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Game Operations Manager Jobs in Springfield, MA (NOW HIRING)

Insomnia Cookies

Assistant Store Manager

Hartford, CT

$20 - $22/hr

The Assistant Bakery Operations Manager (ABOM) is a leadership pipeline role designed to develop ... Insomnia Cookies is revolutionizing the cookie game by truly " Imagining What's Possible "! apply ...

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Game Operations Manager information

See Springfield, MA salary details

$30.9K

$63.2K

$118.1K

How much do game operations manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for game operations manager in Springfield, MA is $63,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $77,200.00 per year, depending on experience, location, and employer.

What does an operations manager do?

A game operations manager oversees the daily activities of gaming events, ensuring smooth execution and adherence to safety and quality standards. They coordinate staff, manage schedules, and handle logistics to deliver a positive experience for players and spectators. Strong organizational, communication, and problem-solving skills are essential for this role.

What is a game operations manager?

A game operations manager oversees the daily functioning of gaming events, tournaments, or casino operations, ensuring smooth execution and compliance with regulations. They coordinate staff, manage schedules, and handle logistics, often using industry-specific software and requiring strong organizational skills. The role may also involve monitoring player experience and implementing operational improvements.

What is the difference between Game Operations Manager vs Game Producer?

AspectGame Operations ManagerGame Producer
Primary FocusOversees daily game operations, player experience, and event managementManages game development projects, timelines, and team coordination
Required SkillsCustomer service, event planning, operational managementProject management, creative oversight, team leadership
Work EnvironmentGaming venues, online platforms, live eventsGame studios, development teams, project planning
Common CertificationsEvent management, customer service certificationsProject management certifications (PMP), industry-specific training

The Game Operations Manager primarily focuses on managing the day-to-day operations and ensuring a smooth player experience in gaming venues or online platforms. In contrast, the Game Producer oversees the development process of games, coordinating teams and managing project timelines. Both roles require strong organizational skills but differ in their core responsibilities and work environments.

What do gaming managers do?

A gaming manager oversees the daily operations of gaming facilities or departments, ensuring compliance with regulations, managing staff, and maintaining customer satisfaction. They coordinate gaming activities, monitor security, and handle administrative tasks, often requiring knowledge of gaming laws and customer service skills.

What are some common challenges faced by a Game Operations Manager, and how can they be addressed?

Game Operations Managers often encounter challenges such as balancing player satisfaction with business objectives, managing live events or updates without disrupting gameplay, and coordinating with cross-functional teams like development, marketing, and customer support. Addressing these challenges requires strong communication skills, effective project management, and a proactive approach to problem-solving. Staying adaptable and regularly gathering player feedback also help ensure smooth operations and a positive player experience.

What is the highest paying job in the gaming industry?

In the gaming industry, executive roles such as Chief Executive Officer (CEO) or Chief Operating Officer (COO) typically have the highest salaries. Other high-paying positions include game studio founders and senior executives, often earning six-figure or higher compensation packages, especially in large companies or successful startups.

What are the key skills and qualifications needed to thrive as a Game Operations Manager, and why are they important?

To thrive as a Game Operations Manager, you need strong project management abilities, analytical skills, and a background in business, computer science, or a related field. Familiarity with live operations tools, data analytics platforms, CRM systems, and experience with game engines or backend services is typically required. Exceptional communication, leadership, and problem-solving skills help manage cross-functional teams and ensure smooth game performance. These capabilities are crucial for maintaining player engagement, optimizing in-game events, and driving the overall success of live game services.

What does a Game Operations Manager do?

A Game Operations Manager oversees the planning and execution of live events and daily operations for sports teams, esports tournaments, or gaming venues. Their responsibilities include coordinating logistics, managing staff, ensuring compliance with regulations, and enhancing the fan or player experience. They work closely with other departments to ensure smooth event operations, address any issues that arise during games, and contribute to the overall success of the organization. Strong organizational and communication skills are essential in this role.
Game Operations Manager jobs near you
Title Mascot | Part-Time | PeoplesBank Arena

Title Mascot | Part-Time | PeoplesBank Arena

Spectra

Hartford, CT

$19 - $25/hr

Other

Retirement

Posted 28 days ago

Job description

Mascot | Part-Time | PeoplesBank Arena
Location US-CT-Hartford
Job Post Information* : Posted Date 3 months ago(4/7/2026 6:13 PM)
Job ID 2026-31173
Location Name PeoplesBank Arena
Category Game Presentation
Type Regular Part-Time
Location : Location US-CT-Hartford
Job Post Information* : External Company Name Oak View Group
Job Post Information* : External Company URL https://www.oakviewgroup.com/
Location : Postal Code 06103
Location : Address One Civic Center Plaza
Job Post Information* : Post End Date 7/10/2026
Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary

Do you have what it takes to be the center of the show? The Hartford Wolf Pack is seeking an energetic Mascot to join the staff in the role of Community Relations Coordinator. This individual will have a self-motivated attitude and desire to represent the Wolf Pack brand to the highest standards.

This role pays an hourly rate of $19.00-$25.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until July 10th, 2026.

About the Venue

PeoplesBank Arena is also home to the AHL's Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, and ice-skating spectaculars throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Sabrina Carpenter, Andrea Bocelli, Bad Bunny, Nicki Minaj, Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, and many others.

PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

Responsibilities
  • Schedule all public appearances for Sonar throughout the calendar year.
  • Perform as Sonar at all scheduled public appearances.
  • Preserve the identity of the mascot without deviating from established character including: - Body Language/Mannerisms - Attitude - Fan Interaction - Team Representation.
  • Maintain and care for mascot costume as well as props and equipment.
  • Serve as the backup mascot performer on game nights.
  • Will assist in booking brand activation events during the course of the season.
  • Will assist in the formation and execution of the Wolf Pack's school program (i.e. bullying program, reading program, etc.).
  • Support other Wolf Pack Marketing, Game Operations, & Community initiatives and events as directed.
  • Attend and participate in applicable Marketing, Game Operations, & Community meetings.
Qualifications
  • Proven experience of appropriately working with and around confidential information.
  • Flexible schedule - ability to work nights, weekends, and holidays.
  • Ability to work in outdoor weather conditions including extreme heat, cold, and rain.
  • Ability to wear the mascot costume for at least two hours (with breaks).
  • Ability to lift heavy objects.
Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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