you effectively assist travelers and resolve issues. These skills ensure smooth boarding processes, enhance passenger satisfaction, and maintain security standards at the gate.

What are Gate Ticket Agents?

Gate Ticket Agents are airline employees responsible for assisting passengers at the boarding gate area of airports. Their duties include checking boarding passes, verifying identification, managing standby lists, answering passenger questions, and facilitating the boarding process. They also help resolve seat assignments, handle last-minute ticketing issues, and coordinate with flight crews to ensure timely departures. Gate Ticket Agents play a crucial role in providing customer service and maintaining the efficiency and safety of boarding procedures.

What is the difference between Gate Ticket Agent vs Ticketing Clerk?

AspectGate Ticket AgentTicketing Clerk
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirports, train stations, event venuesTicket offices, transportation hubs, event venues
Employer & IndustryAirlines, transit agencies, event organizersTransportation companies, theaters, sports arenas
Common Search & ComparisonCustomer service, ticketing, travel assistanceTicket sales, customer service, reservations

Both Gate Ticket Agents and Ticketing Clerks handle ticket sales and customer service in transportation and event settings. However, Gate Ticket Agents primarily work at airport or station gates, focusing on boarding and access control, while Ticketing Clerks often work at ticket counters or offices, managing reservations and ticket sales. Understanding these differences helps job seekers find the right role in the transportation and entertainment industries.

More about Gate Ticket Agent jobs
What cities are hiring for Gate Ticket Agent jobs? Cities with the most Gate Ticket Agent job openings:
What states have the most Gate Ticket Agent jobs? States with the most job openings for Gate Ticket Agent jobs include:
What job categories do people searching Gate Ticket Agent jobs look for? The top searched job categories for Gate Ticket Agent jobs are:
Gate Ticket Agent jobs near you
Infographic showing various Gate Ticket Agent job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.
Customer Service Agent Full Time

Customer Service Agent Full Time

American Airlines

Charleston, SC • On-site

$19.64/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

American Airlines rating

8.1

Company rating: 8.1 out of 10

Based on 359 frontline employees who took The Breakroom Quiz

6th of 26 rated airlines

Job description

6/4/26
American Airlines in seeking Full Time Customer Service Agent at the Charleston International Airport.
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
If you a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to https://transfer.aa.com and submit a transfer request. This job will continue to be posted until at least 06-11-26. If interested please apply to this date.
Job Description
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.
What you'll do
  • These are the essential functions of the job
    This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
  • Issue, reissue and refund passenger tickets
  • Book, ticket and confirm flight reservations
  • Rebook passengers on oversold flights and during irregular operations
  • Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
  • Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
  • Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
  • Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
  • Operate jetways/bridges for purposes of boarding and deplaning passengers
  • Make boarding and departure gate announcements
  • Deliver domestic/international flight documents
  • Perform passenger service flight close-out procedures
  • Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters
  • Maintain timeline of flight boarding process
  • Perform customer service on the job training
  • Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
  • Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
  • Queue lines at ticket counter kiosks and ticket counters
  • Clear/verify international documents at kiosk in the ticket counter area and activation stations
  • Accept and activate passengers' self-tagged bags at activation stations
  • Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
  • Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
  • Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
  • Respond and assist during security and/or emergency situations
  • Provide connecting passengers with gate information
  • Provide quality customer service in a professional manner and in accordance with American's guidelines.
  • Adhere to company policies, procedures, and performance standards.
  • Complete job-relevant trainings
  • Adhere to government regulations (e.g. DOT, FAA, TSA)
  • Use multiple internal resources/systems including during customer interactions
  • Wear uniforms as required by company policy

* Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size, you may also do the following:
Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
  • High school diploma or GED or international equivalent
  • Bilingual language skills required in some locations
  • Applicable valid driver's license as required by local authorities
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
  • Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience
  • Working knowledge of Sabre or any other Passenger Service System
  • Previous face to face Customer Service experience
  • Working in a fast pace environment

What you'll get
Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

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