The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion ...
The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion ...
Patient Experience Manager
Marion, IN · On-site
The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion ...
Patient Experience Manager
Marion, IN · On-site
The Patient Experience Manager responsibilities include: * Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion ...
Patient Experience Manager
Murray, UT · On-site
$33.17 - $61.69/hr
Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 1035 RED BUD RD NE ... into patient experience outcomes. * Coaches and develops the care teams (all frontline staff ...
Patient Experience Manager
Murray, UT · On-site
$33.17 - $61.69/hr
Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 1035 RED BUD RD NE ... into patient experience outcomes. * Coaches and develops the care teams (all frontline staff ...
Patient Experience Manager
Chatsworth, GA · On-site
$33.17 - $61.69/hr
Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 1035 RED BUD RD NE ... into patient experience outcomes. * Coaches and develops the care teams (all frontline staff ...
Patient Experience Manager
Chatsworth, GA · On-site
$33.17 - $61.69/hr
Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 1035 RED BUD RD NE ... into patient experience outcomes. * Coaches and develops the care teams (all frontline staff ...
Patient Experience Manager
$33.17 - $61.69/hr
Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 1035 RED BUD RD NE ... into patient experience outcomes. * Coaches and develops the care teams (all frontline staff ...
Patient Experience Manager
$33.17 - $61.69/hr
Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 1035 RED BUD RD NE ... into patient experience outcomes. * Coaches and develops the care teams (all frontline staff ...
Digital Patient Experience Manager
Schenectady, NY · On-site
$38.59 - $57.89/hr
The Digital Patient Experience Manager serves as the strategic lead for Ellis Medicine's digital patient experience - ensuring patients can easily find, trust, and access care through digital ...
Digital Patient Experience Manager
Schenectady, NY · On-site
$38.59 - $57.89/hr
The Digital Patient Experience Manager serves as the strategic lead for Ellis Medicine's digital patient experience - ensuring patients can easily find, trust, and access care through digital ...
Patient Experience Manager 2
Edison, NJ · On-site
Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH JFK ... FULL_TIME
Patient Experience Manager 2
Edison, NJ · On-site
Sodexo is seeking an experienced Patient Experience Manager 2 to join our food team at HMH JFK ... FULL_TIME
The Patient Experience Manager 3 will drive and implement strategies to enhance the patient dining ... FULL_TIME
The Patient Experience Manager 3 will drive and implement strategies to enhance the patient dining ... FULL_TIME
Patient Experience Manager Exempt
Los Angeles, CA · On-site
$95K - $128K/yr
... patient experience. * Trains and educates senior leadership, medical staff, directors, managers ... Assault Response Competency (ARC) required (within 30 days of hire) Status: Full Time Exempt Shift:
Quick apply
Patient Experience Manager Exempt
Los Angeles, CA · On-site
$95K - $128K/yr
... patient experience. * Trains and educates senior leadership, medical staff, directors, managers ... Assault Response Competency (ARC) required (within 30 days of hire) Status: Full Time Exempt Shift:
SYSTEM PATIENT EXPERIENCE MANAGER
Cincinnati, OH · On-site
$70K - $80K/yr
... Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all Patient ...
SYSTEM PATIENT EXPERIENCE MANAGER
Cincinnati, OH · On-site
$70K - $80K/yr
... Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all Patient ...
SYSTEM PATIENT EXPERIENCE MANAGER
Cincinnati, OH · On-site
$70K - $80K/yr
... Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all Patient ...
SYSTEM PATIENT EXPERIENCE MANAGER
Cincinnati, OH · On-site
$70K - $80K/yr
... Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all Patient ...
Days Employment Type: Full-time Hours: 8-hour shifts Location: Harlingen Medical Center - Harlingen ... Serves as a change agent on patient experience. Partners with directors and other manager/coaches ...
Days Employment Type: Full-time Hours: 8-hour shifts Location: Harlingen Medical Center - Harlingen ... Serves as a change agent on patient experience. Partners with directors and other manager/coaches ...
SYSTEM PATIENT EXPERIENCE MANAGER, Roanoke, VA
Roanoke, VA · On-site
$70 - $75K/hr
Job Summary Working as the System Patient Experience Manager , you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in ...
SYSTEM PATIENT EXPERIENCE MANAGER, Roanoke, VA
Roanoke, VA · On-site
$70 - $75K/hr
Job Summary Working as the System Patient Experience Manager , you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in ...
PATIENT EXPERIENCE MANAGER, Days, Orlando, FL
Orlando, FL · On-site
$51K - $52K/yr
... Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all Patient ...
PATIENT EXPERIENCE MANAGER, Days, Orlando, FL
Orlando, FL · On-site
$51K - $52K/yr
... Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all Patient ...
Patient Experience Representative
Bronx, NY · On-site
$18 - $22/hr
Job Brief Metro Community Health Centers is hiring a full-time Patient Experience Representative ... manage the outreach to potential patients while building value in the MCHC brand. The Patient ...
Patient Experience Representative
Bronx, NY · On-site
$18 - $22/hr
Job Brief Metro Community Health Centers is hiring a full-time Patient Experience Representative ... manage the outreach to potential patients while building value in the MCHC brand. The Patient ...
Job Summary Manages Corewell Health patient experience program and teams. Accountable to lead teams ... Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8 a.m ...
Job Summary Manages Corewell Health patient experience program and teams. Accountable to lead teams ... Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8 a.m ...
... patient experience, service improvement and customer service training. * Manages patient ... Employment Type: FULL_TIME
... patient experience, service improvement and customer service training. * Manages patient ... Employment Type: FULL_TIME
Manager, Patient Experience
Atlanta, GA · On-site
Manages patient administrative liaisons focused on improving patient flow into and out of emergency department and inpatient care areas, enhancing patient experience, and boosting employee and ...
Manager, Patient Experience
Atlanta, GA · On-site
Manages patient administrative liaisons focused on improving patient flow into and out of emergency department and inpatient care areas, enhancing patient experience, and boosting employee and ...
Patient Experience
Santa Ana, CA · On-site
$21 - $30.84/hr
SUMMARY The Patient Experience Advocate works with patients and their families to address concerns ... Excellent project & time management, written and verbal customer service skills, and a strong ...
Quick apply
Patient Experience
Santa Ana, CA · On-site
$21 - $30.84/hr
SUMMARY The Patient Experience Advocate works with patients and their families to address concerns ... Excellent project & time management, written and verbal customer service skills, and a strong ...
Patient Experience Specialist | Patient Experience
Green Bay, WI · On-site
$17.50 - $22.25/hr
... Full-Time 1.00 FTE (40 hours/week) Work Schedule: Days, Monday - Friday, no weekends, no holidays ... Chopin at brittany.chopin@emplifyhealth.org The Patient Experience Specialist manages feedback from ...
New
Patient Experience Specialist | Patient Experience
Green Bay, WI · On-site
$17.50 - $22.25/hr
... Full-Time 1.00 FTE (40 hours/week) Work Schedule: Days, Monday - Friday, no weekends, no holidays ... Chopin at brittany.chopin@emplifyhealth.org The Patient Experience Specialist manages feedback from ...
New
Fulltime Patient Experience Manager information
See salary details
$15.63 - $20.54
22% of jobs
$22.65 is the 25th percentile. Wages below this are outliers.
$20.54 - $25.46
7% of jobs
$25.46 - $30.38
5% of jobs
$30.38 - $35.29
8% of jobs
The median wage is $38.16 / hr.
$35.29 - $40.21
13% of jobs
$40.21 - $45.13
11% of jobs
$49.06 is the 75th percentile. Wages above this are outliers.
$45.13 - $50.04
10% of jobs
$50.04 - $54.96
7% of jobs
$54.96 - $59.88
6% of jobs
$59.88 - $64.79
6% of jobs
$64.79 - $69.71
3% of jobs
$15
$39
$69
How much do fulltime patient experience manager jobs pay per hour?
What does a fulltime patient experience manager do?

Marion Health rating
4.0
Based on 23 frontline employees who took The Breakroom Quiz
Job description
Job Summary
Leadership responsibility for establishing and achieving system-wide adoption of a program for service excellence within Marion Health. Responsible for designing, implementing, monitoring and assessing the outcomes of Marion Health’s various service excellence initiatives, with primary focus on HCAHPS and other patient experience metrics. Work closely with third party patient, employee and medical staff survey vendor(s). Maximize every opportunity to be involved in quality, safety, service and risk management efforts bringing into focus the patient at all times. Important Practice Areas Include:
- Patient/Consumer Experience, Patient Relations & Measurement Tools
- Organizational Change Management
- Continuous Quality Improvement
- Best Service Practices and Protocols
- Surveys, Metrics and Standards
- Data Analysis and Interpretative Skill
- The Patient Experience Manager responsibilities include:
- Oversight and responsibility for enhancing and continually improving the overall experience of patients and families throughout Marion Health
- Instills a culture of service excellence, hospitality, ownership and results across the enterprise.
- Develops the framework and protocols in which all Patient Experience initiatives will be deployed across Marion Health.
- Develops service, educational, and training programs throughout Marion Health relating to the patient experience.
- Strategically develops, refines and improves performance metrics and measurement methods using standardized and customized tools.
- Consistently measures results.
- Utilizes coaching, best practices, and collaboration to improve service excellence throughout the system.
- Maintaining an active understanding of current thinking and innovative interventions/programs regarding the patient experience both locally, nationally, and internationally.
- Monitors national HCAHPS and patient experience trends and federal requirements.
- Oversees patient and family complaint and grievance resolution process, in accordance with IDoH and CMS guidelines.
- Serves as the 1557 Compliance Coordinator for section 1557 of the Affordable Care Act.
- Other duties as assigned.
Minimum Job Requirements
- Associate’s Degree in Nursing, Medicine, Organization Development, Public Health, Health Administration, Business or related field and ten (10) years related healthcare experience or
- Bachelor’s Degree in Nursing, Medicine, Organization Development, Public Health, Health Administration, Business or related field and five (5) years of related healthcare experience.
Preferred Job Requirements
- Master’s Degree in Nursing, Medicine, Organization Development, Public Health, Health Administration, Business or related field and three (3) years of related healthcare experience with progressive levels of responsibility.
- A documented track record of implementing and accomplishing patient experience and/or HCAHPS improvements in healthcare organizations or system.
- Experience addressing customer complaints to resolution.
Skills / Knowledge / Abilities
- Knowledge of various HCAHPS surveys, patient satisfaction survey tools, and consumer research, and complaint/grievance management.
- Data analysis and interpretation skills are needed to lead the service improvement effort and to create the credibility needed for interaction with Hospital leaders and team members.
- Strong leadership, communication, team building, computer, and interpersonal skills to ensure successful outcomes when working with staff, physicians, management, applicants, and regulatory agencies.
- Ability to influence an entire enterprise workforce.
- Able to articulate challenges and to be proactive and aggressive in thinking about new ways to do things and create enthusiasm for new initiatives.
- Able to lead and facilitate meetings across the enterprise and across diverse audiences.
- Able to elicit commitment from stakeholders and team members.
- Able to problem solve, multi-task in a fast-paced setting and work well in a team environment.
- Able to negotiate effective working relationships and develop positive resolution to conflict.
- Highly developed computer skills to include proficiency with Microsoft Office and the ability to learn and proficiently perform computer applications related to department operations and job function.
- Able to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.
- Knowledge of policies, governmental regulations, and business practices in healthcare.
- Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
- Analytical and statistical skills to comprehend and analyze healthcare data and reports.
- Strong organizational skills in order to manage multiple issues simultaneously combined with the ability to effectively prioritize workflow.
Working Conditions
- Typical office environment with prolonged sitting and occasional standing and walking.
- Work subject to interruptions and occasional high stress levels.
- Works with highly confidential information which may be proprietary or protected health information.
- Ability to work hours significantly beyond the normal work week.
- Attends special functions and meetings at various locations within the hospital and community.
- Occasional overnight stays.
Physical and Mental Activities, Tools and Equipment
- Uses computer and standard office equipment.
- Detailed data gathering, reporting, and problem resolution requiring intense concentration and analytical thought.
- Demonstrate high level of mental and emotional tolerance and even-temperament when dealing with people.
- Lifting, pushing, pulling, walking sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.
Equal Opportunity Employer
Marion Health is a smoke-free environment.
What Marion Health employees say
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Benefits
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About Marion Health
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
1,001 - 5,000 Employees
Headquarters location
Marion, IN, US
Year founded
1896