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Full Time Sap Help Desk Support Jobs in Rio Rancho, NM

Sandia Vision Clinic

Front Desk Receptionist

Albuquerque, NM · On-site

$13.50 - $17.25/hr

Manage appointment scheduling and support efficient clinic flow * Enter and update patient ... helpful but not required. Spanish language skills are a strong plus. Apply Now Type: Full Time ...

Infosys

Principal SAP Quote to Cash Consultant

Albuquerque, NM · On-site

$61 - $83.25/hr

... full-time Infosys employee you are also eligible for the following benefits: * Medical/Dental ... Required Skill and Experience • SAP QTC implementation and support experience, with a minimum of ...

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is ... We offer our full-time employees a competitive benefits package to include health, dental, vision ...

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is ... We offer our full-time employees a competitive benefits package to include health, dental, vision ...

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

We offer our full-time employees a competitive benefits package to include health, dental, vision ... Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is ...

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is ... We offer our full-time employees a competitive benefits package to include health, dental, vision ...

Vision Source

Front Desk Receptionist

Albuquerque, NM

$15 - $18/hr

We are looking for a friendly, dependable, and organized team member who enjoys helping people and ... Manage appointment scheduling and support efficient clinic flow * Enter and update patient ...

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Full Time Sap Help Desk Support information

See Rio Rancho, NM salary details

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How much do full time sap help desk support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for full time sap help desk support in Rio Rancho, NM is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.68 per hour, depending on experience, location, and employer.

What is the difference between Full Time Sap Help Desk Support vs SAP Support Analyst?

AspectFull Time Sap Help Desk SupportSAP Support Analyst
CertificationsBasic SAP user certifications, help desk certificationsAdvanced SAP certifications, BASIS or SAP Certified Support Professional
Work EnvironmentHelp desk, support center, remote or on-siteTechnical support, troubleshooting, often on-site or remote
Employer & Industry UsageIT support teams across various industries using SAPSpecialized SAP support teams within organizations or consulting firms

Full Time SAP Help Desk Support primarily handles user issues, basic troubleshooting, and general support tasks. SAP Support Analysts focus on more complex technical issues, system analysis, and advanced troubleshooting. While both roles require SAP knowledge, the Support Analyst role typically demands higher certifications and technical expertise.

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Full Time Sap Help Desk Support jobs near you

Client Support Technician

SMS Data Products Group, Inc.

Kirtland Air Force Base, NM • On-site

Full-time

Posted 15 days ago

Job description

SMS is looking for a Tier 1 Client Support Technician to join our team at Kirtland AFB in Albuquerque, NM. In an environment consisting of Windows/Linux workstations, various networks, local and cloud applications, youll be responsible for providing rapid and accurate answers and information to customers via phone, email, and live chat. Youll also be responsible for creating, updating, and closing out help desk tickets.

Were looking for someone with 2+ years of experience in a customer support role. You should have strong written and verbal communication skills and be able to work independently and/or as part of a team. Your ability to troubleshoot and resolve complex issues will contribute to your success as part of the team.

If youre a highly motivated and experienced Tier 1 Client Support Technician, we encourage you to apply!

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

Submit your resume today!

Job Responsibilities

Customer Service

  • Provide rapid and accurate answers and information to customers via phone, email, and live chat.
  • Soft skills should include patience, understanding, and the desire to help.

Technical

  • Installation and troubleshooting (In an unclassified/classified environment).
  • Windows operating system (Fresh and imaging).

Basic Networking

  • Cloud based applications (O365/SharePoint/etc.)
  • Microsoft Office suite.

Printers and multi-function devices.

  • Configuration and operational support of Apple iOS and other approved wireless broadband device types.
  • Account Permissions/Provisioning.
  • GOTS/COTS software.

Communication

  • Opening, updating, closing ticketing system with detailed information (Remedy/ServiceNow).
  • Helpdesk and escalation processes and procedures into KBs.
  • Internal leadership, immediate userbase, and external customer communications (Service portal/E-Mail/Chat agent).
  • Ability to impart technical information to non-technical members of the workforce
  • Collaboration.
  • Work with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation.

Required Qualifications

  • Active DoD Secret/DoE L clearance required
  • Minimum DoD 8570 IAT-II (Sec+ CE) certification required
  • HDI-CSR Required within 60 days of hire

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

REQ # 2026-5476

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