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Full Time Sap Help Desk Support Jobs in Rio Rancho, NM

IC-CAP LLC

IT-IA Specialist 1 102-017

Albuquerque, NM · On-site

... Programs (SAP) supporting Department of Defense agencies, such as HQ Air Force, Office of the ... Perform Help Desk and troubleshooting activities * Perform Hardware/Software System Configuration ...

IC-CAP LLC

IT-IA Specialist 2 102-054

Albuquerque, NM · On-site

... support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP ... Perform Help Desk & troubleshooting activities * Perform Hardware/Software System Configuration ...

IC-CAP LLC

IT-IA Specialist 3 102-190

Albuquerque, NM · On-site

... Programs (SAP) supporting Department of Defense agencies, such as HQ Air Force, Office of the ... Perform Help Desk and troubleshooting activities * Perform Hardware/Software System Configuration ...

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How much do full time sap help desk support jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for full time sap help desk support in Rio Rancho, NM is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.68 per hour, depending on experience, location, and employer.

What is the difference between Full Time Sap Help Desk Support vs SAP Support Analyst?

AspectFull Time Sap Help Desk SupportSAP Support Analyst
CertificationsBasic SAP user certifications, help desk certificationsAdvanced SAP certifications, BASIS or SAP Certified Support Professional
Work EnvironmentHelp desk, support center, remote or on-siteTechnical support, troubleshooting, often on-site or remote
Employer & Industry UsageIT support teams across various industries using SAPSpecialized SAP support teams within organizations or consulting firms

Full Time SAP Help Desk Support primarily handles user issues, basic troubleshooting, and general support tasks. SAP Support Analysts focus on more complex technical issues, system analysis, and advanced troubleshooting. While both roles require SAP knowledge, the Support Analyst role typically demands higher certifications and technical expertise.

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Full Time Sap Help Desk Support jobs near you

IT-IA Specialist 1 102-017

IC-CAP LLC

Albuquerque, NM • On-site

Full-time

Posted 27 days ago

Job description

Information Technology-Information Assurance (IT-IA) Specialist 1 will work within Special Access Programs (SAP) supporting Department of Defense agencies, such as HQ Air Force, Office of the Secretary of Defense and Military Compartments efforts. The position will provide day-to-day support for Collateral, Sensitive Compartmented Information and SAP activities.
Duties May include:
  • Establish complex operational software configuration controls and system interfaces for computer system(s) assigned
  • Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required
  • Analyze and troubleshoot system anomalies to ensure optimum equipment performance
  • Prepare system for operational use and support operational tests
  • Review, prepare, and update authorization packages
  • Notify customer when changes occur that might affect authorization accreditation
  • Conduct cybersecurity portion of the self-inspections checklist
  • Review and provide technical and cyber security coordination on all Bodies of Evidence that makeup the authorization package
  • Identify any and all vulnerabilities and implement countermeasures
  • Ensure information systems and network appliances are operated, maintained, and disposed of in accordance with security policies and practices
  • Perform Video-Teleconferencing, System Administration, Scheduling, and Configuration
  • Provide External Information System(s) Client Support
  • Perform account creations, changes, and deletions on multiple authorization boundaries
  • Perform Help Desk and troubleshooting activities
  • Perform Hardware/Software System Configuration, upgrades, and modifications
  • Perform system and network appliance patching activities
  • Provide Government-Issued Laptop Support
  • Assist in Media Control and Accountability activities
  • Perform COMSEC account/equipment management activities.

Education and Experience
Required:
  • Bachelor's degree AND 2-5 years related experience -OR- an additional 6-9 years of relevant experience, in lieu of degree
  • Prior experience in roles such as System/Network Administrator

Desired:
  • SAP Experience

Training:
  • DoD 8570.01-M IAM Level 1 (in lieu of IAT Level 1)
  • Combatting Trafficking in Persons (CTIP)

Security Clearance:
  • Active TS/SCI Clearance and the willingness to sit for a CI polygraph, if needed

IC-CAP provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status.

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