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Full Time Software Support Specialist Jobs in Silver Spring, MD

DMI

End User Support Specialist

Crownsville, MD

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies ... Maintenance of critical software for user support (Anti-Virus, Encryption software, etc ...

DMI

End User Support Specialist

Crownsville, MD · On-site

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies ... Maintenance of critical software for user support (Anti-Virus, Encryption software, etc ...

Turn2Partners

Desktop Support Specialist

Arlington, VA · On-site

$80K/yr

Desktop Support Specialist Location: Arlington, VA (Hybrid) Clearance Requirement: U.S. Citizenship ... Troubleshoot hardware, software, and network issues * Set up and configure workstations and user ...

Leidos

Lifecycle Support Analyst

Annapolis Junction, MD · On-site

$82K - $149K/yr

Description Lifecycle Support Specialist Leidos has an exciting and challenging opportunity for a ... Provide hardware and software control, tracking, and management support. * Research and update ...

Leidos

Lifecycle Support Analyst

Annapolis Junction, MD

$82K - $149K/yr

Lifecycle Support Specialist Leidos has an exciting and challenging opportunity for a Lifecycle ... Provide hardware and software control, tracking, and management support. * Research and update ...

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Full Time Software Support Specialist information

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$30K

$60.3K

$97.7K

How much do full time software support specialist jobs pay per year?

As of Aug 25, 2026, the average yearly pay for full time software support specialist in Silver Spring, MD is $60,251.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $66,200.00 per year, depending on experience, location, and employer.

What is a full time software support specialist?

Full Time Software Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing software applications. They work full-time hours to resolve technical issues, answer user inquiries, and ensure that software systems function smoothly. Their responsibilities often include diagnosing problems, providing solutions, documenting issues, and sometimes training users. These specialists play a crucial role in improving user satisfaction and minimizing downtime caused by software-related problems.

What are the key skills and qualifications needed to thrive as a full time software support specialist, and why are they important?

To excel as a Full Time Software Support Specialist, you need a strong understanding of software troubleshooting, customer service principles, and relevant technical knowledge, often supported by a degree in IT or related fields. Familiarity with support ticketing systems, remote desktop tools, and knowledge base platforms is typically required, and certifications like CompTIA ITF+ or A+ can be advantageous. Exceptional communication, patience, and problem-solving skills help you effectively resolve user issues and build rapport with clients. These competencies are crucial for providing timely, accurate support and ensuring customer satisfaction in a technology-driven environment.

What are some common challenges full time software support specialists face, and how can they effectively address them?

Full Time Software Support Specialists often encounter challenges such as managing a high volume of support tickets, troubleshooting complex technical issues, and communicating effectively with users of varying technical backgrounds. To address these challenges, specialists typically develop strong organizational skills, leverage knowledge bases and internal documentation, and collaborate closely with development teams for advanced problem-solving. Continuous learning about product updates and fostering clear communication with customers can also help specialists provide efficient and empathetic support.

What are popular job titles related to Full Time Software Support Specialist jobs in Silver Spring, MD?

For Full Time Software Support Specialist jobs in Silver Spring, MD, the most frequently searched job titles are:

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Full Time Software Support Specialist jobs near you

End User Support Specialist II (Hybrid)

Serigor, Inc.

Baltimore, MD • On-site

Full-time

Re-posted 23 days ago

Job description

Job Title: End User Support Specialist II (Hybrid)
Location: Baltimore, MD
Duration: Fulltime
Job Description:
As an End User Support Specialist II within the Infrastructure Team, you will play a vital role in providing technical assistance and support to end-users across various departments. You will be responsible for diagnosing and resolving hardware, software, and network issues, as well as assisting with the setup and maintenance of IT equipment. The ideal candidate will have a strong understanding of IT systems, excellent communication skills, and a passion for delivering high-quality customer service.
End User Support Specialist responsibilities may include but are not limited to:
  • Hardware and Software Support:
    • Install, diagnose, repair, and maintain computer hardware, peripherals, and equipment.
    • Troubleshoot problematic areas (in person or via communication channels like telephones or email) with accuracy and speed.
    • Assist staff and stakeholders in resolving IT-related incidents and requests.
  • Network and Connectivity:
    • Evaluate and test existing networks and systems.
    • Perform regular maintenance to ensure all systems operate correctly.
    • Ensure desktop computers seamlessly connect with various systems.
  • System Upgrades and Patches:
    • Implement system upgrades to guarantee longevity.
    • Resolve software issues related to the company.
  • Inventory and Security:
    • Keep computer inventory up to date.
    • Maintain passwords, data integrity, and file system security.
    • Monitor system configurations and functionality.
  • Customer Service:
    • Provide impeccable service to customers (both in person and over the phone).
    • Ensure customer satisfaction while addressing their needs.
  • Training and Deployment:
    • Organize training sessions for staff on new software and hardware usage.
    • Assist in testing and deploying new applications and systems. In collaboration with other teams.

Minimum Education and Experience Requirements:
  • Associate degree or equivalent*.
  • Two years of computer and customer support, applications analysis, and/or data security and testing experience.
  • Verbal and written communication skills.
  • Previous IT experience in government is preferred.

Licenses, Registrations and Certificates:
  • Advanced technical credentials or certifications: ITIL Foundation v3 or higher, CompTIA A+, Microsoft Certified Desktop Support Technician, Certified HDI Desktop Support are a plus.

Required Skills, Knowledge and Abilities:
  • Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
  • Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
  • Knowledge of current trends and developments in network-based communications systems.
  • Knowledge of computer-based communications protocols.
  • Skill in developing database queries and generating reports.
  • Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.
  • Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.
  • Ability to analyze, apply logic and solve technology problems.
  • Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
  • Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.
  • Ability to schedule and perform preventative and corrective maintenance procedures and repairs.
  • Ability to write detailed technical reports and analyses.
  • Ability to develop a working knowledge of computer systems software and operating systems.
  • Ability to develop systems software and systems software testing procedures.

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