Gaming Shift Manager
Lebanon, OH · On-site
Assign or make changes in assignments of team members on assigned shifts. * Assist the Sr. Manager of Gaming on preparing reports and other administrative responsibilities as assigned. * Assure that ...
Gaming Shift Manager
Lebanon, OH · On-site
Assign or make changes in assignments of team members on assigned shifts. * Assist the Sr. Manager of Gaming on preparing reports and other administrative responsibilities as assigned. * Assure that ...
Activate Games Assistant Manager
Carlstadt, NJ · On-site
$18/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Carlstadt, NJ · On-site
$18/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Raleigh, NC · On-site
$18/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Raleigh, NC · On-site
$18/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Cherry Hill, NJ · On-site
$19/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Cherry Hill, NJ · On-site
$19/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Columbus, OH · On-site
$16 - $19/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Columbus, OH · On-site
$16 - $19/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Charlotte, NC · On-site
$16/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Charlotte, NC · On-site
$16/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Post-game: * Assist with any scheduled post-game ceremonies or performances. *Additional duties as assigned by the Game and Event Entertainment Manager COMPETENCIES : * Positive thinking and attitude.
Post-game: * Assist with any scheduled post-game ceremonies or performances. *Additional duties as assigned by the Game and Event Entertainment Manager COMPETENCIES : * Positive thinking and attitude.
Report directly to the Assistant Casino Managers/Casino Managers on duty. * Ensure that exceptional guest service is being delivered and dealers are fully engaged in enhancing the gaming experience.
Report directly to the Assistant Casino Managers/Casino Managers on duty. * Ensure that exceptional guest service is being delivered and dealers are fully engaged in enhancing the gaming experience.
Activate Games Assistant Manager
Overland Park, KS · On-site
$16/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Quick apply
Activate Games Assistant Manager
Overland Park, KS · On-site
$16/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Report any suspected irregular or illegal gaming practices to the Table Games Assistant Shift Manager to maintain the integrity of the gaming tables 5. Evaluate guest play and extend complimentary ...
Report any suspected irregular or illegal gaming practices to the Table Games Assistant Shift Manager to maintain the integrity of the gaming tables 5. Evaluate guest play and extend complimentary ...
Activate Games Assistant Manager
Naperville, IL · On-site
$17/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Naperville, IL · On-site
$17/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Las Vegas, NV · On-site
$17 - $18/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Las Vegas, NV · On-site
$17 - $18/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Garden City, NY · On-site
$20/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Garden City, NY · On-site
$20/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Manhattan, NY · On-site
$21 - $24/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Manhattan, NY · On-site
$21 - $24/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Fishers, IN · On-site
$17/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Fishers, IN · On-site
$17/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Woodbridge, NJ · On-site
$18/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Woodbridge, NJ · On-site
$18/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Activate Games Assistant Manager
Las Vegas, NV · On-site
$17 - $18/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
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Activate Games Assistant Manager
Las Vegas, NV · On-site
$17 - $18/hr
Monitor customers in the gaming area and provide explanations if necessary; * Participating with customers in active games if needed to ensure customers have an excellent experience; * Maintain the ...
Game Presentation Promo Team
Portland, ME · On-site
$16.75/hr
This includes leading fan engagement efforts and being interactive with the crowd throughout the game. * Assist with the execution of pre-game and in-game promotions and activations. * Assist with ...
Game Presentation Promo Team
Portland, ME · On-site
$16.75/hr
This includes leading fan engagement efforts and being interactive with the crowd throughout the game. * Assist with the execution of pre-game and in-game promotions and activations. * Assist with ...
Provide support to the General Manager and Assistant General Manager by overseeing Gaming Operations, directing Beverage Server operations, and optimizing HRM performance through effective floor ...
Provide support to the General Manager and Assistant General Manager by overseeing Gaming Operations, directing Beverage Server operations, and optimizing HRM performance through effective floor ...
Gaming Shift Manager
Lebanon, OH · On-site
Assist the Sr. Manager of Gaming on preparing reports and other administrative responsibilities as assigned.Assure that required facilities and equipment are available, clean, and functioning ...
Quick apply
Gaming Shift Manager
Lebanon, OH · On-site
Assist the Sr. Manager of Gaming on preparing reports and other administrative responsibilities as assigned.Assure that required facilities and equipment are available, clean, and functioning ...
Gaming Assistant information
What is a gaming assistant?
Gaming Assistants are professionals who support the operations of gaming environments such as casinos, gaming centers, or online gaming platforms. Their responsibilities can include assisting customers, explaining game rules, managing game equipment, handling minor technical issues, and ensuring a smooth and enjoyable gaming experience. They also often help maintain a safe and fair gaming environment and may support administrative tasks like tracking player activity or monitoring compliance with regulations.
What are the key skills and qualifications needed to thrive as a gaming assistant?
To thrive as a Gaming Assistant, you need a strong understanding of gaming platforms, game rules, and customer service, often supported by experience or relevant training in hospitality or entertainment. Familiarity with point-of-sale systems, reservation software, and gaming equipment is typically required. Exceptional communication, patience, and problem-solving skills help Gaming Assistants create a positive experience for guests and resolve issues efficiently. These skills ensure smooth gaming operations, customer satisfaction, and the overall success of gaming venues or events.
What are some common challenges faced by gaming assistants, and how can they be addressed?
Gaming Assistants often encounter challenges such as managing high volumes of player inquiries, staying updated on rapidly changing game features, and maintaining a positive attitude in high-pressure environments. To address these, it's important to develop strong multitasking skills, stay proactive in learning about game updates, and practice effective communication. Regular team meetings and ongoing training can also help Gaming Assistants stay informed and collaborate efficiently with game developers and support teams.
What is the difference between Gaming Assistant vs Customer Service Representative?
| Aspect | Gaming Assistant | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; gaming-specific certifications | High school diploma or equivalent; customer service training |
| Work Environment | Casinos, gaming centers, online gaming platforms | Call centers, retail stores, corporate offices |
| Employer & Industry Usage | Gaming industry, entertainment venues | Various industries including retail, telecom, finance |
| Common Search & Comparison | Yes | Yes |
Gaming Assistants focus on supporting players in gaming environments, ensuring smooth gameplay and addressing gaming-related issues. Customer Service Representatives handle a broader range of customer inquiries across industries. While both roles require communication skills and some certifications, Gaming Assistants specialize in gaming platforms and environments, making them distinct in their focus and work setting.
More about Gaming Assistant jobs
What cities are hiring for Gaming Assistant jobs?
Cities with the most Gaming Assistant job openings:
What are the most commonly searched types of Gaming jobs?
The most popular types of Gaming jobs are:
What states have the most Gaming Assistant jobs?
States with the most job openings for Gaming Assistant jobs include:
What are popular job titles related to Gaming Assistant jobs?
For Gaming Assistant jobs, the most frequently searched job titles are:
Gaming Shift Manager
Lebanon, OH • On-site
Miami Valley Gaming
Full-time
Posted 20 days ago
Job description
WHY JOIN MIAMI VALLEY GAMING
We do our very best to make sure our team members know how valued they are and are proud to offer exceptional benefits. We also offer many career paths for our team members to move forward. The majority of our leadership team has been promoted from within the company. We have a dynamic work culture and incorporate FUN into each of our company events! Our team members also get to participate in various charitable activities to give back to our community.
SUMMARY:
Responsible for ensuring maximum guest service and satisfaction through the organization and supervision of assigned areas according to established Gaming department policies and procedures.
ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.
- Strive to meet revenue goals by ensuring maximum guest service; ensure adequate staffing levels to meet these goals and remain with established budgets.
- Knowledgeable of Marketing Promotions and Gaming events.
- Arbitrate customer disputes.
- Monitor, direct, supervise, and observe VLT action in Gaming Operations for adherence to company policies and various regulatory requirements.
- Submit at the end of respective shifts all reports deemed necessary for the operation of the department.
- Assign or make changes in assignments of team members on assigned shifts.
- Assist the Sr. Manager of Gaming on preparing reports and other administrative responsibilities as assigned.
- Assure that required facilities and equipment are available, clean, and functioning properly.
- Establish and maintain effective channels of communication upward, downward, and laterally.
- Make minor repairs to video lottery terminals on gaming floor.
- Approve and verify VLT machine payouts and fills.
- Perform jackpot payouts and fills.
- May act as Managerial Representative on premises.
- May conduct fund exchanges for guests during an emergency situation or as deemed necessary.
- Maintain an updated knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility.
- Safeguard company assets
- Follow GuestPath Service Standards, Operational Service Standards, and SERVE expectations at all times.
- Perform duties in a safe manner; report any potential safety hazards to management staff.
- Perform any reasonable, temporarily assigned job duties outside the position's job description, where, in the Company's judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
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