ZipRecruiter

Log In

1

Gate Ticket Agent Jobs (NOW HIRING)

Menzies Aviation

Passenger Service Agent

East Boston, MA · On-site

$20.75/hr

Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats ...

Menzies Aviation

Passenger Service Agent

Charlotte, NC · On-site

$14.75 - $18.75/hr

Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats ...

Menzies Aviation

Passenger Service Agent

Cleveland, OH · On-site

$16.50/hr

Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats ...

Menzies Aviation

Passenger Service Agent

Charlotte, NC

$14.75 - $18.75/hr

Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats ...

next page

Showing results 1-20

All JobsGate Ticket Agent Jobs

Gate Ticket Agent information

How does a Gate Ticket Agent handle high passenger volumes during peak travel times?

During peak travel periods, Gate Ticket Agents are expected to efficiently manage large crowds while maintaining excellent customer service. They often coordinate closely with other agents and supervisors to streamline boarding processes, quickly resolve ticketing or seating issues, and communicate flight updates to passengers. Staying organized, calm under pressure, and adaptable to last-minute changes are crucial skills for handling these busy situations successfully. Teamwork and clear communication are essential to ensure a smooth boarding experience for everyone involved.

What are the key skills and qualifications needed to thrive as a Gate Ticket Agent, and why are they important?

To thrive as a Gate Ticket Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and security protocols is important for efficiently processing passengers. Excellent communication, patience, and the ability to stay calm under pressure help you effectively assist travelers and resolve issues. These skills ensure smooth boarding processes, enhance passenger satisfaction, and maintain security standards at the gate.

What are Gate Ticket Agents?

Gate Ticket Agents are airline employees responsible for assisting passengers at the boarding gate area of airports. Their duties include checking boarding passes, verifying identification, managing standby lists, answering passenger questions, and facilitating the boarding process. They also help resolve seat assignments, handle last-minute ticketing issues, and coordinate with flight crews to ensure timely departures. Gate Ticket Agents play a crucial role in providing customer service and maintaining the efficiency and safety of boarding procedures.

What is the difference between Gate Ticket Agent vs Ticketing Clerk?

AspectGate Ticket AgentTicketing Clerk
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentAirports, train stations, event venuesTicket offices, transportation hubs, event venues
Employer & IndustryAirlines, transit agencies, event organizersTransportation companies, theaters, sports arenas
Common Search & ComparisonCustomer service, ticketing, travel assistanceTicket sales, customer service, reservations

Both Gate Ticket Agents and Ticketing Clerks handle ticket sales and customer service in transportation and event settings. However, Gate Ticket Agents primarily work at airport or station gates, focusing on boarding and access control, while Ticketing Clerks often work at ticket counters or offices, managing reservations and ticket sales. Understanding these differences helps job seekers find the right role in the transportation and entertainment industries.

More about Gate Ticket Agent jobs
What cities are hiring for Gate Ticket Agent jobs? Cities with the most Gate Ticket Agent job openings:
What states have the most Gate Ticket Agent jobs? States with the most job openings for Gate Ticket Agent jobs include:
What job categories do people searching Gate Ticket Agent jobs look for? The top searched job categories for Gate Ticket Agent jobs are:
Gate Ticket Agent jobs near you
Infographic showing various Gate Ticket Agent job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.
Open House - Passenger Service Agent / Part-Time

Open House - Passenger Service Agent / Part-Time

Menzies Aviation

Austin, TX • On-site

$19/hr

Part-time

Posted 11 days ago

Menzies Aviation rating

6.1

Company rating: 6.1 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

30th of 52 rated aviation services

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

  • Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
  • Host self-service kiosks and verify passengers’ documents prior to boarding aircraft,
  • Interpret identification labels along with baggage and cargo routing tags.
  • Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
  • Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Please Confirm Your Interview by text at: (817) 366-5933

*Must have a flexible schedule*

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Bilingual English/Spanish is a plus.
  • Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
  • Ability to proficiently read, write and speak English, excellent communication skills
  • Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
  • Able to stand for long periods of time at the ticket counter and gate check-in areas.
  • Must pass pre-employment drug screen.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

What Menzies Aviation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply