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Full Time Verizon Help Desk Jobs (NOW HIRING)

JST

Help Desk Technician

Hurlburt Field, FL · On-site

$18.25 - $24.75/hr

This is a full-time position on-site in Hurlburt Field, FL. JST offers a full benefit package, a collaborative work environment and strong company culture. Help Desk Technician Responsibilities

The Arc of Chemung-Schuyler

Help Desk Technician

Elmira, NY · On-site

$19 - $21.85/hr

Exciting opportunity for a Full Time Help Desk Technician at The Arc of Chemung-Schuyler in Elmira. Join our team and utilize your Help Desk or Internet Technology experience to provide exceptional ...

The Arc of Schuyler

Help Desk Technician

Elmira, NY · On-site

$19 - $21.85/hr

Exciting opportunity for a Full Time Help Desk Technician at The Arc of Chemung-Schuyler in Elmira. Join our team and utilize your Help Desk or Internet Technology experience to provide exceptional ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

Estimated Starting Salary Range for Help Desk Coordinator Intermediate: $47,000 - $56,820 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K and other possible ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

Estimated Starting Salary Range for Help Desk Coordinator Intermediate: $47,000 - $56,820 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K and other possible ...

Regent University

Help Desk Technician

Virginia Beach, VA · On-site

$19 - $25.50/hr

Help Desk Technician Job no: 50000400 Work type: Full time Location: Virginia Beach Categories: Staff & Administration The Help Desk Technician will provide software, hardware, and systems support to ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Greater Phoenix, AZ . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50 ...

Williston

Help Desk Coordinator

Easthampton, MA

$28 - $30/hr

The Williston Northampton School, an independent coeducational boarding and day school located in Easthampton, MA, has a full-time calendar year opening for a Help Desk Coordinator in the School ...

Vertex Aerospace

Help Desk Specialist

Fairdale, KY · On-site

The full-time Help Desk Specialist is an onsite position responsible to perform a wide variety of tasks in support of the Help Desk. This position assists in the development of workflow processes and ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

... full-time calendar year opening for a Help Desk Coordinator in the Schools Technology Department. Monday through Friday and will include Class Saturdays. 40 hours per week, with occasional overtime ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Greater Phoenix, AZ . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50 ...

The Arc of Chemung-Schuyler

Help Desk Technician

Elmira, NY · On-site

$19 - $21.85/hr

Exciting opportunity for a Full Time Help Desk Technician at The Arc of Chemung-Schuyler in Elmira. Join our team and utilize your Help Desk or Internet Technology experience to provide exceptional ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

We are now hiring a Full-Time Help Desk Analyst in Greater Phoenix, AZ . The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50 ...

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All JobsFull Time Verizon Help Desk Jobs

Full Time Verizon Help Desk information

See salary details

$12

$23

$33

How much do full time verizon help desk jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for full time verizon help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Full Time Verizon Help Desk vs Full Time Verizon Customer Service Representative?

AspectFull Time Verizon Help DeskFull Time Verizon Customer Service Representative
Required CredentialsTechnical certifications, basic IT knowledgeCustomer service skills, communication skills
Work EnvironmentTechnical support center, troubleshootingCall center, customer interaction
Employer & Industry UsageTelecommunications, IT supportTelecommunications, customer support
Common Search/ComparisonTechnical support rolesCustomer service roles

While both roles are within Verizon and involve customer interaction, the Full Time Verizon Help Desk focuses on technical troubleshooting and IT support, requiring technical certifications. In contrast, the Verizon Customer Service Representative handles general customer inquiries, emphasizing communication skills. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What cities are hiring for Full Time Verizon Help Desk jobs? Cities with the most Full Time Verizon Help Desk job openings:
What are the most commonly searched types of Verizon Help Desk jobs? The most popular types of Verizon Help Desk jobs are:
What states have the most Full Time Verizon Help Desk jobs? States with the most job openings for Full Time Verizon Help Desk jobs include:
Full Time Verizon Help Desk jobs near you

Help Desk Supervisor

ITC Federal, Inc.

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Overview
JOB TITLE: Help Desk Supervisor
AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated Litigation Support
POSITION TYPE: Full-Time, Contingent Upon Award
LOCATION: Remote
CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application but must be able to obtain and maintain a Public Trust clearance prior to starting.
BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off
ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers an outstanding compensation and benefits plan and a challenging and rewarding professional work environment.
We are seeking an experienced Help Desk Supervisor to support ITC Federal's work for the U.S. Department of Justice (DOJ) under the anticipated MEGA 6 automated litigation support (ALS) program. This is a fully remote position supporting DOJ's complex litigation mission.
Important: This opening is being established in connection with the MEGA 6 contract vehicle award itself. ITC Federal must still be awarded individual task orders under the vehicle before employees can be onboarded. Accordingly, this position is full-time and contingent upon both contract award and the award of the applicable task order.
POSITION OVERVIEW:
Usually reports to the Application Manager or Lead Project Manager. Supervises staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users, and assists in setting up and operating the end-user support program for major applications in support of specific projects.
PROGRAM CONTEXT:
This position supports the U.S. Department of Justice (DOJ) under the anticipated MEGA 6 procurement. MEGA 6 is expected to continue DOJ's multiple-award contract vehicle for automated litigation support (ALS) services, following the structure of the MEGA 5 contract. These contracts are designed to provide DOJ offices, boards, divisions, and other federal agencies with information technology, professional services, and litigation support tools to manage complex legal proceedings efficiently.
Responsibilities
RESPONSIBILITIES:
  • Supervise staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users.
  • Assist in setting up and operating the end-user support program for major applications in support of specific projects.
  • Set up overall user training programs, particularly for complex applications such as groupware and workflow packages, as well as litigation support and office automation applications.
  • Set up facilities and procedures to ensure responsive support; train staff and establish help desk staffing schedules.
  • Organize, prepare, schedule, and conduct training sessions for audiences that may include attorneys, paralegals, Government Case Managers, client agency staff, and other Contractor employees.
  • Oversee and supervise help desk operations, including answering and responding to user phone calls and installing and troubleshooting litigation support packages on user desktops.
  • Coordinate support with office automation support contractors and staff.
  • Supervise teams providing search, retrieval, and reporting support to client attorneys; translate requests into effective search strategies, design output formats, and help resolve problems related to accessing databases.

Qualifications
REQUIRED:
  • Ability to obtain and maintain a U.S. Government Public Trust clearance prior to start (candidates are not required to be cleared at the time of application).
  • Authorized to work in the United States.
  • Ability to work effectively in a fully remote environment.
  • Hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
  • Expert user of the Government's word processing, spreadsheet, and email systems.
  • Excellent oral and written communication skills.

PREFERRED QUALIFICATIONS:
  • At least two years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance.
  • At least one year of teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications.
  • Prior supervisory experience strongly preferred.
  • At least one year of experience in automated litigation support, and experience with DOJ office automation environments.
  • Certain applications may require certification by the software provider.
  • Undergraduate degree valued.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
  • This is a fully remote position; work is performed from a home office.
  • Must be located in or near the Washington, DC area and available for short-notice on-site meetings.
  • Work is primarily sedentary, performed while using a computer for extended periods of time.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.

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