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Gaming Agent Jobs (NOW HIRING)

Palms

## Lead Agent SurveillanceApplylocations: Las Vegas, NVtime type: Full timeposted on: Posted ... Monitor Table Games, Slots, Cages, Soft Count and Race and Sports Book.* Report repairs of ...

Palms

Lead Agent Surveillance

Las Vegas, NV · On-site

## Lead Agent SurveillanceApplylocations: Las Vegas, NVtime type: Full timeposted on: Posted ... Monitor Table Games, Slots, Cages, Soft Count and Race and Sports Book.* Report repairs of ...

Boyd Gaming

Surveillance Agent

Northwood, IA · On-site

Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United ...

Boyd Gaming

Surveillance Agent

Kansas City, MO · On-site

Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United ...

Boyd Gaming

Surveillance Agent

East Peoria, IL · On-site

Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United ...

Boyd Gaming

Surveillance Agent

Northwood, IA · On-site

Company Description Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United ...

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Gaming Agent information

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How much do gaming agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for gaming agent in the United States is $30.15, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $39.66 per hour, depending on experience, location, and employer.

What does a gaming agent do?

A Gaming Agent is responsible for monitoring casino and gambling operations to ensure compliance with gaming laws and regulations. They investigate potential violations, ensure fair play, and may collaborate with law enforcement on fraud or criminal activity. Gaming Agents typically work for government regulatory agencies and conduct audits, inspections, and license verifications.

What types of environments do gaming agents typically work in, and what are the common challenges they face on the job?

Gaming Agents usually work in casino or gaming establishments, often splitting time between surveillance rooms and the casino floor. They are responsible for monitoring compliance with gaming laws, investigating suspicious activities, and coordinating with law enforcement or regulatory agencies as needed. Common challenges include staying vigilant during long shifts, keeping up to date with changing regulations, and discreetly handling potential security risks. Those who thrive in this role enjoy dynamic environments, have sharp observational skills, and are comfortable with high levels of responsibility in maintaining gaming integrity.

What are the key skills and qualifications needed to thrive in the gaming agent position, and why are they important?

Excelling as a Gaming Agent requires a keen attention to detail, strong knowledge of gaming regulations, and a solid background in auditing or law enforcement, often supported by a relevant associate’s or bachelor’s degree. Familiarity with surveillance technologies, gaming management systems, and state licensure or certification is commonly expected in this role. Outstanding observational skills, integrity, clear communication, and the ability to remain calm under pressure are highly valued soft skills. These competencies are vital to ensure compliance, maintain gaming integrity, and uphold legal and ethical standards within gaming establishments.

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What states have the most Gaming Agent jobs?

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Gaming Agent jobs near you
Infographic showing various Gaming Agent job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $62,702 per year, or $30.1 per hour.

Front Desk Agent - Hotel Operations

Tampa, FL • On-site

Seminole Gaming
See more jobs at Seminole Gamingexternal

$13 - $16.50/hr

Other

Re-posted 9 days ago

Seminole Gaming rating

6.4

Company rating: 6.4 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

Job description

Front Desk Agent

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Job Description:

The Front Desk Agent is responsible for providing courteous front desk services to guest by delivering products and services that result in a pleasant hotel stay and overall gaming experience.

Essential duties include, but are not limited to:

  • Registers arriving guests by completing appropriate paperwork and obtaining proper payment information
  • Settles account balances of departing guests by accepting payment and handling cash drawer
  • Investigates and resolves general billing discrepancies
  • Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits
  • Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel
  • Promotes positive public/employee relations at all times
  • Anticipates guests' needs and responds to requests and concerns to ensure guest satisfaction
  • Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed

Qualifications:

  • High school diploma or general education degree (GED) is required
  • 6 months of Front Desk/Hotel Operations experience
  • Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction
  • Must have exceptional phone etiquette
  • Must be able to work standing for long periods of time
  • Must be technologically savvy and be able to operate and enter information into a computer
  • Must possess basic math skills necessary to accurately calculate and process guest payments
  • Must be able to follow procedures in standard situations in which specific steps are involved

Work Environment:

  • Duties and responsibilities are typically performed in the Hotel Lobby area; a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
  • Position requires ability to stand and walk 100% of the time. Extensive periods of data entry is required
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear
  • Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

  • Credit Check
  • Criminal Background Check
  • Drug Screen

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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