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Gaming Agent Jobs (NOW HIRING)

Augustine Casino

Gaming Agent

Coachella, CA · On-site

Summary * The Gaming Agent is responsible for observing and reporting all activities involving patrons and Team Members on the gaming floor, cage, soft count and all other Tribal areas.

Boyd Gaming

Surveillance Agent

Michigan City, IN · On-site

Surveillance Agent Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United ...

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How much do gaming agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for gaming agent in the United States is $30.15, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $39.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Gaming Agent position, and why are they important?

Excelling as a Gaming Agent requires a keen attention to detail, strong knowledge of gaming regulations, and a solid background in auditing or law enforcement, often supported by a relevant associate’s or bachelor’s degree. Familiarity with surveillance technologies, gaming management systems, and state licensure or certification is commonly expected in this role. Outstanding observational skills, integrity, clear communication, and the ability to remain calm under pressure are highly valued soft skills. These competencies are vital to ensure compliance, maintain gaming integrity, and uphold legal and ethical standards within gaming establishments.

What types of environments do Gaming Agents typically work in, and what are the common challenges they face on the job?

Gaming Agents usually work in casino or gaming establishments, often splitting time between surveillance rooms and the casino floor. They are responsible for monitoring compliance with gaming laws, investigating suspicious activities, and coordinating with law enforcement or regulatory agencies as needed. Common challenges include staying vigilant during long shifts, keeping up to date with changing regulations, and discreetly handling potential security risks. Those who thrive in this role enjoy dynamic environments, have sharp observational skills, and are comfortable with high levels of responsibility in maintaining gaming integrity.

What does a Gaming Agent do?

A Gaming Agent is responsible for monitoring casino and gambling operations to ensure compliance with gaming laws and regulations. They investigate potential violations, ensure fair play, and may collaborate with law enforcement on fraud or criminal activity. Gaming Agents typically work for government regulatory agencies and conduct audits, inspections, and license verifications.

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Gaming Agent jobs near you
Infographic showing various Gaming Agent job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, 7% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $62,702 per year, or $30.1 per hour.
Gaming Agent - Pipeline (Encore Boston Harbor)

Gaming Agent - Pipeline (Encore Boston Harbor)

Massachusetts Gaming Commission

Everett, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

The Massachusetts Gaming commission seeks to create a pipeline of qualified candidates for potential future opportunities in it's Gaming Agent Division assigned to the Encore Boston Harbor Casino. Under the direction of the Supervising Gaming Agents , the Gaming Agent I reviews the activities of a licensed gaming facility, with a focus on certifying revenue. The individual is responsible for establishing and maintaining professional relationships with the operators and managers of the casinos and maintaining constant communication with Supervisors in their assigned casino. The Gaming Agent I also works closely with federal, state, and local law enforcement agencies. The Gaming Agent I conducts regulatory investigations and prepares complex, detailed reports.
Gaming Agents are assigned a set shift which could be any of the following :
  • Day Shift Gaming Agent | 5am-1pm | 4 days on, 2 days off (rotating days off)
  • Day Shift Gaming Agent | 5am-1pm | 4 days on, 2 days off (rotating days off)
  • Swing Shift Gaming Agent | 12pm-8pm | 4 days on, 2 days off (rotating days off)
  • Swing Shift Gaming Agent | 12pm-8pm | 4 days on, 2 days off (rotating days off)
  • Night Shift Gaming Agent | 8pm-6am | Wednesday-Saturday (Sun., Mon., Tues. off)
  • Night Shift Gaming Agent | 8pm-6am | Saturday-Tuesday (Wed., Thurs., Fri. off)

Duties may include, but are not limited to, the following :
  • Assist Supervising Gaming Agents with the recommendation and creation of polic ies and procedures within the IEB's Gaming Agent unit .
  • Observe operations and records of the casino property including:

    • Monitor activities in the count room and cage for the purpose of monitoring revenue and compliance with regulations and applicable laws

    • Review and audit casino records, including accounting records for the purpose of identifying deficiencies and inconsistencies in casino internal controls
    • Observe the gaming floor for suspicious activity
    • Review slot machine activity for inconsistencies in functionality

  • Track and report on all items reviewe d:

    • Report any instances of noncompliance and participate in IEB investigations into these matters.

    • Cooperate with officers assigned to the Gaming Enforcement Unit and other members of law enforcement as needed on investigations into and prosecution of criminal activity.
    • When necessary, provide testimony in hearings or court proceedings.

  • Listen to concerns and complaints from patrons and members of the public and collaborate with licensees and other gaming officials, and/or law enforcement to resolve those complaints.

Our Benefits :
MA State Retirement Plan (Pension); Tuition Remission for yourself and your spouse to MA Community Colleges and State Universities; Medical, Dental, Vision, Life, and Disability insurance; 12 paid Holidays; Deferred Compensation 457(b) Plan; Flex Spending for Healthcare, Daycare, and Transportation; Three weeks' Vacation to start, three Personal Days and 15 Sick Days per year; Health Insurance Buy-out option.
Qualifications:
  • Strong verbal and written communication skills.
  • Excellent listening skills and the ability to receive instruction from multiple supervisors.
  • Strong organizational skills.
  • Proficient with Microsoft Office applications including Word, Excel, and PowerPoint

Minimum Experience, Education, and Training:
  • High school diploma or equivalent and minimum three years working in an office or casino environment; or a bachelor's degree; or an equivalent of educations and experience.

Salary is commensurate with experience.
The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming law (Chapter 194 of the Acts of 2011). Under the law, the Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three casino licenses and one slots parlor license in Massachusetts.
The successful candidate will be required to pass an extensive background check that includes a full credit check, CORI (Criminal Offender Record Information), fingerprinting, drug screen , and a review of income tax standing with the MA DOR (Dept. of Revenue) and IRS (Internal Revenue Service).
It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law.

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