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Game Operations Manager Jobs in Springfield, MA (NOW HIRING)

Insomnia Cookies

Assistant Store Manager

Hartford, CT · On-site

$20 - $22/hr

The Assistant Bakery Operations Manager (ABOM) is a leadership pipeline role designed to develop ... Insomnia Cookies is revolutionizing the cookie game by truly " Imagining What's Possible

VENU+

Site Operations Attendant

Agawam, MA · On-site

$16.25/hr

From ScooterPals ® Fur-Wheelers and claw machines to photo capture, arcade games, and smart ... Whether you're coordinating event logistics, assisting guests, or managing equipment, your ...

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All JobsGame Operations Manager JobsGame Operations Manager Jobs in Springfield, MA

Game Operations Manager information

See Springfield, MA salary details

$30.9K

$63.2K

$118.1K

How much do game operations manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for game operations manager in Springfield, MA is $63,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $77,200.00 per year, depending on experience, location, and employer.

What does an operations manager do?

A game operations manager oversees the daily activities of gaming events, ensuring smooth execution and adherence to safety and quality standards. They coordinate staff, manage schedules, and handle logistics to deliver a positive experience for players and spectators. Strong organizational, communication, and problem-solving skills are essential for this role.

What is a game operations manager?

A game operations manager oversees the daily functioning of gaming events, tournaments, or casino operations, ensuring smooth execution and compliance with regulations. They coordinate staff, manage schedules, and handle logistics, often using industry-specific software and requiring strong organizational skills. The role may also involve monitoring player experience and implementing operational improvements.

What is the difference between Game Operations Manager vs Game Producer?

AspectGame Operations ManagerGame Producer
Primary FocusOversees daily game operations, player experience, and event managementManages game development projects, timelines, and team coordination
Required SkillsCustomer service, event planning, operational managementProject management, creative oversight, team leadership
Work EnvironmentGaming venues, online platforms, live eventsGame studios, development teams, project planning
Common CertificationsEvent management, customer service certificationsProject management certifications (PMP), industry-specific training

The Game Operations Manager primarily focuses on managing the day-to-day operations and ensuring a smooth player experience in gaming venues or online platforms. In contrast, the Game Producer oversees the development process of games, coordinating teams and managing project timelines. Both roles require strong organizational skills but differ in their core responsibilities and work environments.

What do gaming managers do?

A gaming manager oversees the daily operations of gaming facilities or departments, ensuring compliance with regulations, managing staff, and maintaining customer satisfaction. They coordinate gaming activities, monitor security, and handle administrative tasks, often requiring knowledge of gaming laws and customer service skills.

What are some common challenges faced by a Game Operations Manager, and how can they be addressed?

Game Operations Managers often encounter challenges such as balancing player satisfaction with business objectives, managing live events or updates without disrupting gameplay, and coordinating with cross-functional teams like development, marketing, and customer support. Addressing these challenges requires strong communication skills, effective project management, and a proactive approach to problem-solving. Staying adaptable and regularly gathering player feedback also help ensure smooth operations and a positive player experience.

What is the highest paying job in the gaming industry?

In the gaming industry, executive roles such as Chief Executive Officer (CEO) or Chief Operating Officer (COO) typically have the highest salaries. Other high-paying positions include game studio founders and senior executives, often earning six-figure or higher compensation packages, especially in large companies or successful startups.

What are the key skills and qualifications needed to thrive as a Game Operations Manager, and why are they important?

To thrive as a Game Operations Manager, you need strong project management abilities, analytical skills, and a background in business, computer science, or a related field. Familiarity with live operations tools, data analytics platforms, CRM systems, and experience with game engines or backend services is typically required. Exceptional communication, leadership, and problem-solving skills help manage cross-functional teams and ensure smooth game performance. These capabilities are crucial for maintaining player engagement, optimizing in-game events, and driving the overall success of live game services.

What does a Game Operations Manager do?

A Game Operations Manager oversees the planning and execution of live events and daily operations for sports teams, esports tournaments, or gaming venues. Their responsibilities include coordinating logistics, managing staff, ensuring compliance with regulations, and enhancing the fan or player experience. They work closely with other departments to ensure smooth event operations, address any issues that arise during games, and contribute to the overall success of the organization. Strong organizational and communication skills are essential in this role.
Game Operations Manager jobs near you
Assistant Store Manager

Assistant Store Manager

Insomnia Cookies

Hartford, CT • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, PTO

Posted 27 days ago

Insomnia Cookies rating

4.9

Company rating: 4.9 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

27th of 43 rated bakeries

Job description

The Assistant Bakery Operations Manager (ABOM) is a leadership pipeline role designed to develop the next generation of Bakery Operations Managers. ABOMs are expected to operate at near-BOM level, executing bakery operations with urgency, accuracy, and accountability while building the leadership skills needed to run a bakery independently.
This role blends hands-on operational excellence with talent development, administrative ownership, and team leadership. ABOMs act as a true extension of the BOM and must be capable of stepping into full bakery ownership when needed.
KEY RESPONSIBILITIES:
Operational Execution
• Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
• Support ordering, inventory accuracy, and shrink control
• Assist in schedule creation and labor execution to meet operational targets
Talent & Team Development
• Support recruiting, interviewing, onboarding, and training of new staff
• Deliver consistent coaching and real-time performance feedback
• Hold team members accountable to standards while reinforcing a growth mindset culture
• Ensure onboarding and training programs are executed to company standards
Leadership & Ownership
• Manage bakery operations independently in the absence of the BOM
• Model urgency, accountability, and operational discipline
• Partner with BOM and Area leadership to identify operational gaps and implement solutions
• Maintain continuity of operations during leadership transitions or staffing shortages
• Other duties as assigned
WHAT SUCCESS LOOKS LIKE:
• Able to independently execute all BOM-level administrative and operational tasks
• Bakery is fully staffed, trained, and operating at high standards
• Strong culture of accountability and consistency
• Acts as a reliable operational leader during any coverage scenario
• Demonstrates clear readiness and upward mobility toward a BOM role
QUALIFICATIONS & EXPERIENCE:
• 1+ year leadership experience in restaurant, retail, or hospitality operations
• Strong operational discipline and attention to detail
• Ability to coach and develop hourly team members
• Comfortable working in fast-paced, high-volume environments
• Ability to perform all bakery roles during peak business periods
• Strong communication and problem-solving skills
SWEET POSITION PERKS:
• Competitive pay + bonus eligibility: $20.00 - $22.00/hr
• Medical, dental, vision & pet insurance
• Paid vacation + wellness days
• Career development pipeline into BOM leadership
• Free cookies every shift
• Fun, fast-paced team culture
About us:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!

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