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Game Operations Manager Jobs in Springfield, MA (NOW HIRING)

Ryder

Operations Manager Trainee

Hartford, CT · On-site

$60K/yr

This is an essentialindustryandwe'vebeen in the game since 1933! Bachelor's Degree Required Would ... The Operations Management Trainee (OMT) is an 18 month structured and comprehensive training ...

Ryder System, Inc.

Operations Manager Trainee

CT · On-site

$60K/yr

This is an essential industry and we've been in the game since 1933! Bachelor's Degree Required ... The Operations Management Trainee (OMT) is an 18 month structured and comprehensive training ...

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Game Operations Manager information

See Springfield, MA salary details

$30.9K

$63.2K

$118.1K

How much do game operations manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for game operations manager in Springfield, MA is $63,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $77,200.00 per year, depending on experience, location, and employer.

What does an operations manager do?

A game operations manager oversees the daily activities of gaming events, ensuring smooth execution and adherence to safety and quality standards. They coordinate staff, manage schedules, and handle logistics to deliver a positive experience for players and spectators. Strong organizational, communication, and problem-solving skills are essential for this role.

What is a game operations manager?

A game operations manager oversees the daily functioning of gaming events, tournaments, or casino operations, ensuring smooth execution and compliance with regulations. They coordinate staff, manage schedules, and handle logistics, often using industry-specific software and requiring strong organizational skills. The role may also involve monitoring player experience and implementing operational improvements.

What is the difference between Game Operations Manager vs Game Producer?

AspectGame Operations ManagerGame Producer
Primary FocusOversees daily game operations, player experience, and event managementManages game development projects, timelines, and team coordination
Required SkillsCustomer service, event planning, operational managementProject management, creative oversight, team leadership
Work EnvironmentGaming venues, online platforms, live eventsGame studios, development teams, project planning
Common CertificationsEvent management, customer service certificationsProject management certifications (PMP), industry-specific training

The Game Operations Manager primarily focuses on managing the day-to-day operations and ensuring a smooth player experience in gaming venues or online platforms. In contrast, the Game Producer oversees the development process of games, coordinating teams and managing project timelines. Both roles require strong organizational skills but differ in their core responsibilities and work environments.

What do gaming managers do?

A gaming manager oversees the daily operations of gaming facilities or departments, ensuring compliance with regulations, managing staff, and maintaining customer satisfaction. They coordinate gaming activities, monitor security, and handle administrative tasks, often requiring knowledge of gaming laws and customer service skills.

What are some common challenges faced by a Game Operations Manager, and how can they be addressed?

Game Operations Managers often encounter challenges such as balancing player satisfaction with business objectives, managing live events or updates without disrupting gameplay, and coordinating with cross-functional teams like development, marketing, and customer support. Addressing these challenges requires strong communication skills, effective project management, and a proactive approach to problem-solving. Staying adaptable and regularly gathering player feedback also help ensure smooth operations and a positive player experience.

What is the highest paying job in the gaming industry?

In the gaming industry, executive roles such as Chief Executive Officer (CEO) or Chief Operating Officer (COO) typically have the highest salaries. Other high-paying positions include game studio founders and senior executives, often earning six-figure or higher compensation packages, especially in large companies or successful startups.

What are the key skills and qualifications needed to thrive as a Game Operations Manager, and why are they important?

To thrive as a Game Operations Manager, you need strong project management abilities, analytical skills, and a background in business, computer science, or a related field. Familiarity with live operations tools, data analytics platforms, CRM systems, and experience with game engines or backend services is typically required. Exceptional communication, leadership, and problem-solving skills help manage cross-functional teams and ensure smooth game performance. These capabilities are crucial for maintaining player engagement, optimizing in-game events, and driving the overall success of live game services.

What does a Game Operations Manager do?

A Game Operations Manager oversees the planning and execution of live events and daily operations for sports teams, esports tournaments, or gaming venues. Their responsibilities include coordinating logistics, managing staff, ensuring compliance with regulations, and enhancing the fan or player experience. They work closely with other departments to ensure smooth event operations, address any issues that arise during games, and contribute to the overall success of the organization. Strong organizational and communication skills are essential in this role.
Game Operations Manager jobs near you
Title Promo Staff | Part-Time | PeoplesBank Arena

Title Promo Staff | Part-Time | PeoplesBank Arena

Oak View Group

Hartford, CT • On-site

$16.94/hr

Other

Retirement

Posted yesterday

Oak View Group rating

6.3

Company rating: 6.3 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

21st of 35 rated event venues

Job description

Promo Staff | Part-Time | PeoplesBank Arena
Location US-CT-Hartford
Job Post Information* : Posted Date 1 month ago(6/3/2026 4:55 PM)
Job ID 2026-32239
Category Marketing
Type Regular Part-Time
Location : Location US-CT-Hartford
Job Post Information* : External Company Name Oak View Group
Job Post Information* : External Company URL https://www.oakviewgroup.com/
Location : Postal Code 06103
Location : Address One Civic Center Plaza
Job Post Information* : Post End Date 9/4/2026
Overview

The Promo Staff is responsible for engaging with guests and ensuring a fun experience at all Hartford Wolf Pack games.

This role pays an hourly rate of $16.94

Benefits for Part-Time Roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until September 4, 2026.

Responsibilities
  • Work during Wolf Pack Game Nights/Days to assist Game Operations with various responsibilities, including but not limited to setting up Sonar's locker and similar areas, selling 5050/Jersey Raffle tickets, Chuck A Pucks, managing the Silent Auction Table, and assisting with other gameday needs.
  • Assist at events and promotional activities to grow the Wolf Pack fan base.
  • Engage prospective and current Wolf Pack fans in a professional and positive manner through various promotions, events, and marketing efforts.
  • Assist in generating brand awareness for the Wolf Pack at a variety of local events and activities (if applicable).
  • Provide full operational support (set-up/tear-down) of all promotional materials, including tents, tables, etc.
Qualifications
  • Relevant experience, education, training or demonstrated interest in sports management, marketing, promotions, game operations or related areas is preferred.
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays.
  • Excellent communication skills required.
  • Ability to stand for long periods of time.
  • Ability to traverse a variety of terrain and floor surfaces, including stairs, escalators, carpet, concrete, and ice.
  • Ability to work at heights, in darkened areas, around crowds, with loud noise, and with flashing lights.
  • Ability to remain calm and focused in fast-paced environments and stressful situations.
  • Ability to accurately and quickly perform basic math.
  • Must be available for 80% of games, not guaranteed to be scheduled for all available dates.
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