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Gaming Assistant Jobs (NOW HIRING)

Horse Palace

HHR Gaming Technician

Evanston, WY

Work on special projects as assigned. * Assist in maintaining adequate stock of parts necessary for ... occur during gaming. * Assist customers with questions and complaints regarding HHR machines.

The KY Horse Racing and Gaming Corporation

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Charitable Gaming Fiscal Assistant

Lexington, KY · On-site

$50K - $58K/yr

The Charitable Gaming Fiscal Assistant supports the Charitable Gaming office by managing the financial reports submitted from charitable gaming licensees and oversees the administrative functions for ...

The Rose Gaming Resort

Gaming Technician

Dumfries, VA

$20/hr

Maintain proper gaming logs to comply with state or internal regulations. * Assist operations team in minor tilt resolution such a paper fills and answering service lights. * Ensure the safety and ...

JERRYS NUGGET INC

Table Games Dealer

North Las Vegas, NV · On-site

... gaming regulations and internal controls Essential Job Functions: * Provide friendly, fun, harmonious atmosphere for guests * Demonstrated strong knowledge of all table games * Assist guests with ...

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Gaming Assistant information

What is a gaming assistant?

Gaming Assistants are professionals who support the operations of gaming environments such as casinos, gaming centers, or online gaming platforms. Their responsibilities can include assisting customers, explaining game rules, managing game equipment, handling minor technical issues, and ensuring a smooth and enjoyable gaming experience. They also often help maintain a safe and fair gaming environment and may support administrative tasks like tracking player activity or monitoring compliance with regulations.

What are the key skills and qualifications needed to thrive as a gaming assistant?

To thrive as a Gaming Assistant, you need a strong understanding of gaming platforms, game rules, and customer service, often supported by experience or relevant training in hospitality or entertainment. Familiarity with point-of-sale systems, reservation software, and gaming equipment is typically required. Exceptional communication, patience, and problem-solving skills help Gaming Assistants create a positive experience for guests and resolve issues efficiently. These skills ensure smooth gaming operations, customer satisfaction, and the overall success of gaming venues or events.

What are some common challenges faced by gaming assistants, and how can they be addressed?

Gaming Assistants often encounter challenges such as managing high volumes of player inquiries, staying updated on rapidly changing game features, and maintaining a positive attitude in high-pressure environments. To address these, it's important to develop strong multitasking skills, stay proactive in learning about game updates, and practice effective communication. Regular team meetings and ongoing training can also help Gaming Assistants stay informed and collaborate efficiently with game developers and support teams.

What is the difference between Gaming Assistant vs Customer Service Representative?

AspectGaming AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; gaming-specific certificationsHigh school diploma or equivalent; customer service training
Work EnvironmentCasinos, gaming centers, online gaming platformsCall centers, retail stores, corporate offices
Employer & Industry UsageGaming industry, entertainment venuesVarious industries including retail, telecom, finance
Common Search & ComparisonYesYes

Gaming Assistants focus on supporting players in gaming environments, ensuring smooth gameplay and addressing gaming-related issues. Customer Service Representatives handle a broader range of customer inquiries across industries. While both roles require communication skills and some certifications, Gaming Assistants specialize in gaming platforms and environments, making them distinct in their focus and work setting.

More about Gaming Assistant jobs

What cities are hiring for Gaming Assistant jobs?

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What are the most commonly searched types of Gaming jobs?

The most popular types of Gaming jobs are:

What states have the most Gaming Assistant jobs?

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What are popular job titles related to Gaming Assistant jobs?

For Gaming Assistant jobs, the most frequently searched job titles are:

Gaming Assistant jobs near you
Infographic showing various Gaming Assistant job openings in the United States as of September 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

HHR Gaming Technician

Evanston, WY

Horse Palace
See more jobs at Horse Palaceexternal

Full-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide friendly, fast, and helpful customer service to all guests and team members.
  • Ensure regulatory compliance with all aspects of HHR machine maintenance i.e.; moves, conversions, and repair.
  • Ensure functionality of the HHR maintenance system.
  • Interact with HHR Operations personnel and guests while repairing HHR machine functions.
  • Assist with HHR layout and installation.
  • Work on special projects as assigned.
  • Assist in maintaining adequate stock of parts necessary for repairs.
  • Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.
  • Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.
  • Assist customers with questions and complaints regarding HHR machines.
  • Provide answers and explanations and rectify problems as appropriate.
  • Meet department uniform, appearance and grooming requirements.
  • Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
  • Keep work areas clean and free of safety hazards, debris and litter.
  • Must adhere to regulatory, department and company policies.
  • Perform all job duties in a safe and responsible manner.
  • Perform other job related and compatible duties as assigned.
  • Explain how to handicap on an HHR terminal.
  • Ensure compliance with the Bank Secrecy Act (BSA) and the property’s AML (Anti Money Laundering) Policy.
  • Monitor for suspicious activity as defined by the BSA and the property’s AML Policy.

QUALIFICATION REQUIREMENTS:

  • High School diploma or equivalent; or equivalent combination of education and experience.
  • Must be at least 21 years of age.
  • One to six months related experience and/or training.
  • Electronic/mechanical troubleshooting and use of electronic test equipment experience required (ex: board testers, multi-meters, o-scopes).
  • Must be able to provide own tools necessary for performing daily task when troubleshooting or making repairs.
  • Ability to work any shift applicable (Day, Swing, or Grave) and to be flexible with work schedule if needed for special projects or business demand.
  • Must have experience with Guest service and or present an inviting positive and polite attitude towards our guest and fellow team members.
  • Must be able to work with team and able to demonstrate effective oral and written communication skills when needed.
  • Must be able to acquire and maintain appropriate gaming license.
  • Gaming Industry experience is preferred.

Wyoming Horse Racing offers competitive wages, medical, dental and vision insurance plus paid time off.  Successful candidates must be 21 years of age or older and able to pass background check and drug screen.